HP Pavilion g6-2200 Maintenance And Service Manual
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HP Pavilion g6-2200 Maintenance And Service Manual

Hp pavilion g6 notebook pc maintenance and service guide
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HP Pavilion g6 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion g6-2200

  • Page 1 HP Pavilion g6 Notebook PC Maintenance and Service Guide...
  • Page 2 © Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................6 Right side ..........................6 Left side ..........................8 Display ..........................10 Top ............................11 TouchPad ....................... 11 Lights ........................12 Buttons and speakers ....................13 Keys - Windows systems ..................15 Keys - Ubuntu Linux systems ..................
  • Page 6 Service door ......................41 Optical drive ......................42 Hard drive ......................44 Memory module ...................... 46 WLAN module ......................49 Keyboard ....................... 51 Top cover ....................... 56 Speakers ........................ 60 Power button board ....................61 TouchPad button board .................... 63 TouchPad LED board ....................
  • Page 7 7 Specifications ......................... 93 Computer specifications ......................93 39.6-cm (15.6-in) display specifications ..................95 Hard drive specifications ......................96 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ......... 97 Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications ......98 8 Backing up, restoring, and recovering (Windows 8) ............
  • Page 8 viii ENWW...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion g6 Notebook PC Processors AMD® A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4 MB L2 cache, DDR3, quad core, 35W) AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4 MB L2 cache, DDR3, quad core, 35W) AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1 MB L2 cache, DDR3, dual core, 35W) AMD A4-4300M processor (3.0 GHz/2.5 GHz, 1600 MHz/1 MB L2 cache, DDR3,...
  • Page 10 Category Description Dual graphics: ● AMD Radeon HD 7660G+HD 7670M Dual Graphics for computer models equipped with an AMD A10-4600M APU and AMD Radeon HD 7670M graphics card ● AMD Radeon HD 7640G+HD 7670M Dual Graphics for computer models equipped with an AMD A8-4500M APU and AMD Radeon HD 7670M graphics card ●...
  • Page 11 Category Description Optical drive Fixed Customer-accessible SATA 12.7 mm tray load Supports Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive Supports DVD±RW Super Multi Double-Layer Combo Drive Supports zero-power optical drive Webcam HP TrueVision HD (1280x720 by 24 frames per second), fixed angle (no tilt), with activity light and single digital microphone Audio High-definition audio supports:...
  • Page 12 Category Description Ports ● Audio-in (digital microphone) ● Audio-out (stereo headphone) ● RJ-45 (Ethernet, includes link and activity lights) ● USB 3.0 ports (two on left side) ● USB 2.0 port (right side) ● VGA (Dsub 15 pin) supporting: ◦ 1920x1200 external resolution @ 60 Hz ◦...
  • Page 13 Category Description Operating system Preinstalled: ● Windows 8® Professional (64 bit) ● Windows 8 Standard (64 bit) ● Ubuntu Linux ● FreeDOS 1.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory modules (2) ●...

  • Page 14: External Component Identification

    External component identification Right side Component Description Optical drive (select models only) Reads and writes to an optical disc. Optical drive light ● Green or Amber: The optical drive is being accessed. ● Off: The optical drive is idle. Optical drive eject button Releases the disc tray.
  • Page 15 Component Description Power connector Connects an AC adapter. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Right side ENWW...

  • Page 16: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 17 Component Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

  • Page 18: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphone (1) Records sound. HP TrueVision HD Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, from the Start screen type c, and then select CyberLink YouCam from the list of apps.

  • Page 19: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 20: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 21: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend.
  • Page 22 Component Description To learn more about your power settings: In Windows 8: ● From the Start screen, type power options. Click Settings, and then select Power Options from the options displayed. In Ubuntu Linux: ● Click the System menu icon at the far right of the top panel, and then click System Settings >...

  • Page 23: Keys - Windows Systems

    Keys - Windows systems Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows 8 logo key Displays the Windows Start menu. Action keys Execute frequently used system functions. Windows 8 applications key Displays the App bar.

