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Canon imageRUNNER ADVANCE DX 6870i Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE DX 6870i

  • Page 1 Canon Service Guide...
  • Page 2 Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE DX 6870i, imageRUNNER ADVANCE DX 6860i, AND imageRUNNER ADVANCE DX 6855i. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Introduce Unified Firmware Platform V3.13-2 and its features Introduce Enterprise Management Console V4.1.2 November 2022 VI. D Add the Canon Data Collection Agent VIII. G. Updates references of the Unified Firmware Platform to the March 2023 UFP Features Reference Manual.
  • Page 4 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 5: Table Of Contents

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Contents Introduction ............................1 Overview ............................1 Features ............................4 1. Unified Firmware Platform ...................... 4 2. imageRUNNER ADVANCE DX Series Platform improvements ..........4 Configuration ..........................6 Optimum Performance Range and Monthly Copy/Print Volume ..........11 1.
  • Page 6 2. uniFLOW Online ........................33 3. uniFLOW Online Express ..................... 34 4. AA-PRINT (Advanced Anywhere Print) ................34 5. Canon Mobile Printing ......................34 6. EFI PrintMe .......................... 34 Device Security and Management Software ................35 1. uniFLOW Device Security & Management ................35 2.
  • Page 7 Installation Space Requirements ....................46 Estimated Installation Times ....................... 48 Serviceability ..........................50 Recommended System Engineer Requirements ............... 51 Canon Remote Services ......................52 1. imageWARE Remote ......................52 2. Optional Integration Applications ..................53 3. UGW SnapShot ........................53 4.
  • Page 8 XI. Appendix ............................77 Registered Paper Types and Weight ..................77 Specifications ..........................79 Canon imageRUNNER ADVANCE DX 6870i/6860i LIMITED WARRANTY ......104 Canon imageRUNNER ADVANCE DX 6855i LIMITED WARRANTY ........105 List of Tables ..........................106 List of Figures ........................... 107...

  • Page 9: Introduction

    Note: For a detailed list of specifications and differences between the models, please refer to the Specifications section in the Appendix. The imageRUNNER ADVANCE DX 6870i is a Segment 5 device that prints • and copies B&W (Letter sized sheets) at speeds of up to 70-ppm (pages per minute).
  • Page 10 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide • Standard USB 3.0 high-speed connectivity is available on the rear-right side of the machine for connecting devices such as an external Hard Disk. Standard USB 2.0 high-speed connectivity is available on the front-right side of the machine for scanning to or printing from USB memory media.
  • Page 11 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide • The imageRUNNER ADVANCE DX 6800 Series includes the UFP (Unified Firmware Platform), which provides a common firmware base for the imageRUNNER ADVANCE DX devices and imageRUNNER ADVANCE. • The imageRUNNER ADVANCE DX 6800 Series machines are ENERGY STAR certified.

  • Page 12: Features

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Features 1. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base for the imageRUNNER ADVANCE DX devices and imageRUNNER ADVANCE Third Generation devices. This makes it possible to unify development, and reflect the same functions in all supported devices.
  • Page 13 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Installation Improvements: • The imageRUNNER ADVANCE Drums are pre installed to reduce installation time. • A standard NEMA 5-15 plug for the imageRUNNER ADVANCE DX 6800 Series. Service Improvements: Service improvements simplifies the process and time to replace key service parts.

  • Page 14: Configuration

    Portal Website (https://www.partners.usa.canon.com) for the most up-to-date Item Numbers. Table 1 – Main Engine Item Item Number imageRUNNER ADVANCE DX 6870i with Paper Deck-F1 and Booklet Finisher-A1 with Tri-Fold Print Engine imageRUNNER ADVANCE DX 6870i 4962C002AA imageRUNNER ADVANCE DX 6860i...
  • Page 15 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 2 – Hardware Accessories Item Item Number High Capacity Cassette Feeding Unit-C1 4031C002BA Cassette Feeding Unit-AQ1 4030C002BA Cabinet Type-V 5358C001AA Paper Deck Unit-F1 0607C002AA Inner 2way Tray-M1 4034C001AA Inner Finisher-L1 (Only supported with the imageRUNNER ADVANCE DX...
  • Page 16 ADVANCE DX 6800 Series Service Guide Table 2 – Hardware Accessories Continued Item Item Number Copy Card Reader Attachment-B7 3684B009AA Copy Card Reader-F1 4784B001AA Canon Card Set-A1 (1-30) 4781B001AA Canon Card Set-A2 (31-100) 4781B002AA Canon Card Set-A3 (101-200) 4781B003AA Canon Card Set-A4 (201-300) 4781B004AA...
  • Page 17 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 3 – System Connectivity Accessories eLAN Item Item Number Number PCL International Font Set-A1 4821B003AA Barcode Printing Kit-D1 3999B004AA MEAP Web Connection Kit V5.7 SP1 4848B121AA Super G3 FAX Board-AX1 3998C001AA...
  • Page 18 GPR-63 Toner Black (71,500 impressions at 6% coverage) 4766C003AA Item Numbers and Part Numbers are subject to change without notice. The Application/Jar file can be attained through download only from http://www.canon.com/fau/downloads/. MiCard PLUS SC supports 35 different proximity cards types. Refer to the Partner Portal Website...

