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Chapter 2 Service
Returning the Counter to Agilent Technologies for Service
Packing the Counter in the Original
Packaging Materials
To prevent shipping damage, it is best to repack the Counter in its original
packaging. In any correspondence, refer to the Counter by the model
number and the complete serial number.
1
Disconnect the power cord, probes, cables, or other accessories attached to
the instrument.
2
Make sure the folded corrugated spacer (which normally contains the
manuals) is in the box to ensure proper fitting.
3
Make sure one of the polystyrene blocks is in its proper position in the box.
4
Place the instrument, front panel end first, on the polystyrene block.
5
Place the other polystyrene block on top of the rear end of the instrument
to secure it.
6
Do not return the manuals with the instrument. Return an accessory only
when it is a part of the failure symptoms.
7
Seal the shipping container securely.
Packing the Counter in Commercially Available
Packaging Materials
If the original factory packaging materials are not available, use the
following procedure to pack the Counter in commercially available
shipping materials.
1
Wrap the instrument in heavy paper or plastic.
2
Place the instrument in a strong shipping container. Use a double-walled
carton made of at least 350 lb. test material.
3
Protect the control panel with cardboard.
2-4
Assembly Level Service Guide
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Troubleshooting