  • Page 24: Keys - Ubuntu Linux Systems

    Keys - Ubuntu Linux systems Component Description Displays system information when pressed in combination with the key. Operating system logo key Displays the Operating system menu. Action keys Execute frequently used system functions. Operating system applications key Displays a shortcut menu for items beneath the cursor. Integrated numeric keypad Set at the factory to function like an external numeric keypad.

  • Page 25: Bottom

    Bottom Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description Product name The name affixed to the front of the computer. Serial number (s/n) An alphanumeric identifier that is unique to each product.

  • Page 27: Computer Major Components

    Computer major components ENWW Computer major components...
  • Page 28 Item Description Spare part number 39.6 cm (15.6 in) High Definition (HD), LED, BrightView (1366×768) display assembly NOTE: For more display assembly internal component spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): Keyboards for Windows 8 with black finish: ●...
  • Page 29 Item Description Spare part number ● For use in Northwest Africa 699497-FP1 Keyboards for Windows 8 with white finish: ● For use in the United States 699498-001 ● For use in the United Kingdom 699498-031 ● For use in Germany 699498-041 ●...
  • Page 30 Item Description Spare part number Power button board (includes cable) 683549-001 TouchPad LED board (includes cable) 684061-001 TouchPad button board (includes cable) 683548-001 Speaker assembly (includes cable) 681821-001 System board (includes replacement thermal material): ● For use only with computer models equipped with UMA video memory, Windows 8 683029-601 Professional, and a supported AMD A10, A8, A6, or A4 processor ●...
  • Page 31 Item Description Spare part number Platform Controller Hub (PCH) heat sink 683843-001 (10) Processor (includes replacement thermal material): ● AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4 MB L2 cache, 683046-001 DDR3, quad core, 35W) ● AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4 MB L2 cache, DDR3, 683048-001 quad core, 35W) ●...
  • Page 32 Item Description Spare part number ● Hard Drive Hardware Kit (not illustrated, includes hard drive cable, hard drive 682745-001 bumpers, and hard drive bracket and screws) (19) Memory modules (1066 MHz, DDR3): ● 4 GB PC3 12800 1600 MHz shared 641369-001 ●...

  • Page 33: Display Assembly Subcomponents

    Display assembly subcomponents Item Description Spare part number Display bezel 681806-001 Webcam/microphone module HD 703461-001 Display hinge kit (includes left and right display hinges and brackets) 681812-001 39.6 cm (15.6 in) high-definition, BrightView LED display panel 681817-001 Wireless antenna (includes wireless antenna transceivers and cable) 681813-001 Display cable (included in the Display Cable Kit) 681808-001...

  • Page 34: Mass Storage Devices

    Mass storage devices Item Description Spare part number Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) ● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 681814-001 ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 681815-001 ● Optical drive cable 682742-001 Hard drive Supports the following 9.50 mm, 6.35 cm (2.50 in) SATA hard drives:...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Description Spare part number HP Smart AC adapter: ● 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 ● 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 ● 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 ● 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693710-001 Power cord, AC, 3 wire, black, 1.83 m: ●...

