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Lexmark X5410 User Manual

Lexmark x5410: user guide
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X5400 Series User's Guide
2008
www.lexmark.com

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Summary of Contents for Lexmark X5410

  • Page 1 X5400 Series User's Guide 2008 www.lexmark.com...

  • Page 3: Table Of Contents

    Contents Introduction...11 Finding information about the printer...11 Operating system notice...14 Safety information...15 Setting up the printer...16 Checking the box contents...16 Setting up the printer for standalone use...17 Understanding the parts of the printer...24 Understanding the control panel...25 Using the control panel ... 25 Saving settings...
  • Page 4 Uninstall and reinstall the software ... 36 Loading paper and original documents...37 Loading paper...37 Using the automatic paper type sensor...37 Loading envelopes...38 Loading labels...38 Loading greeting cards, index cards, photo cards, and postcards...39 Loading transparencies...39 Loading iron-on transfers...39 Loading custom-size paper...40 Loading banner paper...40 Loading original documents into the Automatic Document Feeder...41 Loading original documents on the scanner glass...43...
  • Page 5 Resetting the printer to factory default settings... 53 Working with photos...54 Retrieving and managing photos...54 Transferring photos ... 54 Changing the Lexmark Productivity Studio preferences ... 55 Editing photos...56 Cropping a photo ... 56 Rotating a photo ... 56 Changing the Resolution / Size of a photo... 56 Applying One-Click Auto Fixes to a photo ...
  • Page 6 Replacing print cartridges...78 Installing print cartridges... 78 Removing a used print cartridge ... 79 Refilling print cartridges...80 Using genuine Lexmark print cartridges...80 Aligning print cartridges...81 Cleaning the print cartridge nozzles...81 Wiping the print cartridge nozzles and contacts...82 Preserving the print cartridges...83 Cleaning the scanner glass...83...
  • Page 7 Incorrect language appears on the display... 86 Power button is not lit ... 86 Software does not install... 87 Page does not print... 88 Solving printer communication problems ... 89 Understanding Warning levels ... 89 Removing and reinstalling the software ... 90 Enabling the USB port...
  • Page 8 Printer is not able to communicate with the computer ...108 Problems when copying or scanning...108 Wrong printer is attached...108 Updating the printer software ...108 Bidirectional communication is not established...109 Experiencing poor quality or incorrect output ...109 Jams and misfeeds troubleshooting...110 How to clear and avoid paper jams...110 Paper jam in the Automatic Document Feeder (ADF)...110 Paper jam in the printer...111...
  • Page 9 Out of Memory...123 Out of Paper...123 Fixing a printing failure...123 Paper Jam ...123 Multiple All-In-Ones found...124 Color Cartridge replacement required...124 Notices...125 Product information...125 Edition notice...125 Power consumption...127 Index...133 Contents...

  • Page 11: Introduction

    Double-click the printer Help icon. Where to find You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com. Where to find You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com.
  • Page 12 An icon of the User's Guide appears on your desktop, and the User's Guide: Comprehensive Version appears on the screen. You can also find this document on the Lexmark Web site at www.lexmark.com. Where to find To access the Lexmark Solution Center: Do one of the following: •...

  • Page 13: Customer Support

    Submit Request. Where to find (rest of world) Telephone numbers and support hours vary by country or region. Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link. Note: For additional information about contacting Lexmark, see the printed warranty that shipped with your printer.

  • Page 14: Operating System Notice

    Limited Warranty Description Limited Warranty Information Lexmark International, Inc. furnishes a limited warranty that this printer will be free of defects in materials and workmanship for a period of 12 months after the original date of purchase. Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster: •...

  • Page 15: Safety Information

    This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

  • Page 16: Setting Up The Printer

    Setting up the printer Checking the box contents Name Color print cartridge Power cord Quick Setup sheet Installation software CD Automatic Document Feeder (ADF) exit tray Holds documents as they exit from the ADF Note: You may need to purchase a USB cable separately. Description Cartridge to be installed into the printer Note: This printer comes with a color cartridge, which can...

  • Page 17: Setting Up The Printer For Standalone Use

    Setting up the printer for standalone use Unpack the printer. Notes: • Place the printer near the computer during setup. • You may need to purchase a USB cable separately. • This printer comes with a color cartridge, which can print in black and white as well, but to achieve optimum printing results, you can purchase a black cartridge and use it with the color cartridge.
  • Page 18 Insert the back end of the Automatic Document Feeder exit tray. Snap in the front end of the Automatic Document Feeder exit tray. Raise the control panel. Setting up the printer...
  • Page 19 Extend the paper exit tray. Extend the paper guides. Load paper. Setting up the printer...
  • Page 20 Connect the power cord. Note: Do not attach the USB cable yet. CAUTION—POTENTIAL INJURY: Read the safety information included with this product before connecting power or any cabling connections. If the printer does not automatically turn on, press If prompted, set the language. Using the control panel of the printer, press the display.
  • Page 21 If prompted, set the country or region. Using the control panel of the printer, press appears on the display. Press to save. Open the printer. Press down on the print cartridge carrier levers. Open the color print cartridge foil, and then remove the cartridge from the pack. repeatedly until the country or region that you want Setting up the printer...
  • Page 22 If a storage unit is included, remove the color cartridge from the storage unit. Remove the tape from the color cartridge. Insert the cartridge in the right carrier, and close the color cartridge carrier lid. If you are installing a black print cartridge, open the black cartridge foil, and remove the cartridge from the pack. Note: This printer comes with a color cartridge only.
  • Page 23 Insert the cartridge in the left cartridge carrier, and close the black cartridge carrier lid. Close the printer. Press An alignment page prints. Discard or recycle the alignment page. Setting up the printer...

