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Solving Problems
To return the HP E3491A Pentium Probe to Hewlett-Packard
Returning the HP E3491A Pentium Probe to
Hewlett-Packard for Service
To return the HP E3491A Pentium Probe to
Hewlett-Packard
Follow the procedures in this chapter to make sure that the problem
1
is caused by a failure in the HP E3491A Pentium Probe or power
supply, not by configuration or communication problems.
Call your nearest HP sales office. Ask them for the address of the
2
nearest HP service center.
A list of HP sales offices is included at the back of this binder.
Package the HP E3491A Pentium Probe or the power supply and send
3
it to the HP service center.
If only the HP E3491A Pentium Probe is broken, keep the power supply and
cables . If only the power supply is broken, keep the HP E3491A Pentium
Probe and cables.
When the HP E3491A Pentium Probe or the power supply has been
4
replaced, it will be sent back to you.
The unit returned to you will have the same serial number as the unit you
sent to HP.
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