  • Page 19: Optimum Performance Range And Monthly Copy/Print Volume

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Optimum Performance Range and Monthly Copy/Print Volume 1. The Optimum Performance Range The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high level of performance and print/copy quality.

  • Page 20: Hardware Accessory Options

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Hardware Accessory Options Canon-Branded paper feed, accessories and finishers for the imageRUNNER ADVANCE DX 6800 Series. Refer to the Appendix to see the specifications for the hardware accessory options. Printer Cover-M2 •...

  • Page 21: Paper Deck Unit-F1

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Paper Deck Unit-F1 Provides an additional paper capacity of approximately 2,700 sheets • (20 lb bond (75 g/m Supports LTR-sized paper only. • Supports paper weights up to 140 lb index (256 g/m •...

  • Page 22: Booklet Finisher-Ab1 And Staple Finisher-Ab1

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Booklet Finisher-AB1 and Staple Finisher-AB1 Finisher provides stacking for up to 3,250 sheets of LTR paper • (20 lb bond (80 g/m Supports corner or double staple up to 50 sheets of LTR paper •...

  • Page 23: Inner Finisher-L1

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Inner Finisher-L1 Finisher provides stacking sheets paper • (20 lb bond (80 g/m Supports corner or double staple up to 50 sheets of paper LTR paper • (20 lb bond (80 g/m Supports Staple Free Binding for up to 8-sheets of LTR paper •...
  • Page 24 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Figure 1 – imageRUNNER ADVANCE DX 6870i Hardware Configuration Chart Figure 2 – imageRUNNER ADVANCE DX 6860i/6855i Hardware Configuration Chart imageRUNNER ADVANCE DX 6800 Series Service Guide March 2023 Revision 9 Page 16...

  • Page 25: System Features And Options

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide III. System Features and Options The functionality of the imageRUNNER ADAVANCE DX 6800 Series can be expanded by installing the following system related optional accessories and software. Copy and Print Options 1. Barcode Printing Kit-D1 •...

  • Page 26: Fax Options

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Fax Options 1. Super G3 FAX Board-AX1 • Provides a single line to send and receive fax documents. • Documents that have been created in applications can also be sent directly from a computer via a network.

  • Page 27: Accessibility Options

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Accessibility Options 1. Voice Guidance Kit-G1 • The Voice Guidance Kit provides visually-impaired users to hear voice navigation instructions when operating the machine. • The Numeric Keypad-A1 is required to use this option.

  • Page 28: Document Storage Capabilities

    Advanced Box Client • IMPORTANT Canon U.S.A., Inc. (hereinafter referred to as (“Canon USA”) is not responsible • for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data backup plan.

  • Page 29: Memory Media

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Memory Media Scan to USB memory media support is standard on the imageRUNNER ADVANCE DX 6800 Series machines. Users can attach a USB memory stick to the USB port to scan and store documents in the PDF, JPEG, TIFF, XPS or OOXML file format.

  • Page 30: Security Features And Options

    NT-ware, that provides log in management capabilities, such as simple user authentication, Local Authentication, and Domain Authentication for Canon imageRUNNER ADVANCE DX Devices. These user authentication methods use Picture Log In, PIN Codes, or Proximity Card Log In methods to gain access to the machine. Although, ULM is a server-less authentication solution, it can also integrate with the Access Management System for advanced security.

  • Page 31: Card Reader Solutions

    Note: To purchase a license of uniFLOW Online, training is required. Training is required to obtain support for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Service Training Solutions section...