  • Page 24: Understanding The Parts Of The Printer

    Notes: • Streaks on the alignment page are normal, and do not indicate a problem. • The alignment page may differ from the one shown. Understanding the parts of the printer Use the Control panel Paper exit tray Automatic Document Feeder (ADF) paper guide Keep paper straight when feeding into the ADF. Automatic Document Feeder (ADF) Automatic Document Feeder (ADF) exit tray Paper guide...

  • Page 25: Understanding The Control Panel

    Use the Scanner unit Access the print cartridges. Print cartridge carrier Install, replace, or remove a print cartridge. USB port Connect the printer to a computer using a USB cable. Power supply with port Connect the printer to a power source. Understanding the control panel Using the control panel The display shows:...
  • Page 26 Press Scan Mode Access the scan default screen and scan documents. Note: The mode is selected when the button light is on. Resize Change the size of a copy. Lighter / Darker Adjust the brightness of a copy. Display the Copy or Scan menu, depending on which mode is selected. Press To Return to the previous screen.

  • Page 27: Saving Settings

    Press Start Color Start a color copy or scan, depending on which mode is selected. Start Black Start a black-and-white copy or scan, depending on which mode is selected. Saving settings In a setting menu, an * appears next to the default setting. To change the setting: Press repeatedly until the setting you want appears.

  • Page 28: Installing The Printer Software

    Click Install. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the home page, navigate through the menu selection, and then click Drivers & Downloads. Choose the printer and the printer driver for your operating system.

  • Page 29: Understanding The Printer Software

    The following is an overview of features of Productivity Studio and Solution Center. To open the Productivity Studio Welcome Screen, use one of these methods: Method 1 From the desktop, double-click the Productivity Studio icon. Method 2 Click Programs or All Programs Series. Select Productivity Studio. Setting up the printer Lexmark X5400...
  • Page 30 Click the Productivity Studio icon for the task you want to complete. Depending on the printer you have, some of the features of this software may not be applicable. Click From the bottom left corner of the Welcome Screen, there are two Settings choices: Click Printer Status and Maintenance Scan...

  • Page 31: Turning Printing Voice Notification On Or Off

    Turning printing voice notification on or off The printer has a voice notification feature that tells you when printing starts and when it is completed. Method 2 Click Programs or All Programs Lexmark X5400 Series. Select Solution Center. Setting up the printer...

  • Page 32: Security Information

    Security Information Third-party applications, including anti-virus, security, and firewall programs may alert you about the printer software being installed. For your printer to work properly, allow the printer software to run on your computer. Lexmark X5400 Series. Setting up the printer...

  • Page 33: General Networking

    General networking What is a network? A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers connected together for communication through cables or through a wireless connection. A network can be wired, wireless, or designed to have both wired and wireless devices.

  • Page 34: Finding A Printer/Print Server Located On Remote Subnets

    Make sure you entered the correct IP address. Checking the port setting Windows Vista users only Click Control Panel Printers. Right-click the Lexmark X5400 Series icon. From the sidebar menu, select Properties. Click the Ports tab. Make sure: • The port is set to a USB port.

  • Page 35: Configure Network Printers

    Make sure: • The port is set to a USB port. • File is not set as the port. Configure network printers Configure To configure a network printer, select a printer from the list in the window. Click Configure to assign the printer an Internet Protocol (IP) address.

  • Page 36: Make Sure The Print Server Has Valid Network Settings

    AKE SURE THE PRINT SERVER HAS VALID NETWORK SETTINGS Print a network setup page and check the following. Refer to the print server User's Guide for instructions on how to print a network setup page. • Verify that the IP address is correct for your network. •...

  • Page 37: Loading Paper And Original Documents

    Loading paper and original documents Loading paper Make sure: • You use paper designed for inkjet printers. • If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) •...

  • Page 38: Loading Envelopes

    Loading envelopes You can load up to 10 envelopes at a time. Warning—Potential Damage: Do not use envelopes that have metal clasps, string ties, or metal folding bars. Load envelopes in the center of the paper support with the stamp location in the upper left corner. Make sure: •...

