HP G4 Maintenance And Service Manual
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HP G4 Maintenance And Service Manual

HP G4 Maintenance And Service Manual

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Maintenance and Service Guide

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Summary of Contents for HP G4

  • Page 1 HP G4 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 9 Display ..............................9 Top ..............................10 Button ..........................10 Keys ........................... 11 Lights ..........................12 TouchPad .......................... 13 Left side .............................. 14 Front ..............................15 Right side ............................16 Bottom components ...........................
  • Page 6 Electrostatic discharge damage ................ 42 Packaging and transporting guidelines ..........44 Component replacement procedures ....................46 Service tag ......................... 46 Computer feet ........................47 Battery ..........................48 Optical drive ........................49 Hard drive .......................... 51 Memory module ......................... 53 WLAN module ........................54 Keyboard ...........................
  • Page 7 14.0-inch, display specifications ....................... 102 Hard drive specifications ........................103 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive specifications ........104 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ....... 105 7 Backup and recovery ..........................106 Restore ............................. 106 Creating restore media ........................
  • Page 8 viii...

  • Page 9: Product Description

    Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name HP G4 Notebook PC √ √ Processors AMD® Fusion E-450 1.65-GHz processor √ (dual core, 18 W) AMD Fusion E-350 1.60-GHz processor √...
  • Page 10 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor AMD Phenom II N660 3.00-GHz processor (2.0- √ MB L2 cache, 1333-MHz, 3.6GT/sec, dual core, 35 W) AMD Phenom II P960 1.80-GHz processor (2.0- √...
  • Page 11 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Intel Pentium B970 2.30-GHz processor (2.0- √ MB L3 cache, dual core, 35 W) Intel Pentium B960 TJ85 2.20-GHz processor (2.0- √ MB L3 cache, dual core, 35 W) Intel Pentium B950 TJ85 2.10-GHz processor (2.0- √...
  • Page 12 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Switchable discrete graphics: √ ● AMD Radeon HD7450M with 1024-MB of dedicated video memory (128 MB×16 DDR3 @ 900 MHz × 4 modules); support for Blu-ray and/or HD-DVD playback with HD decode AMD Radeon HD6470M with 1024-MB of dedicated video memory (128 MB×16 DDR3 @...
  • Page 13 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Panel 14.0-in, high-definition (HD), light-emitting diode (LED), √ √ SVA BrightView (1366×768) display; typical brightness: 200 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables Supports 16:9 wide aspect ratio Lighted logo on top bezel...
  • Page 14 ● Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter ● Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter (Bluetooth 3.0+HS ready) External media HP Multi-Format Digital Media Reader supports √ √ card the following digital card formats: ● MultiMediaCard ●...
  • Page 15 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor ● Ports 3-pin AC power √ √ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting up to 1080p, 1920×1200 @ 60Hz and 1920×1200 @ 60Hz in DVI mode ●...
  • Page 16 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Operating system Preinstalled: √ ● Windows 7 Home Basic 64-bit ● Windows 7 Home Premium 64-bit ● Windows 7 Starter (32-bit; only with 500 GB and smaller hard drives, 2 GB and less of system memory, Intel Pentium P6200 processor, AMD V- series or Athlon II processor, cannot support...

  • Page 17: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLAN devices. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > CyberLink YouCam >...

  • Page 18: Top

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Chapter 2 External component identification...

  • Page 19: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer.

  • Page 20: Lights

    Lights Item Component Description ● TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light White: The computer is on. ●...

  • Page 21: Touchpad

    TouchPad Item Component Description ● TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. Left TouchPad button Functions like the left button on an external mouse.

  • Page 22: Left Side

    Left side Item Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 23: Front

    Front Component Description Speakers (2) Produce sound. Front...

  • Page 24: Right Side

    Right side Item Component Description Optical drive Reads and writes to an optical disc. ● Optical drive light Green: The optical drive is being accessed. ● Off: The optical drive is off. USB port Connects an optional USB device. ● AC adapter light White: The computer is connected to external power and the battery is fully charged.

  • Page 25: Bottom Components

    Bottom components Item Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog...

  • Page 27: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Serial number (s/n) This is an alphanumeric identifier that is unique to each product. Part number/Product number (p/n) This number provides specific information about the product's hardware components.