  • Page 32: Uniflow Online Express

    Note: To install uniFLOW Online Express, training is not required. However, uniFLOW Online Express training is required to receive uniFLOW Online Express support from Canon’s Technical Support Center. Dealers which have taken uniFLOW Online training are automatically certified for uniFLOW Online Express. For more information on uniFLOW...

  • Page 33: Data Management And Security

    Data Encryption Kit • Optional Security Kits (Memory Mirroring Kit) CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See the DISCLAIMER, on page for further details.) 1. Initialize All Data/Settings Function The Initialize All Data/Settings function is a standard function on all Canon devices.

  • Page 34: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 35: Memory Mirroring Kit-A1

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide 4. Memory Mirroring Kit-A1 The Memory Mirroring Kit backs up the data on the engine Solid State Drive to the optional SSD. (The engine SSD and the SSD used for mirroring must be of the same storage capacity).

  • Page 36: Document Security

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Document Security The imageRUNNER ADVANCE DX 6800 Series machines offer several document security modes to protect printed and distributed documents. 1. Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic...

  • Page 37: Network Security

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Network Security The imageRUNNER ADVANCE DX 6800 Series machines secure network communications by using IP Address and MAC (Media Access Control) Address filters, encryption and authentication, and network port and application access control.

  • Page 38: Device Security

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Device Security 1. Security Policy Settings The security policy function is used to collectively configure the security- related settings into one security policy. The security policy settings are managed by a system administrator who serves as a security administrator.

  • Page 39: Verify System At Startup

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide IMPORTANT In the event that the system administrator password becomes unavailable, the password can be cleared by the service technician using service mode if the Restrict Service Representation Access Function is set to ‘Off’.

  • Page 40: Software Solutions

    Therefore includes tools for keyword dictionary searching, configuration of security and permissions, and primary and backup storage. Therefore also supports document scanning with Canon multi-functional devices with its Therefore MFP Application, as well as with scanners that have ISIS/TWAIN drivers. Users may connect to Therefore by way of the Internet, or with Therefore Web Access and Mobile Access to manage documents wherever they are.

  • Page 41: Uniflow Online

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide 4. uniFLOW Online uniFLOW Online is a cloud-based secure printing and cost tracking solution. It is used to help businesses manage their print environment without having to invest in a print server infrastructure, and enables them to keep control of the full printing and scanning process.

  • Page 42: Uniflow Online Express

    5. Canon Mobile Printing The Canon Mobile Printing application provides simple mobile print functionality. The Canon Mobile Print app is available for a free download on the Apple iPhone and iPad devices, or Android smartphones and tablets, and supports a wide variety of Canon devices.

  • Page 43: Device Security And Management Software

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Device Security and Management Software 1. uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card.

  • Page 44: Imageware Enterprise Management Console And Plug-Ins

    Setting Profile Manager, and Meter Capture. The imageWARE Enterprise Management Console V4.1.2 or later is available at no charge and is available for the customer and/or dealer through Canon U.S.A.’s Website or to the dealer only through the Support Center Website.

  • Page 45: Dealer Sales/Service Authorization And Educational Training

    4700 Series but not certified for the 6700/6800, C5700/C5800, or 6000i should follow the learning path for new technicians. Learning Path for New Technicians New Service Technicians must complete the blended curriculum in addition to Canon’s Foundational Training. See the Service Training Solutions site for offerings at the e-Support Center Website.

  • Page 46: Learning Path For Technicians With Imagerunner Advance Dx 6700 Series Certification

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Learning Path for Technicians with imageRUNNER ADVANCE DX 6700 Series Certification Service technicians certified on the imageRUNNER ADVANCE DX 6700 Series must complete the imageRUNNER ADVANCE DX 6800 Series Online Hardware Update Training to obtain certification on this product: Table 9 –...

  • Page 47: Foundational Prerequisites

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Foundational Prerequisites New Technicians must complete Canon’s Foundational Training Program, which includes online and blended programs. See the Service Training Solutions site at the e-Support Center Website. Canon Foundations or Equivalent Curriculum •...

  • Page 48: Uniflow Online And Uniflow Online Express Training Courses

    Training is required to allow the servicing dealer to enroll in Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. Table 13 – Data Backup Service Training...

  • Page 49: Training Facilities

    Website. The online courses can be conducted at any dealer facility that is suitable for online student learning. 2. Classroom Training Facilities Classroom training is available in each of the five Canon Regional Training Centers: • Jamesburg, New Jersey • Norcross, Georgia •...

