Taking Care GO Setup & User Manual page 15

SECTION TWO
Step Three
C H EC KIN G T HE S I G N A L
Your in-home alarm unit will ask you to press the Help button
when you are ready to start the installation process, which will
then move you on to the next step:
• "When you are ready to start. Please press the Help button."
Your in-home alarm unit will then attempt to connect to the
cellular network and say:
• "Setting up your device, please wait, this can take
approximately 6 minutes. Now is a good time for a
cup of tea."
The network indicator (Connect button) will be orange when
trying to connect to the network. Once the alarm unit has
connected the network indicator will turn green and the
following message will play:
• "The cellular signal is good. Connection successful."
POSSIBLE CONNECTION ISSUES: You should NOT
!
continue until the Connect button has turned
green and your in-home alarm unit has announced
"...Connection successful."
TA KI NG CA R E
If a network connection
is found but the signal
strength is weak, then
your in-home alarm unit
will request you to move
the alarm unit to another
location within your home
by saying:
• "The cellular signal is
low, please move me
to another location
within your home, and
press the Help button
to check the new
position."
Move your in-home alarm unit to a new location and
press the Help button to check the signal strength again.
This process will take approximately 1 minute until the new
signal strength is checked and your in-home alarm unit will
continue to repeat the message:
• "Please wait while I connect to the cellular network."
If there is still an issue with the network connection, the
voice message will play:
• "There is a problem with the cellular connection."
If you hear this message, turn your in-home alarm unit off
and on again to restart the install process to see if the issue
is resolved.
If you are having connectivity issues:
Please call us on 0800 012 1321
Lines open 9am–5pm, Monday to Friday
SECTION TWO
28