  • Page 28: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 29 Item Component Spare part number 14.0-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) In butter gold finish 641343-001 In charcoal gray finish 641338-001 In luminous rose finish 641337-001 In ocean drive finish 639447-001 In Pacific blue finish...
  • Page 30 Item Component Spare part number For use in Taiwan 645893-AB1 For use in Thailand 645893-281 For use in the United States 645893-001 Top cover (includes TouchPad): In butter gold finish 641351-001 In charcoal gray finish 641346-001 In luminous rose finish 641345-001 In ocean drive finish 639459-001...
  • Page 31 Item Component Spare part number For use only with computer models equipped with the AMD A60M chipset and a 649948-001 graphics subsystem with UMA video memory For use only with computer models equipped with the AMD RS880MD chipset and a 647627-001 graphics subsystem with 1024-MB of discrete video memory and supports bus alive/chip off (BACO)
  • Page 32 Item Component Spare part number AMD A8-3520M 2.50-GHz processor (1.6-GHz FSB, 4.0-MB L2 cache, 669690-001 quad core, 35 W) AMD A8-3500M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, 653350-001 quad core, 35 W) AMD A6-3420M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, 669688-001 quad core, 35 W) AMD A6-3400M 2.30-GHz processor (1.4-GHz FSB, 4.0-MB L2 cache,...
  • Page 33 Item Component Spare part number Intel Core i5-2540M 2.60-GHz (SC turbo up to 3.30-GHz) processor (3-MB 631255-001 L3 cache, dual core, 35 W) Intel Core i5-2520M 2.50-GHz (SC turbo up to 3.20-GHz) processor (3-MB 631253-001 L3 cache, dual core, 35 W) Intel Core i5-2450M 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0-MB L3 cache, 676359-001 dual core, 35 W)
  • Page 34 Item Component Spare part number For use only with computer models equipped with the Intel HM65 or HM55 chipset and a 654120-001 graphics subsystem with UMA video memory For use only with computer models equipped with an HM65 chipset and a graphics 641141-001 subsystem with discrete video memory For use only with computer models equipped with an HM65 chipset and a graphics...
  • Page 35 Item Component Spare part number Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter 600370-001 (Bluetooth 3.0+HS ready) Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter 630703-001 Realtek RTL8191SE 802.11b/g/n 1×1 WiFi Adapter 640926-001 For use only with computer models equipped with an AMD processor: Atheros AR8002WB-1NGB 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo...

  • Page 36: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 639442-001 TouchPad cable Optical drive cable Hard drive cable Chapter 3 Illustrated parts catalog...

  • Page 37: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display hinge covers (2) 639446-001 Display bezel 639440-001 Webcam/microphone module 637197-001 14.0-in, HD, LED, BrightView display panel 639454-001 Display Hinge Kit (includes left and right display hinges and brackets) 639445-001 Display Cable Kit (includes display panel cable and webcam/microphone 639441-001 module cable) Antenna Kit (includes left and right wireless antenna cables and transceivers)

  • Page 38: Mass Storage Devices

    Item Component Spare part number In Pacific blue finish 641332-001 In pearl pink finish 641333-001 In pewter finish 641331-001 In Sonoma red finish 641328-001 In sweet purple finish 641334-001 In Nero black finish 677166-001 Display Screw Kit (not illustrated) 639457-001 Mass storage devices Item Component...
  • Page 39 Item Component Spare part number 320-GB, 7200-rpm 645089-001 Hard Drive Hardware Kit, includes: 639444-001 Hard drive isolators (2) Hard drive shield Optical drive (includes bezel and bracket): Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 639449-001 and 659848-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 639448-001 and 659847-001 Optical drive bay space saver (not illustrated)

  • Page 40: Miscellaneous Parts

    65-W RC V HP Smart AC adapter for use only with computer models equipped 609939-001 with an AMD processor 90-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped 609947-001 with an Intel processor...