  • Page 50: Servicing Notes

    ADVANCE DX 6800 Series Service Guide VIII. Servicing Notes Power and Plug Requirements Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these imageRUNNER ADVANCE DX Devices. The imageRUNNER ADVANCE DX 6800 Series Main Unit requires a dedicated single phase 120V/15A NEMA 5-15R receptacle for proper operation.
  • Page 51 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Figure 3 – Power and Plug Requirements Table 16 – Power and Plug Requirements for Main Unit and Accessories Power Description Power Supply Receptacle imageRUNNER ADVANCE DX 6800 Series Main Unit 120V / 15A outlet...

  • Page 52: Installation Weight & Dimensions

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Installation Weight & Dimensions The imageRUNNER ADVANCE DX 6800 Series approximate weight and dimensions differ depending on its configuration with the optional accessories. The dimensions are for reference only and should not be confused with the required space for installation.
  • Page 53 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 18 – Weight Approximate Component Weight imageRUNNER ADVANCE DX 6870i (Toner bottle excluded) 202.2 lb 91.7 kg imageRUNNER ADVANCE DX 6860i (Toner bottle excluded) 197.8 lb 89.7 kg imageRUNNER ADVANCE DX 6855i (Toner bottle excluded) 197.8 lb...

  • Page 54: Installation Space Requirements

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Installation Space Requirements The imageRUNNER ADVANCE DX 6800 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for servicing and operation of the main unit and configuration, including the opening of the main unit and accessory doors.
  • Page 55 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 20 – Installation Space – Main Unit with Finishing and Paper Feed Options Main Unit with the Booklet Finisher-A1 with Tri-Fold, and Paper DeckF1 imageRUNNER ADVANCE DX 6800 Series Service Guide...

  • Page 56: Estimated Installation Times

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, calculated from the average amount of labor hours. The estimated unpack and installation times are based on a minimum of one (1) experienced technician with the following exceptions: •...
  • Page 57 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 19 – Estimated Installation Times Continued Estimated Installation Times Estimated Description Total Time 2/3 Hole Puncher Unit-A1 11.5 minutes Buffer Pass Unit-P1 7.3 minutes Buffer Pass Unit-P2 7.3 minutes Utility Tray-B1 + Attachment kit for Reader-A2 9.9 minutes...

  • Page 58: Serviceability

    The imageRUNNER ADVANCE DX 6800 Series machines provide dealers with more options for parts replacement. At the discretion of the dealer, Canon USA encourages dealers to utilize end user part replacement as an opportunity to reduce service costs and maintain uptime for their customers.

  • Page 59: Recommended System Engineer Requirements

    5. Scanning It is also important that the SE have computer skills and working knowledge in Remote Support Tools – (WebEx, TeamViewer, Windows RDC) The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+/Network +/Security + 2. Microsoft Certified 3.

  • Page 60: Canon Remote Services

    ADVANCE DX 6800 Series Service Guide Canon Remote Services Canon Remote Services are a suite of tools and best practices that Canon USA provides to dealers to help maximize efficiency and reduce labor costs. Canon Remote Services provide the following benefits to customers and...

  • Page 61: Optional Integration Applications

    ADVANCE DX 6800 Series Service Guide b. Canon Data Collection Agent The Canon Data Collection Agent (CDCA) is a standalone application that enables remote monitoring of up to 1,000 printers and multifunction devices on the network including third-party devices using the standard printer MIB (Management Information Base) for MIB-compliant products.

  • Page 62: Device Management Tool

    (including active and inactive users, and remote services tool activity). The Dealer Dashboard includes an option to send regular reports via e-mail to specified users. For more information, refer to the Remote Services page on the Canon USA’s e-Support Center Website.

  • Page 63: Content Delivery System

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide 6. Content Delivery System The CDS (Content Delivery System) is a system that delivers and installs firmware and MEAP (Multifunction Embedded Application Platform) applications. The advantages of the CDS include reduced service costs (labor and travel), improved first-call resolution, and provides access to the latest version of firmware.

  • Page 64: Remote Operator's Software Kit

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Method A – Ensures that the device always has the latest version of firmware installed. After a one-time setup by the service technician, the machine automatically downloads and installs new firmware as it becomes available.

