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The Mercedes-Benz emergency call system is
available for at least ten years starting from the
manufacturing date.
The ignition must be switched on before an auto-
matic emergency call can be made.
%
The Mercedes-Benz emergency call system is
activated at the factory.
Ov Over ervie
view of t
w of the Mer
he Mercedes-Benz emerg
cedes-Benz emergency call
syst
system
em
The Mercedes-Benz emergency call system can
help to decisively reduce the time between an
accident and the arrival of emergency services at
the site of the accident. It helps locate an acci-
dent site in places that are di cult to access.
The emergency call can be made automatically
(
page 309) or manually (
/
/
make emergency calls if you or others are in need
of rescue. Do not make an emergency call in the
event of a breakdown or a similar situation.
Display
Displays in t
s in the media display
he media display
SOS
READY: eCall available
SOS NOT
READY: the ignition is not on or eCall is
not available.
During an active emergency call, G appears in
the display.
You can nd more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/
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If there is a malfunction in the emergency call
system (e.g. a fault with the speaker, micro-
phone, airbag, SOS button), a corresponding
ency call
message appears in the multifunction display
of the instrument cluster.
T T r r igg
igger ering an aut
ing an automatic emerg
R R eq equir uirements:
ements:
The ignition is switched on.
R
The starter battery is su ciently charged.
R
page 310). Only
If restraint systems such as airbags or seat belt
tensioners have been activated a er an accident,
the Mercedes-Benz emergency call system may
automatically initiate an emergency call.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call centre.
omatic emergency call
ency call
Multimedia system 309
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call centres.
In certain situations data is also transmitted in
R
the voice channel to the Mercedes-Benz emer-
gency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
The SOS button in the overhead control panel
ashes until the emergency call is nished.
It is not possible to immediately end an automatic
emergency call.
If the Mercedes-Benz emergency call system can-
not connect to the Mercedes-Benz emergency
call centre, the emergency call is automatically
sent to the public emergency services call centre.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the display.
309
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