Trouble Shooting & Maintenance - GEM AD500 Instruction Manual

15. Trouble Shooting & Maintenance
Problem
The door opens
and closes
repeatedly.
The door
automatically stops
before reaching the
preset destination.
LED
DC (D8)
Not
working
Motor
(D17/D18)
The power switch
light doesn't turn on.
Turn the power off. Please ensure all switches are "OFF"
Clean and lubricate all moving components.
Check that all screws are well tightened.
Check all wiring is working normally.
Turn the power on. Please ensure all switches are "ON".
Check the door stability and movement is steady, without friction from full open to full close position.
Check the hinge condition.
Check all controls are properly functioning.
Normal Operation:
In case of maintenance, malfunction or emergency, please ensure the power is "OFF" and the
operator works manually. For safety reasons, we suggest installing this operator with a Fail-Safe
electric lock.
Possible Cause
Moving objects detected.
Data in the encoder is
incorrect.
The AD500 stops operating
automatically if door opening
is obstructed repeatedly for
three times.
The AD500 stops operating
automatically if door closing
is obstructed repeatedly for
three times.
Insufficient power output
Fuse burn out.
Wires loose.
No power.
Relay damage.
Wick damage.
Solution
Check if the switch contacts of Activation
Device 2 and 3 are working properly.
Remove the moving object.
Contact your local distributor.
The AD500 returns to operation after 10
seconds.
Make sure that the door swings freely without
any obstruction.
Make sure that power input is working properly.
Replace fuse (250V, 5A).
Check the wiring.
Check the power supply.
Contact your local distributor to check the relay.
Contact your local distributor to replace the wick.
Automatic Door Operator
29
Manual