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HP Pavilion G4-1010 Maintenance And Service Manual

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Summary of Contents for HP Pavilion G4-1010

  • Page 1 HP G4 Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 7 Display ... 7 Top ... 8 Button ... 8 Keys ... 9 Lights ... 10 TouchPad ... 11 Left side ... 12 Front ... 13 Right side ... 14 Bottom components ...
  • Page 6 Component replacement procedures ... 40 Service tag ... 40 Computer feet ... 41 Battery ... 42 Optical drive ... 43 Hard drive ... 45 Memory module ... 47 WLAN module ... 48 Keyboard ... 50 Top cover ... 53 Power button board ... 57 TouchPad button board ...
  • Page 7 14.0-inch, display specifications ... 95 Hard drive specifications ... 96 Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive specifications ... 97 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ... 98 7 Backup and recovery ... 99 Restore ...
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP G4 Notebook PC Processors AMD Athlon II P360 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W) AMD Athlon II P340 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W) AMD Phenom II N970 2.20-GHz processor (2.0-MB...
  • Page 10 Category Description Intel i5-480M 2.66-GHz (SC turbo up to 2.93-GHz) processor (3-MB L3 cache, dual core, 35 W) Intel i5-2540M 2.60-GHz (SC turbo up to 3.30-GHz) processor (3-MB L3 cache, dual core, 35 W) Intel i5-2520M 2.50-GHz (SC turbo up to 3.20-GHz) processor (3-MB L3 cache, dual core, 35 W) Intel i5-2410M 2.30-GHz (SC turbo up to 2.90-GHz) processor (3-MB L3 cache, dual core, 35 W)
  • Page 11 Category Description Memory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8192 GB of system RAM DDR3/1333-MHz Supports the following configurations: ● 8192-MB total system memory (4096×2; not supported with Windows® 7 32-bit operating system) ● 6144-MB total system memory (4096×1 + 2048×1) ●...
  • Page 12 Support for the following WLAN formats: ● ● ● ● ● ● External media HP Multi-Format Digital Media Reader supports the card following digital card formats: ● ● ● ● Chapter 1 Product description Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter...
  • Page 13 Category Description ● Ports 3-pin AC power ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting up to 1080p, 1920×1200 @ 60Hz and 1920×1200 @ 60Hz in DVI mode ● RJ-45 (Ethernet, includes link and activity lights) ●...
  • Page 14 Category Description Operating Preinstalled: system ● ● ● ● ● ● ● ● ● ● Serviceability End-user replaceable parts: ● ● ● ● ● ● Chapter 1 Product description Windows 7 Home Basic 64-bit Windows 7 Home Premium 64-bit Windows 7 Starter (32-bit; only with 500 GB and smaller hard drives, 2 GB and less of system memory, Intel Pentium P6200 processor, AMD V- series or Athlon II processor, cannot support...

  • Page 15: External Component Identification

    External component identification Display Item Component WLAN antennas (2)* Webcam light Webcam Internal microphone *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

  • Page 16: Top

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide.

  • Page 17: Keys

    Keys Item Component Windows logo key Windows applications key Action keys Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer. Execute frequently used system functions.

  • Page 18: Lights

    Lights Item Component TouchPad light Caps lock light Power light Wireless light Chapter 2 External component identification Description ● Off: The TouchPad is on. ● Amber: The TouchPad is off. ● White: Caps lock is on. ● Off: Caps lock is off. ●...

  • Page 19: Touchpad

    TouchPad Item Component TouchPad light TouchPad on/off button Left TouchPad button TouchPad zone Right TouchPad button Description ● Off: The TouchPad is on. ● Amber: The TouchPad is off. Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off.

  • Page 20: Left Side

    Left side Item Component External monitor port Vents (2) RJ-45 (network) jack HDMI port USB ports (2) Audio-in (microphone) jack Audio-out (headphone) jack Drive light Chapter 2 External component identification Description Connects an external VGA monitor or projector. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 21: Front

    Item Component Power light (10) Digital Media Slot Front Component Speakers (2) Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Supports the following digital card formats: ●...

  • Page 22: Right Side

    Right side Item Component Optical drive Optical drive light USB port AC adapter light Power connector Security cable slot Chapter 2 External component identification Description Reads and writes to an optical disc. ● Green: The optical drive is being accessed. ●...

