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SECTION TWO
Step Five
TES T IN G YO U R IN-HO M E
AL A RM U NI T ( S EV EN)
The last step is to activate your alarm pendant and send an
alert to our Emergency Resolution Team.
Your in-home alarm unit will announce:
• "Now let's perform a full system test by
sending an alert. When you press your
pendant button a loud pre-alarm will
sound. Press your pendant now."
To activate a call for help to our
Emergency Resolution Team press
your pendant button while counting
to 3. Your pendant will start to flash red
around the outer edge.
A loud pre-alarm from your in-home
alarm unit will sound for 10 seconds.
Your in-home alarm unit will then announce:
• "Your alert is being sent to Taking Care."
This message will repeat until it is successful.
As your alarm unit connects it will announce:
• "Your alert has been received, you will soon be connected
to the Taking Care Emergency Resolution Team."
TA KI NG CA R E
Wait for one of our operators to answer the call, you will hear
them speak to you via the speaker on your in-home alarm unit.
Let them know that you have just installed your alarm unit, our
operator will welcome you to our service and check they have
your correct contact details.
When the call is complete, our operator will thank you and
disconnect the call and your in-home alarm unit will hang up
and announce:
• "Your personal alarm system has been set up successfully.
Well done and welcome to Taking Care."
The install process for your in-home alarm unit and alarm
pendant is now complete.
Your in-home alarm unit will stop speaking and the Power,
Connect and Info button lights will turn green to indicate the
system is now operating as normal.
CONNECTIVITY ISSUE: If your in-home alarm
!
unit is unable to send a call for help for any
reason it will say:
• "There is a problem with the cellular connection."
If this happens, wait for your in-home alarm unit to retry
several times. If the issue persists, please contact us so that we
can help you with the installation process on: 0800 012 1321
• "Please call Taking Care and advise them there is a
problem with the cellular connection."
SECTION TWO
32
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