  • Page 36: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 490371-001 Power cord, AC, 3 wire, black, 1.83 m for use in North America 490371-011 Power cord, AC, 3 wire, black, 1.83 m for use in Australia 490371-021 Power cord, AC, 3 wire, black, 1.83 m for use in Europe 490371-031 Power cord, AC, 3 wire, black, 1.83 m for use in the United Kingdom and Singapore 490371-081...
  • Page 37 Spare part Description number 681802-001 Display back cover for use in Ruby red computer models 681803-001 Display back cover for use in Winter blue computer models 681804-001 Display back cover for use in Sparkling black computer models 681806-001 Display Bezel 681808-001 Display cable 681811-001...
  • Page 38 Spare part Description number 683030-001 System board for use only with computer models equipped with a graphics subsystem with 1 GB dedicated switchable discrete video memory, FreeDOS 1.0, and a supported AMD A10, A8, A6, or A4 processor (includes replacement thermal material) 683030-501 System board for use only with computer models equipped with a graphics subsystem with 1 GB of dedicated switchable discrete video memory, Windows 8 Standard , and a supported AMD A10, A8,...
  • Page 39 Spare part Description number 697230-501 System board for use only with computer models equipped with AMD E2-1800 processor and Windows 8 Standard (includes replacement thermal material) 697230-601 System board for use only with computer models equipped with AMD E2-1800 processor and Windows 8 Professional (includes replacement thermal material) 697248-001 Heat sink for use only with computer models equipped with UMA video memory...
  • Page 40 Spare part Description number 699498-041 Windows 8 keyboard for use in Germany, white (includes cable) 699498-051 Windows 8 keyboard for use in France, white (includes cable) 699498-061 Windows 8 keyboard for use in Italy, white (includes cable) 699498-071 Windows 8 keyboard for use in Spain, white (includes cable) 699498-131 Windows 8 keyboard for use in Portugal, white (includes cable) 699498-141...

  • Page 41: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V...

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 45: Component Replacement Procedures

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 46: Service Label

    Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. Item Description Function Product name The name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 47: Computer Feet

    Computer feet Description Spare part number Rubber feet kit 680563-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures ENWW...

  • Page 48: Battery

    Battery Description Spare part number 6 cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6 cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Service Door

    Service door Description Spare part number Plastics kit (contains the service door) 681816-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 681814-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 681815-001 Optical drive cable kit 682742-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 51 Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer. Remove the 2 PM 2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive. Component replacement procedures ENWW...

  • Page 52: Hard Drive

    Insert a straightened paper clip (1) into the release access opening in the bezel. Press the release tab (2) and remove the bezel from the tab side (3). Remove the bezel (4) from the optical drive. Reverse this procedure to reassemble and install the optical drive. Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or...
  • Page 53 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 54: Memory Module

    Remove the 4 PM 3.0 x 3.5 screws (4), and then remove the bracket (5) from the hard drive. Replacing the hard drive Reverse this procedure to reassemble and install the hard drive. Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
  • Page 55 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 40). Remove the service door (see Service door on page 41).
  • Page 56 Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. Chapter 4 Removal and replacement procedures ENWW...

  • Page 57: Wlan Module

    WLAN module Description Spare part number Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only) 675794-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter (select models only) 691415-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 58 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 59: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard Keyboards for Windows 8 with black finish: ● For use in the United States 699497-001 ● For use in the United Kingdom 699497-031 ● For use in Germany 699497-041 ●...
  • Page 60 Description Spare part number ● For use in Northwest Africa 699497-FP1 Keyboards for Windows 8 with white finish: ● For use in the United States 699498-001 ● For use in the United Kingdom 699498-031 ● For use in Germany 699498-041 ●...
  • Page 61 Remove the battery (see Battery on page 40). Remove the service door (see Service door on page 41). Remove the hard drive (see Hard drive on page 44). Remove the keyboard: Remove the PM 2.5 × 6.5 screw that secures the keyboard to the computer. Rest the computer on its left side.
  • Page 62 Using a thin, non-conductive tool, press on the back of the keyboard through the release access hole until the keyboard disengages from the computer. NOTE: The keyboard icon indicates the location of the keyboard release access hole. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest.
  • Page 63 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures ENWW...

  • Page 64: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Bright purple 681822-001 Ruby red 681823-001 Winter blue 681824-001 Sparkling black 681825-001 Linen white 685583-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Remove the top cover: Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable Remove the following screws under the keyboard: (1) Five PM 2.5 x 4.0 (2) One PM 2.5 x 6.5 NOTE: This screw (2) also secures the speaker underneath the top cover.
  • Page 66 Turn the computer upside down, with the front toward you. Remove the following ten PM 2.5 x 6.5 screws that secure the top cover to the computer. Turn the computer right-side up, with the front toward you. Open the computer. Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure.
  • Page 67 Reverse this procedure to install the top cover. Component replacement procedures ENWW...

