HP Pavilion g4 Maintenance And Service Manual
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HP Pavilion g4 Maintenance And Service Manual

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  • Page 1 HP Pavilion g4 Notebook PC Maintenance and Service Guide...
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................6 Finding your hardware and software information ................. 6 Locating hardware ....................6 Locating software ...................... 6 Display ........................... 6 Top ............................8 Buttons and speakers ....................8 Keys - Windows systems ..................
  • Page 6 Service label ......................36 Computer feet ......................37 Battery ........................38 Service door ......................39 Optical drive ......................40 Hard drive ......................43 Memory module ...................... 45 WLAN module ......................48 Keyboard ....................... 50 Top cover ....................... 53 Speakers ........................ 56 Power button board ....................
  • Page 7 Remove everything and reinstall Windows ..............99 Recovering using HP Recovery Manager ..............100 What you need to know ................100 Using the HP Recovery partition to recover a minimized image (select models only) ..................... 100 Using HP Recovery media to recover ............101 Changing the computer boot order ............
  • Page 8 viii ENWW...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion g4 Notebook PC Processors AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W) AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W) AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3,...
  • Page 10 2048 MB total system memory (2048 MB × 1) Hard drives Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses Customer-accessible Serial ATA (SATA) Supports HP 3D Drive Guard Chapter 1 Product description ENWW...
  • Page 11 Supports Dolby Advanced Audio v2 Two Altec Lansing speakers Supports Microsoft® Premium requirements HP TrueVision HD camera (fixed, no tilt) with activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per second Ethernet Integrated 10/100 network interface card (NIC)
  • Page 12 HP Smart AC adapter: ● 90 W RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) (for computer models equipped with a graphics subsystem with switchable discrete memory only) ●...
  • Page 13 Category Description Operating system Preinstalled: ● Windows® 8 Professional 64 bit ● Windows 8 Standard 64 bit ● Ubuntu Linux ● FreeDOS 1.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory modules (2) ●...

  • Page 14: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list displays all the devices installed in your computer.
  • Page 15 To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 16: Top

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend.
  • Page 17 Component Description To learn more about your power settings: In Windows 8: ● From the Start screen, type power options. Click Settings, and then select Power Options from the options displayed. In Ubuntu Linux: ● Click the System menu icon at the far right of the top panel, and then click System Settings >...

  • Page 18: Keys - Windows Systems

    Keys - Windows systems Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows 8 logo key Displays the Windows Start menu. Action keys Execute frequently used system functions. Windows 8 applications key Displays the App bar.

  • Page 19: Keys - Ubuntu Linux Systems

    Keys - Ubuntu Linux systems Component Description Displays system information when pressed in combination with the key. Operating system logo key Displays the Operating system menu. Action keys Execute frequently used system functions. Operating system applications key Displays a shortcut menu for items beneath the cursor. ENWW...

  • Page 20: Lights

    Lights Component Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 21: Touchpad

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse.

  • Page 22: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 23: Right Side

    Component Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
  • Page 24 Component Description Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB 2.0 port Connects an optional USB 2.0 compatible device. AC adapter light ● White: The AC adapter is connected and the battery is charged.

  • Page 25: Bottom Components

    Bottom components Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. The service label is located inside the battery bay. It is necessary to remove the battery to obtain these numbers. See Battery on page 38 for battery removal instructions.

  • Page 27: Computer Major Components

    Computer major components ENWW Computer major components...
  • Page 28 Item Component Spare part number 35.6 cm (14.0 in), high definition (HD), LED, SVA, BrightView display assembly (includes webcam, microphone, wireless antenna transceivers and cable, and display cable): Supports HD and VGA: ● Bright purple (modern mesh pattern) 683844-001 ● Ruby red (modern mesh pattern) 683845-001 ●...
  • Page 29 Item Component Spare part number TouchPad button board (includes cable) 680559-001 Speaker Kit (includes left and right speakers and cable) 680567-001 System board (includes replacement thermal material): ● For use only with computer models equipped with UMA video memory, Windows 8 683029-601 Professional, and a supported AMD A10, A8, A6, or A4 processor ●...
  • Page 30 Item Component Spare part number ● AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, 683047-001 DDR3, dual core, 35W) ● AMD A4-4300M processor (3.0 GHz/2.5 GHz, 1600 MHz/1.0 MB L2 cache, 685990-001 DDR3, dual core, 35W) (11) RTC battery 637193-001 (12)

  • Page 31: Display Assembly Subcomponents

    Item Component Spare part number (19) Memory modules (two, DDR3-1600 MHz, PC3-12800): ● 4 GB 641369-001 ● 2 GB 652972-001 (20) WLAN module: ● Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 675794-001 ● Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 ●...

