Table of Contents
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5 Removal and replacement procedures for authorized service provider parts...................................................................28
Component replacement procedures..............................................................................................................................28
Preparation for disassembly ...................................................................................................................................28
Bottom cover ...........................................................................................................................................................28
Battery .....................................................................................................................................................................29
WLAN module ..........................................................................................................................................................30
Solid-state drive ......................................................................................................................................................32
RTC battery ..............................................................................................................................................................33
USB/audio board......................................................................................................................................................34
Speaker ....................................................................................................................................................................35
Touchpad .................................................................................................................................................................36
Heat sink ..................................................................................................................................................................37
Power connector cable ............................................................................................................................................39
System board...........................................................................................................................................................40
Display assembly.....................................................................................................................................................42
Top cover with keyboard..........................................................................................................................................49
6 Computer Setup (BIOS), TPM, and HP Sure Start.................................................................................................................51
Using Computer Setup.....................................................................................................................................................51
Navigating and selecting in Computer Setup .........................................................................................................51
Restoring factory settings in Computer Setup .......................................................................................................51
Updating the BIOS....................................................................................................................................................52
Determining the BIOS version .........................................................................................................................52
Preparing for a BIOS update ............................................................................................................................52
Downloading a BIOS update ....................................................................................................................53
Installing a BIOS update ..........................................................................................................................53
Changing the boot order using the f9 prompt .......................................................................................................53
TPM BIOS settings (select products only) .......................................................................................................................54
Using HP Sure Start (select products only) .....................................................................................................................54
7 Backing up, restoring, and recovering .................................................................................................................................55
Backing up information and creating recovery media ....................................................................................................55
Using Windows tools for backing up .......................................................................................................................55
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................55
Restoring and recovering your system ...........................................................................................................................55
Creating a system restore .......................................................................................................................................56
Restoring and recovery methods ............................................................................................................................56
Recovering using HP Recovery media .....................................................................................................................56
Changing the computer boot order .........................................................................................................................57
Using HP Sure Recover (select products only) ........................................................................................................57
8 Using HP PC Hardware Diagnostics .....................................................................................................................................58
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................58
Using an HP PC Hardware Diagnostics Windows hardware failure ID code............................................................58
Accessing HP PC Hardware Diagnostics Windows...................................................................................................58
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)...........58
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................59
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....................59
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