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HP Pavilion G4 Maintenance And Service Manual

Hp pavilion g4 notebook pc
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  • Page 1 HP Pavilion G4 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 6 Display ..............................6 Top ............................... 7 Button ..........................7 Keys ............................. 8 Lights ........................... 9 TouchPad .......................... 10 Left side .............................. 11 Front ..............................12 Right side ............................13 Bottom components ...........................
  • Page 6 Battery ..........................38 Optical drive ........................39 Hard drive .......................... 41 Memory module ......................... 43 WLAN module ........................44 Keyboard ........................... 46 Top cover ........................... 49 Power button board ......................53 TouchPad button board ..................... 54 TouchPad LED board ......................55 Speakers ..........................
  • Page 7 7 Backup and recovery ............................ 89 Restore ............................... 89 Creating restore media ........................90 Performing a system restore ......................91 Restoring using the dedicated recovery partition (select models only) ......91 Restoring using the restore media ..................92 Changing the computer boot order ..................92 Backing up and recovering your information ..................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion g4 Notebook PC Processors AMD® E2-1800 processor (1.7 GHz, 1333MHz, dual core, 18 W) AMD Fusion E-450 1.65-GHz processor (dual core, 18 W) AMD Fusion E-350 1.60-GHz processor (dual core, 18 W) AMD A8-3520M 2.50-GHz processor (1.6-GHz FSB, 4.0-MB L2 cache, quad core, 35 W)
  • Page 10 Category Description Graphics Internal graphics: ● AMD Radeon™ HD 7340 graphics used in E2-1800 processor (APU), supports HD decode, DX 11, and HDMI ● AMD Radeon HD 6620M graphics used in A8-3520M processor (APU) ● AMD Radeon HD 6520M graphics used in A6-3420M processor (APU) ●...
  • Page 11 Category Description Supports the following single hard drive configurations: ● 750 GB, 7200 rpm, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 640 GB, 5400 rpm, 9.5 mm ● 500 GB, 7200 rpm, 9.5 mm ● 500 GB, 5400 rpm, 9.5 mm ●...
  • Page 12 Category Description External media HP Multi-Format Digital Media Reader supports the following digital card formats: card ● MultiMediaCard ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity Memory card ● Secure Digital Extended Capacity Memory Card with support of UHS104 ●...
  • Page 13 Category Description Operating system Preinstalled: ● Windows 7 Professional (32-bit and 64-bit) ● Windows 7 Home Basic 64-bit ● Windows 7 Home Premium 64-bit ● Windows 7 Starter (32-bit; only with 500 GB and smaller hard drives; 2 GB and less of system memory;...

  • Page 14: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLAN devices. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > CyberLink YouCam >...

  • Page 15: Top

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide.

  • Page 16: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer.

  • Page 17: Lights

    Lights Item Component Description ● TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light White: The computer is on. ●...

  • Page 18: Touchpad

    TouchPad Item Component Description ● TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. Left TouchPad button Functions like the left button on an external mouse.

  • Page 19: Left Side

    Left side Item Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 20: Front

    Front Component Description Speakers (2) Produce sound. Chapter 2 External component identification...

  • Page 21: Right Side

    Right side Item Component Description Optical drive Reads and writes to an optical disc. ● Optical drive light Green: The optical drive is being accessed. ● Off: The optical drive is off. USB port Connects an optional USB device. ● AC adapter light White: The computer is connected to external power and the battery is fully charged.

  • Page 22: Bottom Components

    Bottom components Item Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Serial number (s/n) This is an alphanumeric identifier that is unique to each product. Part number/Product number (p/n) This number provides specific information about the product's hardware components.