  • Page 68: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 681821-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Power Button Board

    Lift the speakers from the top cover (4). Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board 683549–001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Remove the power button board: Turn the top cover upside down, with the front toward you. NOTE: The power button board is secured by a screw that was previously removed when releasing the speaker. Release the tape securing the power button board cable and remove the power button board and cable.

  • Page 71: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 683548-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Touchpad Led Board

    Lift the TouchPad button board (4) slightly to perform the next step. Carefully invert the TouchPad button board (1). Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. Lift the TouchPad button board away from the top cover (3).
  • Page 73 Before removing the TouchPad LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 74: Display Assembly

    Display assembly Description Spare part number Display back cover: ● Bright purple 681801-001 ● Ruby red 681802-001 ● Winter blue 681803-001 ● Sparkling black 681804-001 ● Linen white 685582-001 Bezel 681806-001 Webcam/microphone module HD 703461-001 Hinge covers 681811-001 Display panel 681817-001 Display hinges.
  • Page 75 Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 76 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the plastic screw covers (1) and the two PM 2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 77 If it is necessary to replace the webcam/microphone module: Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) Disconnect the webcam/microphone cable (2) from the webcam/microphone module. Remove the webcam/microphone module.
  • Page 78 The hinge covers are held in place by two of the same screws as the display hinges. Using a small tool to pry, remove the hinge covers. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel.
  • Page 79 If it is necessary to replace the display hinges: Remove the four PM 2.0 × 3.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). The display hinges include the display hinges and brackets If it is necessary to replace the display panel cable: Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure.

  • Page 80: Usb Board

    If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) built into the display enclosure. Release the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Remove the wireless antenna cables and transceivers.

  • Page 81: Power Connector

    Remove the keyboard (see Keyboard on page 51). Remove the top cover (see Top cover on page 56). Remove the USB board: If not released already, release the ZIF connector (1) to which the USB board cable is connected, and then disconnect the USB board cable from the system board. Pry the clip (2) that secures the USB board to the base enclosure.

  • Page 82: System Board

    Remove the optical drive (see Optical drive on page 42). Remove the hard drive (see Hard drive on page 44). Remove the keyboard (see Keyboard on page 51). Remove the top cover (see Top cover on page 56). Remove the power connector: Disconnect the power connector cable (1) from the system board.
  • Page 83 Description Spare part number For use only with computer models equipped with 2 GB of dedicated switchable discrete video 683031-601 memory. Windows 8 Professional, and a supported AMD A10, A8, A6, or A4 processor For use only with computer models equipped with 2 GB of dedicated switchable discrete video 683031-501 memory.
  • Page 84 ● PCH heat sink (see PCH heat sink on page ● Processor (see Processor on page Remove the system board: Disconnect the following cables from the system board: (1) Display panel cable (2) Optical drive cable (3) USB board cable (4) Power connector cable Remove the PM 2.5 ×...

  • Page 85: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 86 Remove the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided tape.) Reverse this procedure to install the RTC battery. Chapter 4 Removal and replacement procedures ENWW...

  • Page 87: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number 680551-001 Heat sink for use only with computer models equipped with UMA video memory 683027-001 Heat sink for use only with computer models equipped with Discrete video memory 683028-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of...
  • Page 88 Remove the fan and heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 89 If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. Remove the two PM 1.5 × 2.5 screws (1) that secure the fan to the heat sink and remove the two clips that secure the fan to the heat sink.

  • Page 90: Pch Heat Sink

    PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 91: Processor

    Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.