  • Page 39: Loading Greeting Cards, Index Cards, Photo Cards, And Postcards

    Loading greeting cards, index cards, photo cards, and postcards You can load up to 25 greeting cards, index cards, photo cards, or postcards at a time. Load cards with the print side facing you. Make sure: • The cards are loaded in the center of the paper support. •...

  • Page 40: Loading Custom-Size Paper

    Loading custom-size paper You can load up to 100 sheets of custom-size paper at a time. Load paper with the print side facing you. Make sure: • The paper size fits within these dimensions: Width: – 76.0–216.0 mm – 3.0–8.5 inches Length: –...

  • Page 41: Loading Original Documents Into The Automatic Document Feeder

    Loading original documents into the Automatic Document Feeder You can load up to 15 sheets of an original document into the Automatic Document Feeder (ADF) for scanning or copying. You can load A4-, letter-, or legal-size paper into the Automatic Document Feeder (ADF). Notes: •...
  • Page 42 Document Loaded appears on the display, and the document feeds into the Automatic Document Feeder (ADF). Note: Preview is not supported when using the Automatic Document Feeder (ADF). You can preview one page at a time when using the scanner. Automatic Document Feeder (ADF) paper capacity Load up to 15 sheets of:...

  • Page 43: Loading Original Documents On The Scanner Glass

    Loading original documents on the scanner glass You can scan and then print photos, text documents, magazine articles, newspapers, and other publications. Make sure the computer and the printer are on. Open the top cover. Place the original document or item facedown on the scanner glass in the upper left corner. Close the top cover to avoid dark edges on the scanned image.

  • Page 44: Printing

    Load paper. Open a Web page using Microsoft Internet Explorer 5.5 or later. If you want to check or change your print settings: From the toolbar area, click Lexmark Adjust the print settings. Click OK. If you want to view the Web page before printing: Click Preview.

  • Page 45: Printing Photos Or Images From A Web Page

    Open a Web page with Microsoft Internet Explorer 5.5 or later. On the Toolbar, the number of photos valid for printing appears next to Photos. If no number appears next to Photos: From the Lexmark logo drop-down menu, select Options. Select the Advanced tab. Select a lower minimum photo size.

  • Page 46: Printing On Both Sides Of The Paper

    Printing on both sides of the paper When you select Two-sided printing, the printer prints the odd-numbered pages of the document on the front sides of the paper. Reload the document to print the even-numbered pages on the back sides of the paper. With a document open, click File Click Properties, Preferences, Options, or Setup.

  • Page 47: Printing The Last Page First (Reverse

    Click OK. Click OK or Print. Pausing print jobs For Windows Vista, click For Windows XP, click Start Right-click the Lexmark X5400 Series icon. Select Pause. Canceling print jobs In Windows Vista, click Control Panel In Windows XP, click Start Settings Right-click the Lexmark X5400 Series icon.

  • Page 48: Printing Specialty Documents

    • Lexmark Photo Paper—An outstanding "everyday" heavyweight inkjet photo paper designed for use with Lexmark printers, but compatible with all brands of inkjet printers. Although inexpensive, it offers excellent image quality and outstanding value. • Lexmark PerfectFinish Photo Paper—A high-quality photo paper specifically designed for Lexmark inkjet...

  • Page 49: Printing A Document As A Poster

    Select Paper. From the Paper Size list, select a card size. Click OK. Click OK or Print. Notes: • To avoid paper jams, do not force the cards into the printer. • To prevent smudging, remove each card as it exits, and let it dry before stacking. Printing a document as a poster With a document open, click File Click Properties, Preferences, Options, or Setup.

  • Page 50: Printing A Booklet

    If you want to rotate the poster so that it fits better on the printed pages, click Rotate 90 degrees. Click Print Now in the bottom right corner of the screen. Printing a booklet Before you change any Print Properties settings, you must select the correct paper size from the program. You can print booklets using these paper sizes: •...

  • Page 51: Printing On Custom-Size Paper

    Printing on custom-size paper Load up to 100 sheets of custom-size paper. With a document open, click File From the Quality/Copies tab, select a Quality/Speed setting. Click the Paper Setup tab. From the Paper Size section, select Paper and then select Custom Size. Select the measurement units to use.

  • Page 52: Changing Printer Settings

    Windows 2000, Windows XP, or Windows Vista users In Windows Vista, click Control Panel In Windows 2000 and Windows XP, click Start Right-click the Lexmark X5400 Series icon. Click Printing Preferences. Click the Save Settings menu. From the Restore section, select Factory Settings (Defaults).

  • Page 53: Resetting The Printer To Factory Default Settings

    Resetting the printer to factory default settings You can reset your printer to the original settings without using the printer menus. Note: Resetting to factory default settings will delete all printer settings you selected. Press , and Start Color at the same time. Warning—Potential Damage: Do not release the buttons until Language appears on the display, indicating that the printer has been reset.