  • Page 41: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 490371-001 Power cord for use with all computer models in North America (black, 3-in, 1.83-m) 490371-011 Power cord for use only with computer models equipped with an Intel processor in Australia (black, 3-in, 1.83-m) 490371-021 Power cord for use only with computer models equipped with an Intel processor in Europe (black, 3-in, 1.83-m)
  • Page 42 609940-001 90-W PFC RC V HP Smart AC adapter for use with all computer models 609947-001 90-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor 609948-001 65-W RC V EM HP Smart AC adapter for use only with computer models equipped...
  • Page 43 Spare part number Description 635494-001 AMD Phenom II N660 3.00-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/ sec, dual core, 35W; includes replacement thermal material) 635495-001 AMD Phenom II N870 2.30-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 35W; includes replacement thermal material) 635496-001 AMD Phenom II N970 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/ sec, quad core, 35W;...
  • Page 44 Spare part number Description 637189-001 System board for use only with computer models equipped with an Intel processor, HM55 chipset, and a graphics subsystem with UMA video memory (includes replacement thermal material) 637190-001 System board for use only with computer models equipped with an Intel processor, HM55 chipset, and a graphics subsystem with discrete video memory (includes replacement thermal material) 637193-001...
  • Page 45 Spare part number Description 639455-001 Rubber Feet Kit (includes 4 rubber feet) 639456-001 Screw Kit 639457-001 Display Screw Kit 639458-001 Speaker Kit (includes left and right speakers and cable) 639459-001 Top cover in ocean drive finish (includes TouchPad) 639460-001 Fan (includes replacement thermal material) 639462-001 Heat sink for use only with computer models equipped with an AMD processor and a graphics subsystem with discrete video memory (includes replacement thermal material)
  • Page 46 Spare part number Description 641342-001 14.0-in, HD, LED, BrightView display assembly in sweet purple finish (includes webcam, two microphones, and wireless antenna transceivers and cables) 641343-001 14.0-in, HD, LED, BrightView display assembly in butter gold finish (includes webcam, two microphones, and wireless antenna transceivers and cables) 641344-001 Top cover in Sonoma red finish (includes TouchPad) 641345-001...
  • Page 47 Spare part number Description 649949-001 System board for use only with computer models equipped with the AMD A60M chipset, an AMD processor, and a graphics subsystem with 512-MB of discrete video memory (includes replacement thermal material) 649950-001 System board for use only with computer models equipped with the AMD A60M chipset, an AMD processor, and a graphics subsystem with 1024-MB of discrete video memory (includes replacement thermal material) 649952-001...
  • Page 48 Spare part number Description 654119-001 Heat sink for use only with computer models equipped with the Intel HM65 or HM55 chipset, an Intel processor, and a graphics subsystem with discrete video memory (includes replacement thermal material) 654120-001 Heat sink for use only with computer models equipped with the Intel HM65 or HM55 chipset, an Intel processor, and a graphics subsystem with UMA video memory (includes replacement thermal material) 655795-001...

  • Page 49: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 50: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...

  • Page 52: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 53 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 54: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 51 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 55: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 639455-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures...

  • Page 56: Battery

    Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 639449-001 and 659848-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 639448-001 and 659847-001 Optical drive bay space saver 659618-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 58 Remove the Phillips PM2.5×6.0 screw that secures the optical drive to the computer. Insert a thin tool, such as an unbent paper clip (1), into the optical drive release hole. (The optical drive tray releases.) Use the optical drive tray to remove the optical drive (2) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you.

  • Page 59: Hard Drive

    Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive isolators, or Mylar shield. The hard drive isolators and Mylar shield are included in the Hard Drive Hardware Kit, spare part number 639444-001.
  • Page 60 Lift the front edge of the hard drive (2) until it rests at an angle. Remove the hard drive. If it is necessary to replace the hard drive cable (1) or the hard drive isolators (2) from the hard drive, remove and replace the components. The hard drive cable is included in the Cable Kit, spare part 639442-001.

  • Page 61: Memory Module

    Memory module Description Spare part number 4-GB (PC3, 10600, 1333-MHz) 621569-001 2-GB (PC3, 10600, 1333-MHz) 621565-001 1-GB (PC3, 10600, 1333-MHz) 639736-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Wlan Module

    WLAN module Description Spare part number For use on all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter 605560-005 Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter 600370-001 (Bluetooth 3.0+HS ready) Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter...
  • Page 63 Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. Remove the Phillips PM2.0×4.0 screw (2) that secures the WLAN module to the system board.

  • Page 64: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard with black finish for use in Brazil 636376-201 Keyboard with black finish for use in Canada 636376-121 Keyboard with black finish for use in India (for use only with computer models equipped with an 636376-D61 Intel processor) Keyboard with black finish for use in Japan...
  • Page 65 Remove the keyboard: Remove the Phillips PM2.5×6.0 screw that secures the keyboard to the computer. Rest the computer on its left side. Open the computer. Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 66 Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board.

