Epson WorkForce WF-2930 Series User Manual page 151

Solving Problems
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
Printing received faxes is disabled under the current settings.
Solutions
If Save to Computer is set to Yes, change the setting to Yes and Print, or disable Save to Computer.
You can find Save to Computer in Settings > Fax Settings > Receive Settings.
Cannot Send or Receive Faxes Even Though a Connection has been Correctly
Established (Windows)
The following causes can be considered.
The software is not installed.
Solutions
Make sure that the PC-FAX driver have been installed on the computer. The PC-FAX driver is installed
with FAX Utility. Follow the steps below to check if it is installed.
Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
❏ Windows 11
Click on the start button, and then select All Apps > Windows Tools > Control Panel > View devices
and printers in Hardware and Sound.
❏ Windows 10
Click on the start button, and then select Windows System > Control Panell > View devices and
printers in Hardware and Sound.
❏ Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏ Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound
or Hardware.
❏ Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
❏ Windows XP
Click the start button, and select Settings > Control Panel > Printers and Other Hardware > Printers
and Faxes.
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Cannot Print, Scan, or Fax
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Cannot Send or Receive Faxes
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