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A er con rmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be connec-
ted to a specialist at the Mercedes-Benz Cus-
tomer Centre.
Further information about Mercedes me connect,
the provided service scope and operation:
https://moba.i.daimler.com/markets/ece-row/
baix/cars/connectme/en_GB/#emotions/
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Calling t
Calling the Mer
he Mercedes-Benz Cust
cedes-Benz Customer Centr
automatic accident or br
aut
omatic accident or breakdo
eakdown det
wn detection
R R eq equir uirements:
ements:
The vehicle has detected an accident or break-
R
down situation.
The vehicle is stationary.
R
The hazard warning lights are switched on.
R
%
This function is not available in all countries.
In limited situations the vehicle can detect acci-
dent or breakdown situations.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
A er quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you wish to get support from the
Mercedes-Benz Customer Centre.
Select Call.
#
A er your agreement, or if the Mercedes
R
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
omer Centre e a er
a er
(
/
ection
A Mercedes-Benz Customer Centre
R
employee takes your call and organises the
breakdown and accident assistance.
You may be charged for these services.
%
Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
%
In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear a er a delay in the event
page 308).
Multimedia system 305
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
%
If you answer the prompt for support from the
Mercedes-Benz Customer Centre with Later,
the message will be hidden and appear again
later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be con rmed or declined. A er being
declined, this will not be shown again.
Arranging a ser
Arr
anging a service appointment via a Mer
vice appointment via a Mercedes
me call
me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you a er a certain amount of
305
cedes
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