  • Page 32: Mass Storage Devices

    Item Component Spare part number Webcam/microphone module, HD 703461-001 Display Hinge Kit (includes left and right display hinges and brackets) 680554-001 35.6 cm (14.0 in), HD, LED, SVA BrightView display panel 680562-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 680539-001 Display Panel Cable Kit (includes display panel cable and webcam/microphone 680547-001...

  • Page 33: Miscellaneous Parts

    Hard drive cable Miscellaneous parts Component Spare part number HP Smart AC adapter: ● 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 ● 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 ● 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 ●...

  • Page 34: Sequential Part Number Listing

    Component Spare part number ● For use in Thailand 490371-201 ● For use in the United Kingdom and Singapore 490371-031 Screw Kit 680566-001 Thermal Material Kit 680571-001 Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (black, 3-pin, 1.83 m) 490371-031 Power cord for use in the United Kingdom and Singapore (black, 3-pin, 1.83 m) 490371-061...
  • Page 35 Spare part number Description 676521-001 1 TB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 680539-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 680540-001 Display enclosure, bright purple (modern mesh pattern) 680541-001...
  • Page 36 Spare part number Description 683027-001 Heat sink for use only with computer models equipped with a graphics subsystem with UMA memory (includes replacement thermal material) 683028-001 Heat sink for use only with computer models equipped with a graphics subsystem with switchable discrete memory (includes replacement thermal material) 683029-001 System board for use only with computer models equipped with UMA video memory, FreeDOS...
  • Page 37 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 691415-001 Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter (select models only) 693710-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693712-001...
  • Page 38 Spare part number Description 707890-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, winter blue (modern mesh pattern), (includes webcam, microphone, wireless antenna transceivers and cable, and display cable) 707891-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, sparkling black, (includes webcam, microphone, wireless antenna transceivers and cable, and display cable) 707892-001 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, linen white, (modern mesh...

  • Page 39: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. Before handling a drive, be sure that you are discharged of static electricity.
  • Page 41 CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...

  • Page 42: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 43: Component Replacement Procedures

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Service Label

    Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. The service label is located inside the battery bay. It is necessary to remove the battery to obtain these numbers. See Battery on page 38 for battery removal instructions.

  • Page 45: Computer Feet

    Computer feet Description Spare part number Rubber Feet Kit 680563-001 The computer feet are adhesive-backed rubber pads. There are four rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures ENWW...

  • Page 46: Battery

    Battery Description Spare part number 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only) 593554-001 6 cell, 47 Whr, 2.20 Ah, Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 47: Service Door

    Service door Description Spare part number Plastics Kit (contains the service door) 680561-001 Before removing the service door, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 48: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 680557-001 DVD±RW and CD-RW Super Multi Double-Layer Combination Drive 680556-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 49 Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive. Component replacement procedures ENWW...
  • Page 50 Insert a straightened paper clip into the release access opening (1) in the bezel. Press the release tab (2) and remove the bezel from the tab side (3). Remove the bezel (4) from the optical drive. Reverse this procedure to reassemble and install the optical drive. Chapter 4 Removal and replacement procedures ENWW...

  • Page 51: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 676521-001 750 GB, 7200 rpm 633252-001...
  • Page 52 Lift the hard drive (2) to remove. Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3). Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive. To install a hard drive, reverse the removal procedure. Chapter 4 Removal and replacement procedures ENWW...

  • Page 53: Memory Module

    Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object. NOTE: To use a dual-channel configuration with a second memory module, be sure that both memory modules are identical.
  • Page 54 Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 55 Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. Replace the service door. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer.

