Chapter Ten: Troubleshooting; Nextel Customer Support - Nextel iM240 User Manual

Chapter Ten: Troubleshooting

If you have questions about your Nextel Connection Manager software, please contact Nextel using the
information listed below. Please refer to the chart below to troubleshoot your Nextel Connection Manager or
im240 Wireless Modem.
Symptom
Poor Signal
Strength

Nextel Customer Support

Nextel General Care
Nextel eCare
Last updated: 5/26/05
Possible Cause
Poor reception by the
im240 Wireless
Modem.
1-800-639-6111
•
Go to www.nextel.com
•
Select Contact Us.
•
Select Contact Customer Care Online.
•
Complete the online form and click Submit.
Nextel Connection Manager User Guide
Solution
Attach the flexible, external antenna to the top of the im240
Wireless Modem in the slot next to the L-shaped antenna. Restart
the Nextel Connection Manager.
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