  • Page 54: Working With Photos

    The Lexmark Productivity Studio software launches automatically on your computer. If you are using Windows Vista or Windows XP, a “What do you want Windows to do?” screen appears. Click Transfer Photos to your computer using the Lexmark Productivity Studio. If you are using Windows 2000: From the desktop, double-click the Productivity Studio icon.

  • Page 55: Changing The Lexmark Productivity Studio Preferences

    If you want to assign a prefix to all of the photos you just transferred, click the check box and enter a name. Click Next. Remove the CD or storage device to view your transferred photos in the Library. Changing the Lexmark Productivity Studio preferences Changing the Productivity Studio temporary files preferences From the desktop, double-click the Productivity Studio icon.

  • Page 56: Editing Photos

    Select “Always erase photos from my media after transferring” to automatically delete photos from your photo storage device after transferring them to your computer. Click OK. Editing photos Cropping a photo From the Productivity Studio Welcome Screen, click File With an image open, click Crop Photo on the Quick Fixes tab. Click and drag with your mouse to select the section of the image that you want to crop.

  • Page 57: Reducing The Red-Eye Effect In A Photo

    Click Automatic Brightness to adjust only the brightness of your image. Click Automatic Red-Eye Reduction to let the software automatically reduce the appearance of red-eye in your image. Note: Click Undo at the top of the window if you are not satisfied with the results after applying any of the One-Click Auto Fixes.

  • Page 58: Changing The Hue / Saturation Of A Photo

    Changing the Hue / Saturation of a photo Adjusting hue lets you control the color of an image. Adjusting its saturation lets you control the intensity of the color. From the Productivity Studio Welcome Screen, click File With an image open, click the Enhancements tab. Click Hue / Saturation.

  • Page 59: Applying A Color Effect To A Photo

    Adjust the brightness and contrast settings. You can preview the changes to the image by comparing the Before and After preview panes at the top of the window. Click OK to accept your changes, or click Cancel to reject them. Note: You can let the software automatically adjust only the brightness of the image by clicking Automatic Brightness on the Quick Fixes tab.

  • Page 60: Printing Photos

    To reduce stray marks on color photos, click the check box, and then move the slider to the desired value. Click OK. The thumbnail is updated. Printing photos Printing photos from a CD or removable storage device using the computer Load photo paper with the glossy or printable side facing you.

  • Page 61: Printing Photo Packages

    From the Quality drop-down list, select a copy quality. From the Paper Size in Printer drop-down list, select the paper size. From the Paper Type in Printer drop-down list, select the paper type To select multiple prints of a photo, or to select photo sizes other than 10 x 15 cm (4 x 6 in.), select the options you want in the table.

  • Page 62: Creating And Viewing A Slideshow

    Click Print Now. If you want to e-mail your photo greeting card, click E-mail your Photo Greeting Card from the Share tab. From the Send Quality and Speed area of the screen, select the image size. Click Create E-mail to create an e-mail message with your photo greeting card(s) attached. Creating and viewing a slideshow From the Productivity Studio Welcome Screen, click Work with Documents and Photos.

  • Page 63: Copying

    Copying Use the ADF for multiple-page A4, letter or legal size documents. Making a copy Load paper. Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.

  • Page 64: Copying A Photo Using The Computer

    Press Press repeatedly until Paper Size appears. Press Press repeatedly until the size you want appears. Press Press repeatedly until Original Size appears. Press Press repeatedly until the size you want appears. Press Start Color or Start Black. Copying a photo using the computer Place the photo facedown on the scanner glass.

  • Page 65: Adjusting Copy Quality

    Adjusting copy quality Quality specifies the resolution used for the copy job. Resolution involves a dots-per-inch (dpi) count; the higher the dpi count, the higher the resolution and copy quality. Load paper. Load an original document facedown on the scanner glass. If necessary, press Copy Mode.

  • Page 66: Repeating An Image On One Page

    From the control panel, press Copy Mode. Press . Press repeatedly until Collate appears. Press Press repeatedly until the number of copies you want to print appears. Press Start Color or Start Black. Note: If you are using the scanner glass, a message appears prompting you for additional pages. Repeating an image on one page You can print the same image multiple times on one sheet of paper.

  • Page 67: Understanding The Copy Menu

    Notes: • If you select Custom Resize, press and hold • If you select Borderless, the printer will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size you have selected. For best results with this resize setting, use photo paper and set the paper type selection to Automatic or Photo.

  • Page 68: Modifying The Copy Settings

    Modifying the Copy settings With your scanned image open on the Copy screen, click the Settings tab. From the Copies box, select the number of copies you want. From the Quality drop-down list, select a copy quality. From the Paper Size in Printer drop-down list, select the paper size. Select the print size by clicking the appropriate thumbnail in the Print Size area of the screen, or use the drop-down list.

  • Page 69: Scanning

    Scanning Use the ADF for multiple-page A4, letter, or legal size documents. Note: If you want to customize scan settings, see “Understanding the Scan menu” on page 74. Scanning a document Make sure the printer is connected to a computer, and both the printer and the computer are on. Load an original document facedown into the ADF or on the scanner glass.