  • Page 65: Device Configuration Management

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Device Configuration Management 1. Device Configuration Manager DCM (Device Configuration Management) is a function to migrate the device settings information (Settings/Registration Basic Information and Service Mode Settings) as backup data, installation (replacement/mass installation) to the same model or installation to a different model.

  • Page 66: Data Backup Service

    Data Backup Service The Data Backup Service provides automatic data backup periodically to a cloud-based server hosted at Canon Business Imaging Online (CBIO). The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE DX device user mode...

  • Page 67: Firmware Upgrade

    ADVANCE DX Device and factory settings restored. 2. Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware to imageRUNNER ADVANCE DX Devices. Refer to the Content Delivery...

  • Page 68: Lms (License Management System)

    UI. Activated software programs are not impacted by normal service activity. • Content Delivery System Website The CDS Website (http://www.canon.com/fau/downloads) enables end-users to download, select client applications and related manuals. imageRUNNER ADVANCE DX 6800 Series Service Guide March 2023...

  • Page 69: Solid State Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the Solid State Drive, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 70: Consumables

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.

  • Page 71: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 72 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 22 – Main Unit Consumable Parts Continued Description Part Number Quantity Estimated Life Remarks • 6% Toner Coverage • End-user can Waste Toner Container FM1-A606-000 900,000 images replace • Service Technician may...
  • Page 73 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 27 – Paper Deck Unit-F1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Deck pickup roller FL0-4500-000 1,000,000 sheets Replaced based on Deck feed roller FC0-9450-000 1,000,000 sheets the number of...

  • Page 74: Periodically Replaced Parts

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Periodically Replaced Parts Some parts of the machine must be maintained and replaced periodically to ensure a specific level of machine performance. These parts can affect the performance of the machine once they fail, even if there is no external change or damage.
  • Page 75 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 28 – Main Unit Periodic Maintenance Items Continued Main Unit Periodic Maintenance Estimated Maintenance Part Name Remarks Interval Task Inner Delivery Roller When Needed Check Delivery Inlet Roller When Needed Check...
  • Page 76 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 33 –Staple Finisher-AB1 / Staple Finisher-AB2 / Booklet Finisher-AB1 / Booklet Finisher-A1 with Tri-Fold Periodic Maintenance Items Main Unit Periodic Maintenance Estimated Maintenance Part Name Remarks Interval Task Transmission Sensor When Needed...

  • Page 77: Soft Counter

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Soft Counter The imageRUNNER ADVANCE DX 6800 Series uses soft counters to track its functional copy use. The control panel can display up to eight (8) counters on the counter status check screen (when the counter check key button on the control panel is pressed).

  • Page 78: Meap Counter

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging on to the MEAP SMS (Service Management Service) Application/License Information page via a Web browser.

  • Page 79: Toner Bottle Counter

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Toner Bottle Counter The imageRUNNER ADVANCE DX machine has Toner Bottle Counters that increment after the machine recognizes that a new toner bottle has been inserted. These counters provide support when billing customers who order and consume a lot of toner.

  • Page 80: Limited Warranty Support

    The Flat-Rate Program provides a flat-rate credit to Canon USA’s • full-line dealers as compensation for warranty expenses that they may incur. Canon USA Authorized Parts Repair Facilities that repair circuit boards for • various Canon products. The e-Tag, an electronic limited warranty claim form, that is completed •...

  • Page 81: Service Parts Availability

    Service parts ordering will be available 24 hours a day, 7 days a week, 365 days a year to provide the quickest possible response should the need arise for such parts. Canon USA will provide service parts for the key units, assemblies and consumables to cover the entire machine function, and this is designed to avoid potential machine downtime for the customer.

  • Page 82: Product Technical Support Offerings

    Specialist for the imageRUNNER ADVANCE DX Series is required for an escalation to Field Support Staff. The DES must have worked on the problem directly before a TSC can escalate to Field Support Staff. See the Canon USA Support Escalation Flow Chart in Figure 8 –...
  • Page 83 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Figure 5 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE DX 6800 Series End-User Contacts Servicing Dealer (Service technician is dispatched to site) Close Case Servicing Technician Contacts Canon USA TSC...

  • Page 84: Internet Support

    ADVANCE DX 6800 Series Service Guide Internet Support Canon USA’s Engineering Services and Solutions Division provides high- quality Support via the Internet, and is only available for Canon USA’s Authorized Servicing Dealers. 1. Canon USA’s e-Support Center Website To access internet support, go to the e-Support Center Website.

