Kohler Veil Comfort Height Homeowner's Manual page 16

Symptoms
2. The toilet does not flush
automatically.
3. The toilet flushes
unexpectedly.
4. The toilet bowl contains
little or no water.
Seat and Cover Troubleshooting
Symptoms
1. The seat cover does not
open automatically.
2. The seat cover opens
unexpectedly.
3. The seat is not heated.
Wash Troubleshooting
Symptoms
1. Low or no water flow from
the spray wand.
2. Water stops flowing from
the spray wand
unexpectedly.
1385274-5-D
Probable Cause
A. The automatic flush feature is
not enabled.
B. The user is not detected by the
sensor.
A. The automatic flush feature is
enabled.
A. The water has evaporated
during an extended period
between uses.
Probable Cause
A. The cover open/close feature is
not enabled.
B. The motion sensor is set at far
distance.
A. The motion sensor is set at
short distance.
A. The toilet is in Energy Save
mode.
B. The heated seat feature is not
enabled.
C. The temperature setting is too
low.
Probable Cause
A. The water supply to the toilet
is not turned ON.
B. The water supply hose to the
toilet is kinked or looped too
tight.
C. The sensor does not detect the
user.
D. The filters are blocked or
damaged.
A. Front or rear wash
automatically stops after
several minutes.
Recommended Action
A. Activate automatic flush. Refer to the "Enable/
Disable Automatic Features" section.
B. Children may be too small to be detected by
the sensor. Flush the toilet using the remote
control.
A. When automatic flush is enabled, the toilet will
flush shortly after use. To disable automatic
flush, refer to the "Enable/Disable Automatic
Features" section.
A. Flush the toilet to refill the bowl.
Recommended Action
A. Activate the cover open/close feature. Refer to
the "Enable/Disable Automatic Features"
section.
B. Adjust the cover open/close sensor distance
using the remote control.
A. Adjust the cover open/close sensor distance
using the remote control.
A. The seat will heat when used. Refer to the
"Enable/Disable Automatic Features" section.
B. Activate the heated seat. Refer to the "Enable/
Disable Automatic Features" section.
C. Adjust the heated seat temperature using the
remote control.
Recommended Action
A. Turn ON the water supply to the seat.
B. Remove the kink in the hose or make a wider
loop.
C. Small children may not be detected. Adjust the
sitting position. The sensor may have difficulty
with fabric or other objects. The sensor is
designed to sense skin.
D. Service the filters. Refer to the "Servicing the
Filters" section.
A. Press the "Front" or "Rear" icon to restart
washing.
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