  • Page 23: Bottom Components

    Bottom components Item Component Battery bay Battery release latch Vents (5) Hard drive bay *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog...

  • Page 25: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Serial number (s/n) Part number/Product number (p/n) Model description Warranty period Function This is an alphanumeric identifier that is unique to each product.

  • Page 26: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 27 Item Component 14.0-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) In butter gold finish In charcoal gray finish In luminous rose finish In ocean drive finish In Pacific blue finish In pearl pink finish In pewter finish In Sonoma red finish...
  • Page 28 Item Component In charcoal gray finish In luminous rose finish In ocean drive finish In Pacific blue finish In pearl pink finish In pewter finish In Sonoma red finish In sweet purple finish Power button board (includes cable) TouchPad button board (includes cable) TouchPad LED board (includes cable) Cable Kit, includes: (7a)
  • Page 29 Item Component For use only with computer models equipped with an HM55 chipset and a graphics subsystem with 512-MB of discrete video memory For use only with computer models equipped with an HM65 chipset and a graphics subsystem with UMA video memory For use only with computer models equipped with an HM55 chipset and a graphics subsystem with UMA video memory (12)
  • Page 30 Item Component Intel i5-2410M 2.30-GHz (SC turbo up to 2.90-GHz) processor (3-MB L3 cache, dual core, 35 W) Intel i3-390M 2.66-GHz processor (3-MB L3 cache, dual core, 35 W) Intel i3-380M 2.53-GHz processor (3-MB L3 cache, dual core, 35 W) Intel i3-2310M 2.10-GHz processor (3-MB L3 cache, dual core, 35 W) Intel Pentium P6300 2.26-GHz processor (3-MB L3 cache, dual core, 35 W) Intel Pentium P6200 2.13-GHz processor (3-MB L3 cache, dual core, 35 W)
  • Page 31 Item Component 500-GB, 7200-rpm 320-GB, 7200-rpm 320-GB, 5400-rpm 250-GB, 7200-rpm Hard Drive Hardware Kit (not illustrated, includes isolators and Mylar shield) (21) Memory modules (2, DDR3, 10600, 1333-MHz) 4 GB 2 GB 1 GB (22) WLAN module: For use on all computer models: Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter (Bluetooth 3.0+HS ready)

  • Page 32: Cable Kit

    Cable Kit Item Component Cable Kit, includes: TouchPad cable Optical drive cable Hard drive cable Chapter 3 Illustrated parts catalog Spare part number 639442-001...

  • Page 33: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Display hinge covers (2) Display bezel Webcam/microphone module 14.0-in, HD, LED, BrightView display panel Display Hinge Kit (includes left and right display hinges and brackets) Display Cable Kit (includes display panel cable and webcam/microphone module cable) Antenna Kit (includes left and right wireless antenna cables and transceivers) Display enclosure: In butter gold finish...

  • Page 34: Mass Storage Devices

    Item Component In ocean drive finish In Pacific blue finish In pearl pink finish In pewter finish In Sonoma red finish In sweet purple finish Display Screw Kit (not illustrated) Mass storage devices Item Component Hard drive (2.5-in, SATA, does not include hard drive cable, isolators, or Mylar shield): 750-GB, 5400-rpm 640-GB, 5400-rpm Chapter 3 Illustrated parts catalog...
  • Page 35 Item Component 500-GB, 7200-rpm 320-GB, 7200-rpm 320-GB, 5400-rpm 250-GB, 7200-rpm Hard Drive Hardware Kit, includes: Hard drive isolators (2) Mylar shield Optical drive (includes bezel and bracket): Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe Spare part number 644685-001 645089-001...

  • Page 36: Miscellaneous Parts

    65-W RC V HP Smart AC adapter for use only with computer models equipped with an AMD processor 90-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor 65-W RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor Power cord (3-pin, black, 1.83-m):...