  • Page 56: Wlan Module

    WLAN module Description Spare part number Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 675794-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter (select models only) 691415-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 57 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 58: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard with black finish: For use in Brazil 698188-201 For use in Canada 698188-DB1 For use in Japan 698188-291 For use in Latin America 698188-161 For use in Taiwan 698188-AB1 For use in Thailand...
  • Page 59 Remove the keyboard: Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. Turn the computer right-side up with the front toward you and open the display. Stand the computer on its left side. Insert a finger or thin tool into the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 60 Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.

  • Page 61: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Bright purple (modern mesh pattern) 680573-001 Linen white (modern mesh pattern) 684474-001 Ruby red (modern mesh pattern) 680574-001 Sparkling black 680576-001 Winter blue (modern mesh pattern) 680575-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 62 Remove the top cover: Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable Remove the following screws under the keyboard: (1) Three Phillips M2.5 x 3.0 (2) Three Phillips M2.5 x 6.5 Close the computer.
  • Page 63 Remove the following screws that secure the top cover to the computer: (1) Two Phillips M2.5 x 7.5 (2) Five Phillips M2.5 x 6.5 Turn the computer right-side up, with the front toward you. Open the computer. Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure.

  • Page 64: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 680567-001 Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 65: Power Button Board

    Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board (includes cable) 680560-001 Before removing the power button board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 66 Remove the power button board and cable (2). Reverse this procedure to install the power button board. Chapter 4 Removal and replacement procedures ENWW...

  • Page 67: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 680559-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 68 Lift the TouchPad button board (4) slightly to perform the next step. Carefully invert the TouchPad button board (1). Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. Lift the TouchPad button board away from the top cover (3).

  • Page 69: Touchpad Led Board

    TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 683848-001 Before removing the TouchPad LED board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 70 Reverse this procedure to install the TouchPad LED board and cable. Chapter 4 Removal and replacement procedures ENWW...

  • Page 71: Display Assembly

    Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables. Description Spare part number 35.6 cm (14.0 in), HD, LED, SVA BrightView display assembly Supports HD and VGA: ● Bright purple (modern mesh pattern) 683844-001 ●...
  • Page 72 Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 73 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 74 Disconnect the webcam/microphone cable (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 703461-001. If it is necessary to replace the hinge covers: The hinge covers are held in place by the same screws as the previously removed bezel. Using a small tool to pry, remove the hinge covers.
  • Page 75 If it is necessary to replace the display panel: Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel.
  • Page 76 Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel. Remove the display panel. If it is necessary to replace the display hinges: Remove the four Phillips M2.0 ×...
  • Page 77 Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 680554-001. If it is necessary to replace the display panel cable: Release the adhesive and tabs (1) on the display enclosure shielding that secure the display panel cable to the display enclosure.

  • Page 78: Optical Drive Cable

    If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) built into the display enclosure. Release the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Remove the wireless antenna cables and transceivers.
  • Page 79 Remove the hard drive (see Hard drive on page 43). Remove the keyboard (see Keyboard on page 50). Remove the top cover (see Top cover on page 53). Remove the optical drive cable: Disconnect the optical drive cable (1) from the system board. Release the optical drive cable (2) from the clips built into the base enclosure.

  • Page 80: Usb Board

    USB board Description Spare part number USB board (includes cable) 680558-001 Before removing the USB board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 81: Power Connector

    Reverse this procedure to install the USB board. Power connector Description Spare part number Power connector (includes cable) 680548-001 Before removing the power connector, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 82: System Board

    System board NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description Spare part number For use only with computer models equipped with UMA video memory, Windows 8 Professional, 683029-601 and a supported AMD A10, A8, A6, or A4 processor For use only with computer models equipped with UMA video memory, Windows 8 Standard, and a 683029-501 supported AMD A10, A8, A6, or A4 processor...
  • Page 83 Remove the keyboard (see Keyboard on page 50). Remove the top cover (see Top cover on page 53). When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 84 Remove the system board (3) by sliding it up and to the right at an angle. NOTE: Your computer's system board may look different from the illustration. Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures ENWW...

