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SECTION TWO
CANCE L LI N G A N A L A RM C A LL
•
If there has been a false alarm and
you wish to cancel the call to our
Emergency Resolution Team, press
the Cancel button (illuminated
orange during the loud alarm) on
your in-home alarm unit.
QUA RT ER LY T ES T IN G
•
Please test your alarm pendant every
quarter. We recommend making a
note in your diary or calendar and
suggest using your birthday every
third month to help you remember.
•
Sit close to the alarm unit. Press and
hold your backup pendant (Pearl)
button and speak to one of our team
via the speaker on your alarm unit.
REGUL A R PE N DA N T C H EC K S
•
Your pendant automatically tells us if it has an issue or low
battery; there is no need to do anything, this happens in the
background. If we detect an issue with your pendant we will
contact you.
GOI NG ON H O L IDAY
•
If you are going away on holiday your in-home alarm unit
and alarm pendant do not work abroad. Leave your alarm
unit and pendant behind; they are designed to work in the
home and garden only.
TA KI NG CAR E
Our friendly team is here to
help 24 hours a day, every
day of the year.
Part of AXA Health
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