  • Page 67: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number In butter gold finish 641351-001 In charcoal gray finish 641346-001 In luminous rose finish 641345-001 In ocean drive finish 639459-001 In Pacific blue finish 641348-001 In pearl pink finish 641349-001...
  • Page 68 Remove the nine Phillips PM2.5×7.0 screws that secure the top cover to the computer. Remove the following screws: (1) Two Phillips PM 2.5×4.0 screws in the hard drive bay (2) One Philllips PM2.5×6.0 screw near the memory module bay (3) One Philllips PM2.5×6.0 screw on the right side of the hard drive bay (4) Three Phillips PM2.5×6.0 screws in the battery bay Turn the computer right-side up, with the front toward you.
  • Page 69 Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: (1) Power button board cable (included with the power button board spare part kit) (2) TouchPad cable (included in the Cable Kit, spare part number 639442-001) (3) TouchPad button board cable (included with the TouchPad button board spare part kit) Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure.
  • Page 70 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 71: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 639451-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 639450-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Touchpad Led Board

    Remove the TouchPad button board (4) and cable. Reverse this procedure to install the TouchPad button board and cable. TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 640292-001 Before removing the TouchPad LED board, follow these steps: Shut down the computer.
  • Page 74 Detach the TouchPad LED board (2) from the top cover. (The TouchPad LED board is attached to the top cover with double-sided tape.) Remove the TouchPad LED board and cable. Reverse this procedure to install the TouchPad LED board and cable. Chapter 4 Removal and replacement procedures...

  • Page 75: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 639458-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76: Optical Drive Cable

    Optical drive cable NOTE: The optical drive cable is included in the Cable Kit, spare part number 639442-001. The optical drive cable includes the optical drive connector. Before removing the optical drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 77 Open the computer. Disconnect the optical drive cable (1) from the system board. Release the optical drive cable (2) from the clips built into the base enclosure. Remove the optical drive cable. Reverse this procedure to install the optical drive cable. Component replacement procedures...

  • Page 78: Usb Board

    USB board Description Spare part number USB board (includes cable) 639452-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 79: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 639443-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with an AMD processor: Equipped with a Fusion E-450 1.65-GHz processor (dual core, 18 W) and a graphics subsystem 659871-001 with UMA video memory Equipped with a Fusion E-350 1.60-GHz processor (dual core, 18 W) and a graphics subsystem...
  • Page 81 Description Spare part number For use only with computer models equipped with an HM55 chipset and a graphics subsystem with 636371-001 512-MB of discrete video memory For use only with computer models equipped with an HM65 chipset and a graphics subsystem with 636373-001 UMA video memory For use only with computer models equipped with an HM55 chipset and a graphics subsystem with...
  • Page 82 Remove the system board: Disconnect the following cables from the system board: (1) LED board cable (2) Speaker cable (3) Optical drive cable (4) Display panel cable Disconnect the power connector cable (1) from the system board. Chapter 4 Removal and replacement procedures...
  • Page 83 Release the ZIF connector to which the USB board cable is attached, and then disconnect the USB cable (2) from the system board. Remove the Phillips PM2.5×6.0 screw (1) that secures the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Component replacement procedures...
  • Page 84 Remove the system board (3) by sliding it up and to the right at an angle. NOTE: System boards for use with computer models equipped with an AMD processor have the Southbridge chip located on the bottom of the board. A thermal pad is used on the Southbridge chip (1) and the base enclosure heat sink (2) that services it.

  • Page 85: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 86 Remove the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided tape.) Reverse this procedure to install the RTC battery. Chapter 4 Removal and replacement procedures...

  • Page 87: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number 639460-001 Heat sink for use only with computer models equipped with an AMD processor: For use only with computer models equipped with the AMD A60M chipset and a graphics 649953-001 subsystem with discrete video memory For use only with computer models equipped with the AMD A60M chipset and a graphics...
  • Page 88 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 48), and then remove the following components: ● Optical drive (see Optical drive on page ●...
  • Page 89 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits.
  • Page 90 Remove the three Phillips PM2.5×5.0 screws (2) and the four Phillips PM2.5×10.0 spring-loaded screws (3) that secure the heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 91 If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the fan to the heat sink. Disengage the two clips (2) that secure the fan to the heat sink. Remove the heat sink (3) from the fan.

