Troubleshooting - Kohler Veil Comfort Height Homeowner's Manual

Troubleshooting

This troubleshooting guide is for general aid only. A Kohler Co. Authorized Service Representative (ASR) or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale distributor, or
contact the Customer Care Center using the information located in the front of this manual.
Start Up
When electrical power is connected to the toilet, the toilet will automatically go through a start-up sequence. The
sequence includes wand movement, water line purge, and nightlight blinks. The toilet will go silent when the start-up
sequence is complete.
If the toilet does not function correctly upon completing the start-up sequence, or fails to start, contact the Customer Care
Center using the information located in the front of this manual.
Small Children
The automatic flush and cleansing features are activated by a sensor located inside the seat. Small children may not be tall
enough to be detected by the sensor.
Power Troubleshooting
Symptoms
1. The toilet has no power.
2. The toilet beeps when
electrical power is
connected or disconnected.
3. The toilet does not
respond.
4. The nightlight does not
turn ON in low light
conditions.
Flush Troubleshooting
Symptoms
1. The toilet does not flush.
Kohler Co.
Probable Cause
A. The power is not turned ON.
B. The power cord is unplugged
from the electrical outlet.
C. The Ground-Fault Circuit-
Interrupter (GFCI) or Residual
Current Device (RCD) is
tripped.
A. The toilet beeps during the
start-up sequence and when
powering down.
A. Electrical power to the toilet
was briefly interrupted.
A. The nightlight is not enabled.
B. The low light sensor lens is
dirty.
Probable Cause
A. The water supply to the toilet
is not turned ON.
B. The toilet is blocked.
C. The remote control is not
working.
Recommended Action
A. Press the power icon on the toilet control
panel.
B. Plug the power cord into a GFCI or RCD
electrical outlet.
C. Reset the GFCI or RCD.
A. Normal operation. No action needed.
A. Turn OFF the electrical power to the toilet and
wait until the power-down beeps stop. Then
restore the power to the toilet.
A. Enable the nightlight. Refer to the "Enable/
Disable Automatic Features" section.
B. Clean the light sensor lens on the side of the
toilet near the control panel.
Recommended Action
A. Turn ON the water supply.
B. Use a plunger to remove the blockage. For
extreme blockage, a snake may be used.
C. Refer to the "Remote Control Troubleshooting"
section.
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