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CHAPTER 7 TROUBLESHOOTING
4.5.5
Causes and Remedies for User Error Codes
The causes and remedies for individual user error codes are as follows:
#001 [TX]
Cause:
The document is trapped in the feeder
Remedy:
Remove the document, and try again.
Cause:
The document is not of a standard size or thickness.
Remedy:
1. Make a copy on A4/LTR paper in book mode, and transmit the output.
2. If the original is too thin or too small, transmit it in book mode.
Cause:
Internal Fault
Remedy:
1. Check the connection of the DS sensor (original sensor), DES sensor (ADF reg-
istration sensor), and image processor PCB.
2. Check the following to see if they operate normally: DS sensor (original sen-
sor), DES senor (ADF registration sensor). (See 6.1 "Checking the
Photointerrupters" in Chapter 7.)
3. Replace the DS sensor (original sensor) and the DES sensor (ADF registration
sensor).
4. Check the connection between the ADF motor and the image processor PCB.
5. Make copies to find out if the ADF motor is operating normally.
6. Replace the image processor PCB.
#003 [TX/RX]
Cause:
Cause:
The length of a single page is too long.
Remedy:
Remedy:
Make copies in book mode, and transmit the original in several divisions.
Cause:
Cause:
The data of a single page is too large, exceeding the time allowed for transmis-
sion.
Remedy:
Remedy:
1. Decrease the reading resolution when transmitting.
2. If the original is too long and, thus, results in a large amount of data, make cop-
ies in book mode, and transmit the original in several divisions.
3. If halftone transmission is used, the document is of a default size, and the data
is too large, increase the setting of the page timer.
Cause:
The data of a single page is too large, exceeding the time allowed for reception.
Remedy:
1. Ask the operator of the other party to decrease the reading resolution and trans-
mit.
2. Ask the operator of the other party to divide the document and transmit.
3. Increase the setting of the page timer.
4. Ask the operator of the other party to find out the cause.
Cause:
An internal mechanism is faulty.
Remedy:
1. Check the connection of the DES sensor (ADF registration sensor) and image
processor PCB.
2. Check the following to see if they operate normally: DES senor (ADF registra-
tion sensor). (See 6.1 "Checking the Photointerrupters" in Chapter 7.)
3. Replace the DES sensor (ADF registration sensor).
7-52
COPYRIGHT © 2001 CANON INC.
Chapter7C.p65
Document has jammed
Document is too long, or page time-over
CANON imageCLASS D600s/PC1060s/PC1200s/iR1200s REV. 0 SEPT. 2001
52
8/26/01, 3:48 PM
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Table of Contents
Troubleshooting