  • Page 85: Appendix

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide XI. Appendix Registered Paper Types and Weight Table 39 – Registered Paper Types and Weight Paper Type Paper Weight Thin 2 14 to 15 lb bond (52 to 59 g/m Thin 1...
  • Page 86 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 45 – Registered Paper Types and Weight Continued Paper Type Paper Weight Letterhead 1 17 to 20 lb bond (64 to 75 g/m Letterhead 2 21 to 24 lb bond (76 to 90 g/m...

  • Page 87: Specifications

    Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Table 40 – imageRUNNER ADVANCE DX 6800 Series Specifications Specification Item imageRUNNER ADVANCE DX 6870i 6860i...
  • Page 88 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 46 – imageRUNNER ADVANCE DX 6800 Series Specifications Continued Specification Item imageRUNNER ADVANCE DX 6870i 6860i 6855i Regular paper size Reduction 78.5% (LGL→LTR) 73.3% (11" x 17"→LGL, 11" x 15"→LTR) 64.7% (11" x 17"→LTR) 50% (11"...
  • Page 89 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 46 – imageRUNNER ADVANCE DX 6800 Series Specifications Continued Specification Item imageRUNNER ADVANCE DX 6870i 6860i 6855i Multiple Copies 9,999 sheets RAM: • Main CPU: 2 GB • Image processing CPU: 2 GB + 1GB...
  • Page 90 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 41 – imageRUNNER ADVANCE DX 6870i Print/Copy Speeds Item Specification in images per minute (ipm) Cassette Multi Purpose Tray Output Output Output Output Output Output Tray 1 Tray 2 Tray 3...
  • Page 91 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 43 – imageRUNNER ADVANCE DX 6855i Print/Copy Speeds Item Specification in images per minute (ipm) Cassette Multi Purpose Tray Output Output Output Output Output Output Tray 1 Tray 2 Tray 3...
  • Page 92 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 44 – Feeder Specifications Item Specifications Original Feeding Automatic Document Feeder Mechanism Size Maximum: 12" x 17" (304.8 x 431.8 mm) (Long Original: 17" to 39" (431.8 mm to 990 mm)) Minimum: 2 3/4"...
  • Page 93 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 45 – Cassette Feeding Unit-AQ1 Item Specification 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom Paper Sizes size (3 7/8" x 5 1/2" to 12 5/8" x 18" (98 x 139.7 mm to 320 x 457.2...
  • Page 94 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 47 – Paper Deck Unit-F1 Specifications Item Specifications High Capacity Cassette Feeding Unit-C1 Required Equipment Cassette Feeding Unit-AQ1 Paper Size Weight 14 lb bond to 140 lb index (52 to 256 g/m...
  • Page 95 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 48 – Inner Finisher L1 Specifications Item Specifications Size 12 5/8" x 17 3/4", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (3 7/8" x 5 1/2" to 12 5/8" x 18" (98.0 mm x 139.7 mm to 320.0 mm x 457.2 mm))
  • Page 96 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 64 – Inner Finisher L1 Specifications Continued Item Specifications Staple (Corner/Double): LTR and EXEC: • 50 sheets (14 lb bond to 24 lb bond (52 g/m to 90 g/m 30 sheets (25 lb bond to 28 lb bond (91 g/m...
  • Page 97 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 49 – Paper Folding Unit-L1 Specifications Item Specifications Fold Type Z-fold Size 11” x 17”, LGL, LTR Weight 14 lb bond to 28 lb bond (53 g/m2 to 105 g/m2) Paper...
  • Page 98 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 50 – Booklet Finisher AB1 and Staple Finisher-AB1 Specifications Item Specifications Availability Booklet Finisher-AB1 and Staple Finisher-AB1 no longer available Size 12 5/8" x 17 3/4", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (3 7/8"...
  • Page 99 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 66 – Booklet Finisher AB1 and Staple Finisher-AB1 Specifications Continued Item Specifications Lower Tray (Tray B) Staple (Corner/Double): LTR, EXEC: 200 sets/total 3,000 sheets (or 16 5/8" (423 mm) in •...
  • Page 100 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 66 – Booklet Finisher AB1 and Staple Finisher-AB1 Specifications Continued Item Specifications Paper Sizes: 2/3 Hole Puncher Unit-A1 • 2 Holes: 11" x 17", LGL, LTRR, LTR, and EXEC (When the puncher unit is •...