  • Page 85: Rtc Battery

    RTC battery Description Spare part number RTC battery 637193-001 Before removing the RTC battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 86 Reverse this procedure to install the RTC battery. Chapter 4 Removal and replacement procedures ENWW...

  • Page 87: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number Heat sink for use only with computer models equipped with switchable discrete video memory 683028-001 Heat sink for use only with computer models equipped with UMA video memory 683027-001 Heat sink for use only with computer models equipped with E2-1800 processors 697248-001...
  • Page 88 Loosen the four captive screws (2) and the three captive screws (3) that secure the heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 89 If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan.

  • Page 90: Pch Heat Sink

    PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 91: Processor

    Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 92 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 38). Remove the service door (see Service door on page 39).

  • Page 93: Using Setup Utility (Bios) And System Diagnostics (Windows 8)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 94: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 95: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 96: Using Setup Utility (Bios) And System Diagnostics (Ubuntu Linux)

    Using Setup Utility (BIOS) and System Diagnostics (Ubuntu Linux) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 97: Displaying System Information

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 98: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access the page on the HP website that provides software for your computer. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 99: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.

  • Page 100: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: 34.7 cm Width 13.67 in Depth 23.1 cm 9.10 in 3.0 cm to 3.6 cm Height (front to back) 1.9 in to 1.4 in Weight: 2.19 kg 4.83 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A –...

  • Page 101: 35.6 Cm (14.0 In), Display Specifications

    35.6 cm (14.0 in), display specifications Metric U.S. Dimensions Width 32.4 cm 12.8 in 19.3 cm Height 7.6 in Diagonal 35.6 cm 14.0 in Number of colors 262K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m (nits) (typical) Backlight Total power consumption (varies by display) 3.2 W (max) Viewing angle...

  • Page 102: Dvd±Rw Supermulti Double-Layer Combination Drive Specifications

    1 TB* 750 GB* 640 GB* 500 GB* 320 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read...

  • Page 103: Bd Rom Dvd±R/Rw Super Multi Double-Layer Drive Specifications

    BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write...

  • Page 104: Backing Up, Restoring, And Recovering (Windows 8)

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 105: Creating Hp Recovery Media

    Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 106: Restore And Recovery

    HP Recovery Manager on page 100. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 100.

  • Page 107: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 108: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 109: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 110 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and then follow the on-screen instructions. Chapter 8 Backing up, restoring, and recovering (Windows 8)

  • Page 111: Backing Up, Restoring, And Recovering (Ubuntu Linux)

    Personal files must be restored from a backup. NOTE: HP recommends that you create the image restore in the event of a system failure. Creating the restore DVDs The restore creation software creates a set of system restore discs using blank, writable DVDs (DVD-R or DVD+R).

  • Page 112: Performing Recovery Using The Restore Dvd

    8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.
  • Page 113 NOTE: Before you back up your information, be sure you have designated a location to save the backup files. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup icon. Select Folders from the panel on the left side of the window, and beneath Folders to back up, select the folders to back up.

  • Page 114: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 115: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 116 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 117: 11 Recycling

    When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 118: Index

    Index boot order spare part numbers 20, 28, AC adapter 16 changing HP Recovery 29, 30, 63 AC adapter, spare part numbers Manager 101 subcomponents 23 25, 29 bottom components 17 display bezel action keys button component 8 removal 65...
  • Page 119 TouchPad 12, 13 removal 66 webcam 7 spare part number 24, 27, 66 wireless 12 factory settings, restoring 89 HP Recovery Manager 100 correcting boot problems 101 removal 79 mass storage device starting 101 spare part number 22, 27, 79...
  • Page 120 100 Setup Utility spare part number 22, 27 USB flash drive 101 changing the language 88 power connector, identifying 16 using HP Recovery media 97 displaying system information power cord recovery media requirements for all countries creating 97 exiting 89...
  • Page 121 specifications USB 3.0 ports, identifying 14 Blu-ray Disc (BD) ROM and DVD USB board ±R/RW SuperMulti Double- removal 72 Layer Drive 95 spare part number 22, 27 computer 92 user guides display 93 accesssing 7 DVD±RW and CD-RW SuperMulti Double-Layer vents, identifying 14, 17 Combination Drive 94 video, product description 3...

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