  • Page 37: Sequential Part Number Listing

    AMD processor 90-W PFC RC V HP Smart AC adapter for use with all computer models 90-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor 65-W RC V EM HP Smart AC adapter for use only with computer models equipped...
  • Page 38 Spare part number 616333-001 616343-001 616345-001 621565-001 621569-001 625823-001 625831-001 630703-001 630705-001 631252-001 631253-001 631255-001 634687-001 634688-001 634689-001 634691-001 634692-001 634693-001 635494-001 635495-001 635496-001 Chapter 3 Illustrated parts catalog Description AMD V140 2.30-GHz processor (512-KB L2 cache, 1066-MHz 3.2-GT/sec, single core, 25 W; includes replacement thermal material) AMD Athlon II P340 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/ sec, dual core, 25W;...
  • Page 39 Spare part number Description 635500-001 Intel Pentium P6300 2.26-GHz processor (3-MB L3 cache, dual core, 35W; includes replacement thermal material) 636370-001 System board for use only with computer models equipped with an Intel processor, HM55 chipset, and a graphics subsystem with UMA video memory (includes replacement thermal material) 636371-001 System board for use only with computer models equipped with an Intel processor, HM55 chipset, and a graphics subsystem with 512-MB of discrete video memory...
  • Page 40 Spare part number 638039-001 638854-001 638855-001 638856-001 639438-001 639439-001 639440-001 639441-001 639442-001 639443-001 639444-001 639445-001 639446-001 639447-001 639448-001 639449-001 639450-001 639451-001 639452-001 639453-001 639454-001 639455-001 639456-001 639457-001 639458-001 639459-001 Chapter 3 Illustrated parts catalog Description Intel i5-2410M 2.30-GHz (SC turbo up to 2.90-GHz) processor (3-MB L3 cache, dual core, 35W;...
  • Page 41 Spare part number Description 639460-001 Fan (includes replacement thermal material) 639462-001 Heat sink for use only with computer models equipped with an AMD processor and a graphics subsystem with discrete video memory (includes replacement thermal material) 639463-001 Heat sink for use only with computer models equipped with an AMD processor and a graphics subsystem with UMA video memory (includes replacement thermal material) 639736-001 1-GB memory module (DDR3, 10600, 1333-MHz)
  • Page 42 Spare part number 641344-001 641345-001 641346-001 641347-001 641348-001 641349-001 641350-001 641351-001 644351-001 644685-001 645086-001 645089-001 645091-001 645893-001 645893-121 645893-161 645893-201 645893-281 645893-291 645893-AB1 645893-AD1 Chapter 3 Illustrated parts catalog Description Top cover in Sonoma red finish (includes TouchPad) Top cover in luminous rose finish (includes TouchPad) Top cover in charcoal gray finish (includes TouchPad) Top cover in pewter finish (includes TouchPad) Top cover in Pacific blue finish (includes TouchPad)

  • Page 43: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 44: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 46: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 47 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 48: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 51 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 49: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 639455-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures...

  • Page 50: Battery

    Battery Description 6-cell, 55-Whr, 2.55-Ah Li-ion battery 6-cell, 47-Whr, 2.20-Ah Li-ion battery Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 51: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 52 Remove the Phillips PM2.5×6.0 screw that secures the optical drive to the computer. Insert a thin tool, such as an unbent paper clip (1), into the optical drive release hole. (The optical drive tray releases.) Use the optical drive tray to remove the optical drive (2) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you.

  • Page 53: Hard Drive

    Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive isolators, or Mylar shield. The hard drive isolators and Mylar shield are included in the Hard Drive Hardware Kit, spare part number 639444-001.
  • Page 54 Lift the front edge of the hard drive (2) until it rests at an angle. Remove the hard drive. If it is necessary to replace the hard drive cable (1) or the hard drive isolators (2) from the hard drive, remove and replace the components. The hard drive cable is included in the Cable Kit, spare part 639442-001.

  • Page 55: Memory Module

    Memory module Description 4-GB (PC3, 10600, 1333-MHz) 2-GB (PC3, 10600, 1333-MHz) 1-GB (PC3, 10600, 1333-MHz) Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Wlan Module

    WLAN module Description For use on all computer models: Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter (Bluetooth 3.0+HS ready) Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter (Bluetooth 3.0+HS ready) Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter for use only on computer models equipped with an AMD processor Intel Centrino Wireless-N 1000 for use only on computer models equipped with an Intel processor...
  • Page 57 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 58: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Keyboard with black finish for use in Brazil [645893–silver] Keyboard with black finish for use in Canada Keyboard with black finish for use in Japan* Keyboard with black finish for use in Latin America Keyboard with black finish for use in South Korea* Keyboard with black finish for use in Taiwan* Keyboard with black finish for use in Thailand*...
  • Page 59 Remove the keyboard: Remove the Phillips PM2.5×6.0 screw that secures the keyboard to the computer. Rest the computer on its left side. Open the computer. Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 60 Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board.