  • Page 101 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 51 – Booklet Finisher A1 with Tri Fold and Staple Finisher-AB2 Specifications Item Specifications Size 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (3 7/8" x 5 1/2" to 12 5/8" x 18" (98.0 mm x 139.7 mm to 320.0 mm x 457.2 mm))
  • Page 102 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 51 – Booklet Finisher A1 with Tri Fold and Staple Finisher-AB2 Specifications Continued Item Specifications Lower Tray (Tray B) Staple (Corner/Double): LTR: 200 sets • 11" x 17": 100 sets •...
  • Page 103 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 51 – Booklet Finisher A1 with Tri Fold and Staple Finisher-AB2 Specifications Continued Item Specifications Corner and Double Staple (Uncoated): LTR, EXEC 50 sheets (up to 24 lb bond (90 g/m2)) •...
  • Page 104 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 52 – Inner 2Way Tray-M1 Specifications Item Specifications Size 12 5/8" x 17 3/4", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (3 7/8" x 5 1/2" to 12 5/8" x 18" (98.0 mm x 139.7 mm to 320.0 mm x 457.2 mm))
  • Page 105 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 54 – Copy Card Reader-F1 Specifications Item Specifications Available Cards Magnetic Card Readout Method Magnetic readout Magnetic Card Reading Insertion Direction Direction Store/Replay Replay Power Source From the main unit Dimensions 3 1/2"...
  • Page 106 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 56 – System Environment Item Specifications Windows 8.1 WSD Scan Windows 10 Windows • Internet Explorer 11 • Microsoft Edge System requirements for • Google Chrome the Remote UI Mac OS •...
  • Page 107 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 71 – System Environment Continued Item Specifications SMB server • Windows Server 2012 • Windows Server 2016 Windows servers allowed • Windows Server 2019 for accessing WebDAV server • Windows Server 2012: Internet Information Services 8.0 •...
  • Page 108 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 58 – Send Function (Pull Scan) Item Specifications Maximum Original Depends on copy specifications Scanning Size Color Mode Color/Black-and-White Auto Switch, Color, Black-and-White, Grayscale Resolution for Scan 75 dpi x 75 dpi to 600 dpi x 600 dpi (in 1 dpi increments) Windows 8.1/Windows 10/Windows Server 2012/Windows Server 2012...
  • Page 109 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 60 – Network Environment Wired LAN Specifications Item Specifications Network Interface 10Base-T/100Base-TX/1000Base-T (RJ-45) TCP/IP • Frame type: Ethernet II Protocol Supported • Print applications: LPD/Raw/IPP/IPPS/FTP/WSD/Mopria/AirPrint/Windows 10 Mobile Print/Universal Print Table 61 – Network Environment Wireless LAN Specifications...
  • Page 110 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 62 – Printer Settings Item Specifications Type Internal Print Size Depends on copy specifications Print Speed Depends on copy specifications UFR II: 600 dpi x 600 dpi, 1200 dpi x 1200 dpi...
  • Page 111 Canon imageRUNNER ADVANCE DX 6800 Series Service Guide Table 63 – Advanced Box Functions Item Specifications Standard: 16 GB Storage Capacity Maximum: 480 GB (optional) Maximum Path Length 256 characters Maximum Number of Files a Single Directory 1,000 (including folders)

  • Page 112: Canon Imagerunner Advance Dx 6870I/6860I Limited Warranty

    Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment that may be distributed with the Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.

  • Page 113: Canon Imagerunner Advance Dx 6855I Limited Warranty

    Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment that may be distributed with the Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.

  • Page 114: List Of Tables

    Table 39 – Registered Paper Types and Weight ..............77 Table 40 – imageRUNNER ADVANCE DX 6800 Series Specifications ......... 79 Table 41 – imageRUNNER ADVANCE DX 6870i Print/Copy Speeds ........82 Table 42 – imageRUNNER ADVANCE DX 6860i Print/Copy Speeds ........82 Table 43 –...

  • Page 115: List Of Figures

    Table 64 – Mail Box Functions ....................103 List of Figures Figure 1 – imageRUNNER ADVANCE DX 6870i Hardware Configuration Chart ....16 Figure 2 – imageRUNNER ADVANCE DX 6860i/6855i Hardware Configuration Chart ..16 Figure 3 – Power and Plug Requirements ................43 Figure 4 –...

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