  • Page 70: Scanning Text For Editing

    From the desktop, double-click the Productivity Studio icon. Click Scan. Select the Document option. Click Start. The scanned document is loaded into your default word processing application. You can edit your scanned document. Scanning text for editing Use the Optical Character Recognition (OCR) software feature to turn scanned images into text you can edit with a word-processing application.

  • Page 71: Scanning A Photo To The Library

    Select the Photo or Several Photos option. Click Start. You can edit the scanned image. Scanning a photo to the Library Load a photo facedown on the scanner glass. From the desktop, double-click the Productivity Studio icon. Click View / Print Library. From the Library Add tab, click Add New Scan.

  • Page 72: Creating A Pdf From A Scanned Item

    Creating a PDF from a scanned item Load an original document facedown on the scanner glass. From the desktop, double-click the Productivity Studio icon. From the Welcome Screen, click Convert to PDF. Select Photo, Several Photos, or Document. Click Start to begin scanning. Click Add Another to scan additional images, or to add an image from the Library.

  • Page 73: Customizing Scan Settings Using The Computer

    Destination To cancel MS Paint • From the control panel, press • From the desktop, when a screen appears, click Cancel Scan. MS PowerPoint • From the control panel, press • From the desktop, when a screen appears, click Cancel Scan. MS Word •...

  • Page 74: Understanding The Scan Menu

    Understanding the Scan menu To use the Scan menu: From the control panel, press Scan Mode. The scan default screen appears. Press repeatedly until the scan destination you want appears. If you do not want to change a setting, press Start Color or Start Black. If you want to change a setting, press .

  • Page 75: Saving A Scanned Image On The Computer

    From the control panel, press Scan Mode. Press repeatedly until the computer to which you want to scan is highlighted. If you set a PIN during network setup, enter it using the numeric keypad, and press Press repeatedly until the scan destination you want appears. Press Start Color or Start Black.

  • Page 76: Adding A File To An E-Mail Message

    Click Scan Settings. • Select Always use simple scan settings to use the default scan settings. • Select Always start scanning with the settings below to customize the remaining scan settings. • From the Color Depth: area, select the color depth from the drop-down list. •...

  • Page 77: Changing The Productivity Studio E-Mail Screen Preferences

    From the desktop, double-click the Productivity Studio icon. Click E-mail. Select the Photo, Several Photos, or Document option. Click Start. If you are scanning a photo, select the Photo Size from the Send Quality and Speed area. Click Create E-mail to have your images attached to an e-mail message. Changing the Productivity Studio e-mail screen preferences From the desktop, double-click the Productivity Studio icon.

  • Page 78: Maintaining The Printer

    Maintaining the printer Replacing print cartridges Installing print cartridges Open the printer, and then press down on the print cartridge carrier levers. Remove the used print cartridge or cartridges. If you are installing a new color print cartridge, remove the tape from the back and bottom of the color cartridge, insert the cartridge in the right carrier, and then close the color cartridge carrier lid.

  • Page 79: Removing A Used Print Cartridge

    If you are installing a black print cartridge, remove the tape from the back and bottom of the black cartridge, insert the cartridge in the left carrier, and then close the black cartridge carrier lid. Warning—Potential Damage: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridge.

  • Page 80: Refilling Print Cartridges

    Refilling print cartridges The warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of a refilled cartridge. Refilling a cartridge can affect print quality and may cause damage to the printer. For best results, use Lexmark supplies.

  • Page 81: Aligning Print Cartridges

    • If you are using the printer without a computer, press Cancel. Lexmark's warranty does not cover damage caused by non-Lexmark ink or print cartridges. Aligning print cartridges Load plain or heavyweight matte paper. From the control panel, press Copy Mode.

  • Page 82: Wiping The Print Cartridge Nozzles And Contacts

    Wiping the print cartridge nozzles and contacts Remove the print cartridges. Dampen a clean, lint-free cloth with water, and place the cloth on a flat surface. Gently hold the nozzles against the cloth for about three seconds, and then wipe in the direction shown. Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the direction shown.

  • Page 83: Preserving The Print Cartridges

    Preserving the print cartridges • Keep a new cartridge in its packaging until you are ready to install it. • Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The cartridges do not print correctly if left exposed for an extended period of time.

  • Page 84: Ordering Supplies

    Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711. Licensed Return Program Cartridge Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Notes: •...
  • Page 85 Paper Lexmark PerfectFinish Photo Paper Note: Availability may vary by country or region. For information on how to purchase Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper in your country or region, go to www.lexmark.com. Maintaining the printer Paper size •...

  • Page 86: Troubleshooting

    Troubleshooting Setup Troubleshooting Incorrect language appears on the display These are possible solutions. Try one of the following: HANGE THE LANGUAGE SELECTION DURING INITIAL SETUP After you select a language, Language appears again on the display. To change the selection: Press repeatedly until the language you want appears on the display.