  • Page 61: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description In butter gold finish In charcoal gray finish In luminous rose finish In ocean drive finish In Pacific blue finish In pearl pink finish In pewter finish In Sonoma red finish In sweet purple finish Before removing the top cover, follow these steps:...
  • Page 62 Remove the nine Phillips PM2.5×7.0 screws that secure the top cover to the computer. Remove the following screws: (1) Two Phillips PM 2.5×4.0 screws in the hard drive bay (2) One Philllips PM2.5×6.0 screw near the memory module bay (3) One Philllips PM2.5×6.0 screw on the right side of the hard drive bay (4) Three Phillips PM2.5×6.0 screws in the battery bay Turn the computer right-side up, with the front toward you.
  • Page 63 Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: (1) Power button board cable (included with the power button board spare part kit) (2) TouchPad cable (included in the Cable Kit, spare part number 639442-001) (3) TouchPad button board cable (included with the TouchPad button board spare part kit) Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure.
  • Page 64 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 65: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 66: Touchpad Button Board

    TouchPad button board Description TouchPad button board (includes cable) Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 67: Touchpad Led Board

    Remove the TouchPad button board (4) and cable. Reverse this procedure to install the TouchPad button board and cable. TouchPad LED board Description TouchPad LED board (includes cable) Before removing the TouchPad LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Remove the TouchPad LED board and cable: Turn the top cover upside down, with the front toward you. Release the ZIF connector (1) to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. Detach the TouchPad LED board (2) from the top cover.

  • Page 69: Speakers

    Speakers Description Speaker Kit (includes left and right speakers and cable) Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 70: Optical Drive Cable

    Reverse this procedure to install the speakers. Optical drive cable NOTE: The optical drive cable is included in the Cable Kit, spare part number 639442-001. The optical drive cable includes the optical drive connector. Before removing the optical drive cable, follow these steps: Shut down the computer.
  • Page 71 Release the optical drive connector (2) from the base enclosure. Turn the computer right-side up, with the front toward you. Open the computer. Disconnect the optical drive cable (1) from the system board. Release the optical drive cable (2) from the clips built into the base enclosure. Remove the optical drive cable.

  • Page 72: Usb Board

    USB board Description USB board (includes cable) Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Power Connector Cable

    Reverse this procedure to install the USB board. Power connector cable Description Power connector cable Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Remove the power connector (3) from the clip built into the base enclosure. Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures...

  • Page 75: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description For use only with computer models equipped with an AMD processor: For use only with computer models equipped with a graphics subsystem with 1024-MB of discrete video memory For use only with computer models equipped with a graphics subsystem with 512-MB of discrete video memory For use only with computer models equipped with a graphics subsystem with UMA video memory...
  • Page 76 When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see ● RTC battery (see ● Fan and heat sink (see ● Processor (see Remove the system board: Disconnect the following cables from the system board:...
  • Page 77 Release the ZIF connector to which the USB board cable is attached, and then disconnect the USB cable (2) from the system board. Remove the Phillips PM2.5×6.0 screw (1) that secures the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Component replacement procedures...
  • Page 78 Remove the system board (3) by sliding it up and to the right at an angle. NOTE: System boards for use with computer models equipped with an AMD processor have the Southbridge chip located on the bottom of the board. A thermal pad is used on the Southbridge chip (1) and the base enclosure heat sink (2) that services it.

  • Page 79: Rtc Battery

    RTC battery Description RTC battery (includes cable and double-sided tape) Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 80 Remove the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided tape.) Reverse this procedure to install the RTC battery. Chapter 4 Removal and replacement procedures...