  • Page 92: Optical Drive Cable

    Before removing the processor, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 93 Before removing the optical drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 94: Using Setup Utility (Bios) And System Diagnostics (Windows 8)

    Using Setup Utility (BIOS) and System Diagnostics (Windows 8) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 95: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 96: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 97: Using Setup Utility (Bios) And System Diagnostics (Ubuntu Linux)

    Using Setup Utility (BIOS) and System Diagnostics (Ubuntu Linux) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 98: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

  • Page 99: Downloading A Bios Update

    BIOS version information (also known as ROM date and System BIOS) can be displayed by using Setup Utility. Start Setup Utility. If the system information is not displayed, use the arrow keys to select the Main menu. BIOS and other system information is displayed. To exit Setup Utility, use the arrow keys to select Exit >...

  • Page 100: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.

  • Page 101: Specifications

    Specifications Computer specifications Dimensions 24.5 cm (9.6 in) Depth Width 37.4 cm (14.7 in) 3.1 to 3.6 cm (1.2 to 1.4 in) Height (front to rear) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A –...

  • Page 102: Chapter 7 Specifications

    Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/ min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Chapter 7 Specifications ENWW...

  • Page 103: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Dimensions 21.0 cm (8.27 in) Height Width 35.9 cm (14.1 in) 39.6 cm (15.6) Diagonal Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 cd/m² (nits) (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 ×...

  • Page 104: Hard Drive Specifications

    Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max...

  • Page 105: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time...

  • Page 106: Blu-Ray Disc Rom And Dvd±R/Rw Supermulti Double-Layer Drive Specifications

    Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write...

  • Page 107: Backing Up, Restoring, And Recovering (Windows 8)

    Backing up, restoring, and recovering (Windows 8) Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 108: Creating Hp Recovery Media

    libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.

  • Page 109: Restore And Recovery

    Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created.

  • Page 110: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 111: Recovering Using Hp Recovery Manager

    Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options: ●...

  • Page 112: Using Hp Recovery Media To Recover

    To start HP Recovery Manager from the HP Recovery partition: Press while the computer boots. – or – Press and hold as you press the power button. Select Troubleshoot from the boot options menu. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system.
  • Page 113 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery ENWW...

  • Page 114: Backing Up, Restoring, And Recovering (Ubuntu Linux)

    Backing up, restoring, and recovering (Ubuntu Linux) Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 115: Performing Recovery Using The Restore Dvd

    on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.
  • Page 116 NOTE: Before you back up your information, be sure you have designated a location to save the backup files. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup icon. Select Folders from the panel on the left side of the window, and beneath Folders to back up, select the folders to back up.

  • Page 117: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 118: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 119 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 120: 11 Recycling

    11 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 121: Index

    Index buttons display cable, spare part number AC adapter left TouchPad 11 spare part numbers 27 power 13 display enclosure, illustrated 25 AC adapter light, identifying 6 right TouchPad 11 Display hinge cover, spare part AC adapter, spare part numbers TouchPad on/off 11 number 25 Display Hinge Kit, spare part...
  • Page 122 feet internal microphone, identifying minimized image locations 39 creating 103 spare part number 39 minimized image recovery 103 fn key, identifying 15, 16 model name 1 jack mute light, identifying 12 audio-in (microphone) 8 graphics, product description 1 audio-out (headphone) 9 grounding guidelines 34 jacks network jack, identifying 8...
  • Page 123 power connector, identifying 7 recovery media selecting 89 power cord creating 100 starting 89 requirements for all countries creating using HP Recovery slots Manager 100 Digital Media 9 requirements for specific recovery partition 103 speaker assembly countries and regions 110 removing 104 spare part number 22 set requirements 109...
  • Page 124 TouchPad on/off button 11 TouchPad reader light 12 TouchPad zone, identifying 11 transporting guidelines 36 USB 3.0 ports identifying 8 USB board removal 72 spare part number 23 vents, identifying 8, 17 webcam light, identifying 10 webcam module, spare part number 25 webcam, identifying 10 webcam/microphone module...

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