  • Page 87: Software Does Not Install

    ISCONNECT AND RECONNECT THE POWER CORD Disconnect the power cord from the wall outlet, and then from the printer. Plug the cord all the way into the power supply on the printer. Plug the cord into an electrical outlet that other electrical devices have been using. If the light is not on, press Software does not install...

  • Page 88: Page Does Not Print

    ISABLE ANTI VIRUS PROGRAMS Close all open software applications. Disable any anti-virus programs. Double-click the My Computer icon. In Windows XP, click Start to access the My Computer icon. Double-click the CD–ROM drive icon. If necessary, double-click setup.exe. Follow the instructions on the computer screen to install the software. Note: You may enable the anti-virus programs again after the software is successfully installed.

  • Page 89: Solving Printer Communication Problems

    HECK PRINTER DEFAULT AND PAUSE SETTINGS Click: • In Windows Vista: Control Panel • In Windows XP: Start • In Windows 2000: Start Double-click the printer queue device. Click Printer. • Make sure no check mark appears next to Pause Printing. •...

  • Page 90: Removing And Reinstalling The Software

    D:\setup, where D is the letter of your CD-ROM drive. If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. In all countries or regions except the United States, select your country or region.

  • Page 91: Print Troubleshooting

    Use the appropriate paper for the document. If you are printing photos or other high-quality images, for best results use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper. Do not use Lexmark Premium Photo Paper. Your print cartridges are not compatible with this type of paper.

  • Page 92: Poor Text And Graphic Quality

    SE A DIFFERENT BRAND OF PAPER Each paper brand accepts ink differently and prints with color variations. If you are printing photos or other high-quality images, for best results use Lexmark photo papers. HECK PAPER CONDITION Use only new, unwrinkled paper.

  • Page 93: Print Speed Is Slow

    HECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.35 mm (0.25 in.) for letter-size paper – 3.37 mm (0.133 in.) for all paper sizes except letter •...

  • Page 94: Partial Document Or Photo Prints

    ELECT A LOWER PRINT QUALITY From the software application, click File Click Properties, Preferences, Options, or Setup. Click Quality/Copies. From the Quality/Speed area, select a lower print quality. EMOVE AND REINSTALL THE SOFTWARE It is sometimes helpful to remove the existing printer software and reinstall it. HECK PAPER LOADING •...

  • Page 95: Ink Levels Seem Incorrect

    EMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES Lift the scanner unit, and remove the print cartridges from the print cartridge carrier. Make sure the sticker and tape are removed from the print nozzles located on the bottom of the cartridges. Lexmark X5400 Series. UALITY PEED SETTING...

  • Page 96: Characters On Printout Are Missing Or Unexpected

    AKE SURE THE CARTRIDGES ARE PROPERLY INSTALLED With the front of the printer facing you, check for proper print cartridge installation. If you are using a color cartridge, make sure it is properly installed in the right carrier. If you are using a black or photo cartridge, make sure it is properly installed in the left carrier.

  • Page 97: Copied Item Does Not Match The Original Item

    Because transparencies and photo papers do not absorb ink, the ink on the surface of the paper or transparency takes longer to dry than most printouts. RE YOU USING A TRANSPARENCY OR PHOTO PAPER DESIGNED FOR AN INKJET PRINTER For information on ordering supplies, see “Choosing compatible specialty paper types” on page 48. Lexmark X5400 Series. Troubleshooting...

  • Page 98: Page Prints With Different Fonts

    Page prints with different fonts AKE SURE THE CORRECT PRINTER IS SELECTED When printing from an application, make sure the selected printer is the correct printer you want to use to print your job. It is useful to have the default printer set to be the printer you use most often for printing. AKE SURE THE YPE FONT IS AVAILABLE ON THE COMPUTER The font you are trying to print may not be available in the program font selection box.

  • Page 99: Printouts Have Alternating Bands Of Light And Dark Print

    From the Quality/Copies tab, select: • Photo when printing photos • Normal when printing transparencies HECK THE PROGRAM SETTINGS Use a different fill pattern in the program. For more information, see the program documentation. Lexmark X5400 Series. Control Panel. Lexmark X5400 Series. Print. Troubleshooting...

  • Page 100: Vertical Straight Lines Are Not Smooth

    DJUST THE PROGRAM SETTINGS FOR THE DOCUMENT Use a different fill pattern in the program. For more information, see the program documentation. ERFORM MAINTENANCE ON THE PRINT CATRIDGES You may need to clean the print cartridge nozzles. Print. Control Panel. Lexmark X5400 Series. Troubleshooting...

  • Page 101: Checking The Printer Status

    The printer icon has a check mark indicating that the printer is set as the default printer. If it is not, right-click the icon, and then click Set as Default. Windows 2000 users only Click Start Settings Printers. Right-click the Lexmark X5400 Series icon. Make sure: • Set as Default Printer is selected. • Pause Printing is not selected.

