Philips AVENT Plus SCF391 User Manual page 21

Problem
The breast pump does not
switch on (indicator lights
do not go on).
All indicator lights on the
motor unit are flashing
and device shuts off
automatically.
I do not feel any
suction/the suction level
is too low.
The suction of the breast
pump is too strong.
I express little/no milk
when I use my breast
pump.
When I switch on the
breast pump after
storage, it does not start
working immediately.
Solution
- Check if you are using the adapter that was supplied with the device and
that the adapter is connected correctly to the motor unit and wall socket.
- Connect the adapter to another wall socket. Then press and hold the
on/off button to check if the breast pump can be switched on.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
- Try to switch on the motor unit again.
- Check if you are using the adapter that was supplied with the device.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
- If possible, try a higher suction level.
- Check if the silicone diaphragm is assembled correctly (see 'Assembling
the breast pump').
- Check if the white valve is not damaged and assembled correctly (see
'Assembling the breast pump').
- Check if the other parts of breast pump are intact and assembled correctly
(see 'Assembling the breast pump').
- Make sure that the breast pump is positioned correctly on the breast to
allow a seal between breast pump and breast.
- If you still do not feel any suction, please contact the Consumer Care
Center via www.philips.com/support.
- If possible, try a lower suction level. When you express for the first time,
start with the default suction level (level 5 in stimulation mode, level 11 in
expression mode) and increase/decrease the level when needed. During
different expression sessions, different levels may feel most comfortable
for you.
- Make sure that you only use the breast pump parts provided with this
breast pump.
- Check if the silicone diaphragm is not damaged (does not have small
cracks, holes etc.).
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
- If you do not feel enough suction, please check Troubleshooting item 'I do
not feel any suction/the suction level is too low'.
- If you are using the Philips Avent breast pump for the first time, you may
need some practice before you are able to express any milk. More
expressing tips can be found on the Philips website
www.philips.com/mybreastpump.
Perhaps you stored the breast pump at a temperature below the minimum
storage temperature or above the maximum storage temperature. Let the
breast pump acclimatize in a room of 20 °C/68 °F for 30 minutes to adjust its
temperature to the operating range (5 °C/41 °F to 40 °C/104 °F).
English
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