HP Kayak xu700 User Manual page 71

Some Troubleshooting Tips:
• Restart your PC and see if the problem recurs.
• Run HP e-DiagTools. You can create a hardware profile of your PC
(Support Ticket) that can be faxed or mailed to support. Refer to page
65 for information on using e-DiagTools.
• Visit the HP support web site www.hp.com/go/kayaksupport to see
if you are experiencing a known problem.
• Update your PC's BIOS. The latest BIOS for your PC and instructions on
updating the BIOS are available from HP's support web site at:
www.hp.com/go/kayaksupport
• Record the details of the problem so that you can describe it accurately.
Refer to page 72 for advice on what information is required.
• Think of anything you may have done recently before you first
experienced the problem.
• If possible, have your system up and running and close by when you call.
• We recommend you contact your HP dealer, or contact HP support
outside of peak times (mid-morning and early evening). Refer to the HP
Quick User's Guide for more information.
You can learn more about HP service and support from the support web
site: www.hp.com/go/kayaksupport
3 Troubleshooting Your HP PC Workstation
Frequently Asked Questions
71