  • Page 102: Settings Are Not Saved

    Banner printing is not possible if certain Spool Settings are selected. Verify that you have the right settings selected. Click Start Settings Printers or Printers and Faxes. Right-click the Lexmark X5400 Series icon. Select Properties. Click the Advanced tab. At the bottom of the Advanced tab, click Print Processor.

  • Page 103: Printer Is Busy Printing Another Job

    If the test page did not print at all or has quality problems, attend to any error messages that appear on the screen. light is on. UALITY PEED SETTINGS Lexmark X5400 Series. Troubleshooting...

  • Page 104: Test Page Does Not Print

    For more information on checking the printer default setting, see ”Checking the printer status.” To test the solution, print a test page. Click Programs or All Programs Click Lexmark Solution Center. Click the Maintenance tab. Click Print a test page.

  • Page 105: Checking External Devices

    Checking external devices External devices may interfere with the performance of the printer. If there is an external device connected between the computer and the printer, confirm that it supports bidirectional communication. OES THE EXTERNAL DEVICE SUPPORT BIDIRECTIONAL COMMUNICATION Disconnect the printer from the external device, and connect it directly to the computer.

  • Page 106: Printer Is Plugged In But Does Not Print

    To verify the USB port: In Windows Vista, click Control Panel In Windows XP, click Start Settings Right-click the Lexmark X5400 Series icon. From the sidebar menu, select Properties. Click the Ports tab. Make sure: • The port is set to a USB port.
  • Page 107 HECK THE PRINTER STATUS Windows Vista users: Click Printers. Right-click the Lexmark X5400 Series icon. Click Sharing. Click Change Sharing Options, and confirm the Windows prompt. Select Share this printer, and then give the printer a distinctive name. Click OK.

  • Page 108: Printer Is Not Able To Communicate With The Computer

    Make sure the new port has been selected on the Ports tab, and then click Apply. The new port is listed with the printer name. Click OK. ESTART THE HOST COMPUTER AND THE REMOTE COMPUTER Try printing again. Printer is not able to communicate with the computer The printer and computer are not able to exchange data.

  • Page 109: Bidirectional Communication Is Not Established

    Click Install. When the Existing Printer Driver Found dialog box appears, select Update the existing driver software. Bidirectional communication is not established The printer and computer may not be able to exchange data. These are possible solutions. Try one or more of the following: HECK THE CONNECTION Check that the USB cable is connected to the computer.

  • Page 110: Jams And Misfeeds Troubleshooting

    Jams and misfeeds troubleshooting How to clear and avoid paper jams To clear the paper path: Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, lift the scanner unit to open the printer.

  • Page 111: Paper Jam In The Printer

    Firmly grasp the paper, and gently pull it out. Close the ADF. Press Paper jam in the printer JECT THE PAPER AUTOMATICALLY To remove the paper jam, eject the paper: Press and hold Remove the paper from the paper exit tray. Troubleshooting...

  • Page 112: Paper Jam In The Paper Support

    EMOVE THE PAPER MANUALLY Press to turn off the printer. Firmly grasp the paper, and gently pull it out. Warning—Potential Damage: When possible, paper should be pulled out the front of the printer to protect the printer gears and rollers. Press to turn the printer back on.

  • Page 113: Printer Does Not Feed Paper, Envelopes, Or Specialty Media

    DJUST THE PAPER GUIDES Adjust the paper guides: • When using media less than 8.5 inches wide • To rest against the edges of the paper or media, making sure it does not buckle Printer does not feed paper, envelopes, or specialty media These are possible solutions.

  • Page 114: Paper Continues To Jam

    EVIEW BANNER PRINTING CHECKLIST • Use only the number of sheets needed for the banner. • Select the following settings to enable the printer to feed paper continuously without jamming: With a document open, click File Click Properties, Preferences, Options, or Setup. Select the Paper Setup tab.

  • Page 115: Poor Copy Quality

    Poor copy quality • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print These are possible solutions. Try one or more of the following: HECK MESSAGES If an error message is displayed, see “Error messages on the computer screen” on page 122. HECK INK Check the ink levels, and install a new print cartridge if necessary.

  • Page 116: Partial Document Or Photo Copies

    Partial document or photo copies These are possible solutions. Try one or more of the following: HECK DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. HECK PAPER SIZE Make sure the paper size being used matches the size you selected.

  • Page 117: Scan Was Not Successful

    Scan was not successful These are possible solutions. Try one or more of the following: HECK CABLE CONNECTION Check the USB cable for any obvious damage. Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer.

  • Page 118: Partial Document Or Photo Scans

    DJUST THE QUALITY OF THE SCAN Load an original document facedown on the scanner glass. From the desktop, double-click the Productivity Studio icon. From the left pane of the Welcome screen, click Scan. Click Custom Settings. Select a higher scan resolution. Click Start.