  • Page 81: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Heat sink for use only with computer models equipped with an AMD processor and a graphics subsystem with discrete video memory Heat sink for use only with computer models equipped with an AMD processor and a graphics subsystem with UMA video memory Heat sink for use only with computer models equipped with an Intel processor, HM65 chipset, and a graphics subsystem with discrete video memory...
  • Page 82 Remove the fan and heat sink: Turn the system board upside down, with the front toward you. NOTE: Steps 2 through 4 apply to computer models equipped with an AMD processor. See steps 5 through 7 for heat sink removal information for computer models equipped with an Intel processor.
  • Page 83 NOTE: Steps 5 through 7 apply to computer models equipped with an Intel processor. See steps 2 through 4 for heat sink removal information for computer models equipped with an AMD processor. Disconnect the fan cable (1) from the system board. Remove the three Phillips PM2.5×5.0 screws (2) and the four Phillips PM2.5×10.0 spring-loaded screws (3) that secure the heat sink to the system board.
  • Page 84 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits. ●...

  • Page 85: Processor

    Reverse this procedure to reassemble and install the fan and heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description AMD Athlon II P360 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/ sec, dual core, 25 W) AMD Athlon II P340 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/ sec, dual core, 25 W) AMD Phenom II N970 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/...
  • Page 86 Before removing the processor, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 87 Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 88: Led Board

    LED board Description LED board Before removing the LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 89: Display Assembly

    Remove the LED board and cable (3). Reverse this procedure to install the LED board and cable. Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables). Description 14.0-in, HD, LED, BrightView display assembly In butter gold finish In charcoal gray finish In luminous rose finish...
  • Page 90 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 91 Remove the display assembly (4). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the Mylar screw covers (1) and the two Phillips PM2.5×6.0 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 92 Remove the display bezel (4). The display bezel is available using spare part number 639440-001. If it is necessary to replace the webcam/microphone module: Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) Disconnect the webcam/microphone module (2) from the webcam/microphone module.
  • Page 93 Remove the hinge covers (2). The hinge covers are available using spare part number 639446-001. If it is necessary to replace the display panel: Remove the four Phillips PM2.5×6.0 screws that secure the display panel to the display enclosure. Component replacement procedures...
  • Page 94 Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.
  • Page 95 Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 639445-001. If it is necessary to replace the display panel cable: Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure.
  • Page 96 If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Release the wireless antenna cables from the clips (2) built into the display enclosure. Remove the wireless antenna cables and transceivers (3).

  • Page 97: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 98: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

  • Page 99: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 100: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.

  • Page 101: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 102: Specifications

    Specifications Computer specifications Dimensions: Width Depth Height (front to back) Weight: Input power Operating voltage and current Temperature Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) Shock Operating Nonoperating...

  • Page 103: 14.0-Inch, Display Specifications

    Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 14.0-inch, display specifications Dimensions Width Height Diagonal Number of colors Contrast ratio Brightness Backlight Character display Total power consumption Viewing angle Metric U.S.

  • Page 104: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disk rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 105: Blu-Ray Rom With Lightscribe Dvd ±R/Rw Super Multi Double-Layer Drive Specifications

    Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive specifications Read: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R,...

  • Page 106: Dvd±Rw And Cd-Rw Super Multi Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Chapter 6 Specifications Read: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,...

  • Page 107: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.

  • Page 108: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 109: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 110: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 111: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 112: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 113: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 114: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 115: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzlerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 116: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 117 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 118 Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 119 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 120 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! backlight to avoid damaging this component and causing exposure to the mercury. Chapter 9 Recycling The backlight contains mercury.
  • Page 121 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 122: Index

    Index AC adapter light 14 AC adapter, spare part numbers 28, 29 action keys 9 antenna locations 7 removal 88 spare part number 25, 33, 88 Antenna Kit, spare part number 25, 33, 88 audio, product description 4 audio-in jack 12 audio-out jack 12 base enclosure, spare part number 22, 32...
  • Page 123 feet locations 41 spare part number 22, 32, 41 fn key 9 front components 13 graphics, product description 2 grounding guidelines 36 guidelines equipment 39 grounding 36 packaging 38 transporting 38 workstation 38 hard drive precautions 36 product description 3 removal 45 spare part numbers 22, 26, 31, 34, 45...
  • Page 124 microphone 4 operating system 6 optical drive 3 pointing device 5 ports 5 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 4 wireless 4 product name 1 removal/replacement preliminaries 35 procedures 40 right-side components 14 RJ-45 jack 12 RTC battery removal 71...

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