  • Page 92: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A8-3520M 2.50-GHz processor (1.6-GHz FSB, 4.0-MB L2 cache, quad core, 35 W) 669686-001 AMD A8-3500M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, quad core, 35 W) 653350-001 AMD A6-3420M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, quad core, 35 W) 669688-001...
  • Page 93 Description Spare part number Intel Core i5-2540M 2.60-GHz (SC turbo up to 3.30-GHz) processor (3-MB 631255-001 L3 cache, dual core, 35 W) Intel Core i5-2520M 2.50-GHz (SC turbo up to 3.20-GHz) processor (3-MB 631253-001 L3 cache, dual core, 35 W) Intel Core i5-2450M 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0-MB L3 cache, 676359-001 dual core, 35 W)
  • Page 94 ● System board (see System board on page ● Heat sink (see Fan and heat sink on page Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. Lift the processor (3) straight up, and remove it.

  • Page 95: Led Board

    LED board Description Spare part number LED board 640293-001 Before removing the LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 96: Display Assembly

    Remove the LED board and cable (3). Reverse this procedure to install the LED board and cable. Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables). Description Spare part number 14.0-in, HD, LED, BrightView display assembly In butter gold finish 641343-001...
  • Page 97 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 48), and then remove the following components: ● Optical drive (see Optical drive on page ●...
  • Page 98 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the Mylar screw covers (1) and the two Phillips PM2.5×6.0 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 99 Disconnect the webcam/microphone module (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 637197-001. If it is necessary to replace the hinge covers: Remove the Phillips PM2.5×6.0 (1) screws that secure the hinge covers to the display enclosure.
  • Page 100 If it is necessary to replace the display panel: Remove the four Phillips PM2.5×6.0 screws that secure the display panel to the display enclosure. Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure.
  • Page 101 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel cable is available using spare part number 639454-001.
  • Page 102 If it is necessary to replace the display panel cable: Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure. Release the display panel cable from the clips (2) built into the display enclosure. Remove the display panel cable (3).
  • Page 103 Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 104: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 105: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 106: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 107: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility.

  • Page 108: Using System Diagnostics

    Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 109: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 34.1 cm 13.43 in Depth 23.1 cm 9.10 in Height (front to back) 3.0 cm to 3.6 cm 1.9 in to 1.4 in Weight: 2.20 kg 4.9 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W or 19 V dc @ 4.74 A - 90 W Temperature Operating (writing to optical disc)

  • Page 110: 14.0-Inch, Display Specifications

    14.0-inch, display specifications Metric U.S. Dimensions Width 31.2 cm 12.28 in Height 17.6 cm 6.93 in Diagonal 35.7 cm 14.05 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Backlight Character display 80 × 25 Total power consumption 6.0 W Viewing angle...

  • Page 111: Hard Drive Specifications

    Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 and 7.0 9.5 mm 9.5 and 7.0 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g 101 g Interface type...

  • Page 112: Blu-Ray Rom Dvd±R/Rw Super Multi Double-Layer Drive Specifications

    Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R- DVD-RAM (Ver.2), DVD+R, DVD-R, DL, BD-RE, BD-RE-DL, DVD-ROM, CDR, and CD-ROM DVD+R, DVD+R-DL, DVD+RW, DVD- R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CDROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R,...

  • Page 113: Dvd±Rw And Cd-Rw Super Multi Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE DVD+R, DVD+RW, DVD-R, DVD-RW, CD, CD-I, CD-I Bridge (Photo-CD, DVD-RAM Video CD), Multisession CD, CD- EXTRA, Portfolio, CD-R, CD-RW), CD- R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW,...

  • Page 114: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive.

  • Page 115: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 116: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 117: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 118: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 119: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 120: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 121: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 122: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzlerland Taiwan...

  • Page 123: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 124 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 125 Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 126 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 127 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame.
  • Page 128 Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel.

  • Page 129: Index

    Index TouchPad 13 display bezel AC adapter light 16 TouchPad on/off 13 removal 90 AC adapter, spare part numbers spare part number 29, 36, 90 32, 34 Display Cable Kit, spare part Cable Kit action keys 11 number 29, 36, 94 contents 28 antenna display components 9...
  • Page 130 key components 11 operating system, product removal 79 keyboard description 8 spare part number 25, 37, 79 product description 7 optical drive feet removal 56 location 16 locations 47 spare part numbers 21, 35, precautions 42 spare part number 26, 37, 47 38, 56 product description 5 fn key 11...
  • Page 131 chipset 3 Speaker Kit, spare part number display panel 5 22, 37, 67 USB board Ethernet 6 speakers removal 70 external media cards 6 location 15 spare part number 22, 36 graphics 3 removal 67 USB port 14, 16 hard drives 5 spare part number 22, 37, 67 keyboard 7 specifications...

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