  • Page 119: Error Messages On The Printer Display

    Error messages on the printer display Alignment Error These are possible solutions. Try one or more of the following: EMOVE TAPE FROM PRINT CARTRIDGE Remove the print cartridge. Make sure the sticker and tape have been removed. Reinsert the cartridge. Press to align the cartridge.

  • Page 120: Black Ink Low / Color Ink Low / Photo Ink Low

    If the error: • Reappears, replace the black (or photo) print cartridge with a new one. • Does not reappear, reinsert the color print cartridge. If the error reappears, replace the color print cartridge with a new one. Black Ink Low / Color Ink Low / Photo Ink Low Check the indicated ink level or levels, and install a new print cartridge or cartridges if necessary.

  • Page 121: Left Cartridge Error / Right Cartridge Error

    Left Cartridge Error / Right Cartridge Error This message may also appear as Error 1205 (Left Cartridge) or Error 1206 (Right Cartridge). Remove the indicated print cartridge. Disconnect the power cord from the electrical outlet. Reconnect the power cord to the electrical outlet. If the button is not lit, press Reinsert the print cartridge.

  • Page 122: Error Messages On The Computer Screen

    Error messages on the computer screen Clearing error messages Correct the error condition explained in the error message. Click Help on the error message dialog box for specific instructions. After correcting the error condition, click Continue to resume printing. If the error remains, but you want to clear the error message: Click Cancel Printing.

  • Page 123: Ink Low

    Click Solution Center, and then click the Contact Information tab. Paper Jam The printer has a paper jam, and you must clear the paper path. Note: To avoid paper jams, do not force paper into the printer. Lexmark X5400 Series. Troubleshooting...

  • Page 124: Multiple All-In-Ones Found

    Multiple All-In-Ones found Multiple Lexmark printers, attached either locally or over a network, have been detected on your computer. You can choose which printer you want to use: Select the printer from the list. Click OK. Color Cartridge replacement required A new color print cartridge needs to be installed.

  • Page 125: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 126 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

  • Page 127: Power Consumption

    Copying Ready inaudible Values are subject to change. See www.lexmark.com for current values. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options.

  • Page 128: Power Saver

    The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the EPA Sleep Mode.
  • Page 129 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: replacement of the Software Program or reimbursement of the price paid for the Software Program.
  • Page 130 Lexmark. You may not separate the components of the Software Program for use on more than one computer. You agree that you will not Use the Software Program, in whole or in part, in any manner that has...
  • Page 131 Lexmark's limited warranty, or for any other claim whatsoever related to the subject matter of this Agreement, Lexmark's and its suppliers’ liability for all types of damages, regardless of the form of action or basis (including contract, breach, estoppel, negligence, misrepresentation, or tort), shall be limited to the greater of $5,000 or the money paid to Lexmark or its Authorized remarketers for the license hereunder for the Software Program that caused the damages or that is the subject matter of, or is directly related to, the cause of action.
  • Page 132 License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.

  • Page 133: Index

    119 cartridges, print aligning 81 cleaning 81 installing 78 ordering 84 preserving 83 removing 79 using genuine Lexmark 80 wiping 82 Index printing photos from 60 transferring all photos and documents 54 transferring selected photos and documents 54...
  • Page 134 copied item does not match original 97 copier does not respond 114 copy menu 67 Copy button 29 copy quality, adjusting 65 copy settings modifying 68 copy troubleshooting copier does not respond 114 partial document or photo copies 116 poor copy quality 115 scanner unit does not close 114 copying 63 adjusting quality 65...
  • Page 135 113 labels, loading 38 language changing 86 last page first 47 left cartridge error 121 left cartridge incorrect 121 Lexmark Productivity Studio creating and viewing slideshow 62 Library scanning a photo to 71 library preferences changing 55 loading...
  • Page 136 81 cleaning 81 installing 78 ordering 84 preserving 83 refilling 80 removing 79 using genuine Lexmark 80 wiping 82 print is dark or smudged 98 print jobs canceling 47 print quality, improving 91 print settings saving and deleting 52...
  • Page 137 collate 46 custom-size paper 51 document 44 envelopes 48 greeting cards 48 improving print quality 91 index cards 48 iron-on transfers 51 last page first 47 multiple pages on one sheet 47 on both sides of the paper 46 Photo Packages 61 photos from CD using the computer 60 photos from digital camera using...
  • Page 138 software settings, printer resetting to factory defaults 52 Solution Center understanding 31 Solution Center buttons Advanced 31 How To 31 Maintenance 31 Troubleshooting 31 understanding 31 speed settings, checking 103 test page printing 103 test page does not print 104 Toolbar printing a Web page 44 printing only the photos from a...
  • Page 139 partial document or photo scans 118 poor scanned image quality 117 scan was not successful 117 scanner does not respond 116 scanning takes too long or freezes the computer 117 troubleshooting, setup incorrect language appears on display 86 page does not print 88 power button is not lit 86 software does not install 87 updating printer software 108...

This manual is also suitable for:

X5410 - all in one printerX5400 series

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