  • Page 24: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number 14.0-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) In butter gold finish 641343-001 In charcoal gray finish 641338-001 In luminous rose finish 641337-001 In ocean drive finish 639447-001 In Pacific blue finish...
  • Page 26 Item Component Spare part number In pewter finish 641347-001 In Sonoma red finish 641344-001 In sweet purple finish 641350-001 Power button board (includes cable) 639451-001 TouchPad button board (includes cable) 639450-001 TouchPad LED board (includes cable) 640292-001 Cable Kit, includes: 639442-001 (7a) TouchPad cable...
  • Page 27 Item Component Spare part number (13) Processor (includes replacement thermal material) AMD A8-3520M 2.50-GHz processor (1.6-GHz FSB, 4.0-MB L2 cache, 669690-001 quad core, 35 W) AMD A8-3500M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, 653350-001 quad core, 35 W) AMD A6-3420M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, 669688-001 quad core, 35 W) AMD A6-3400M 2.30-GHz processor (1.4-GHz FSB, 4.0-MB L2 cache,...
  • Page 28 Item Component Spare part number For use only with computer models equipped with the AMD A60M chipset and a 649954-001 graphics subsystem with UMA video memory For use only with computer models equipped with the AMD RS880MD chipset and a 649952-001 graphics subsystem with discrete video memory For use only with computer models equipped with an AMD Athlon, Phenom, Turion, or...
  • Page 29 Item Component Spare part number Broadcom 4313 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-501 Ralink RT5390 802.11 b/g/n 1x1 WiFi Adapter 630703-001 Realtek RTL8188CE 802.11 b/g/n 1x1 WiFi Adapter 640926-001 Atheros AR8002WB-1NGB 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo 593127-001...

  • Page 30: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 639442-001 TouchPad cable Optical drive cable Hard drive cable Chapter 3 Illustrated parts catalog...

  • Page 31: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display hinge covers (2) 639446-001 Display bezel 639440-001 Webcam/microphone module 637197-001 14.0-in, HD, LED, BrightView display panel 639454-001 Display Hinge Kit (includes left and right display hinges and brackets) 639445-001 Display Cable Kit (includes display panel cable and webcam/microphone 639441-001 module cable) Antenna Kit (includes left and right wireless antenna cables and transceivers)

  • Page 32: Mass Storage Devices

    Item Component Spare part number In Pacific blue finish 641332-001 In pearl pink finish 641333-001 In pewter finish 641331-001 In Sonoma red finish 641328-001 In sweet purple finish 641334-001 Display Screw Kit (not illustrated) 639457-001 Mass storage devices Item Component Spare part number Hard drive (2.5-in, SATA, does not include hard drive cable, isolators, or shield): 750-GB, 7200-rpm...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter 90-W PFC RC V HP Smart AC adapter for use with all computer models 609940-001 65-W RC V HP Smart AC adapter for use only with computer models equipped 609939-001 with an AMD processor Power cord (3-pin, black, 1.83-m):...
  • Page 34 Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter for use with for use only with computer models computer models 609939-001 65-W RC V HP Smart AC adapter for use only with computer models equipped with an AMD processor 609940-001 90-W PFC RC V HP Smart AC adapter for use with all computer models 616333-001 AMD V140 2.30-GHz processor (512-KB L2 cache, 1066-MHz 3.2-GT/sec, single core, 25 W;...
  • Page 35 Spare part number Description 634689-001 AMD Phenom II P960 1.80-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/ sec, quad core, 25W; includes replacement thermal material) 634691-001 AMD Turion II P560 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/ sec, dual core, 25W; includes replacement thermal material) 635494-001 AMD Phenom II N660 3.00-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/ sec, dual core, 35W;...
  • Page 36 Spare part number Description 639446-001 Display hinge covers 639447-001 14.0-in, HD, LED, BrightView display assembly in ocean drive finish (includes webcam, two microphones, and wireless antenna transceivers and cables) 639448-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive (includes bezel and bracket) 639449-001 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive (includes bezel and bracket) 639450-001...
  • Page 37 Spare part number Description 641338-001 14.0-in, HD, LED, BrightView display assembly in charcoal gray finish (includes webcam, two microphones, and wireless antenna transceivers and cables) 641339-001 14.0-in, HD, LED, BrightView display assembly in pewter finish (includes webcam, two microphones, and wireless antenna transceivers and cables) 641340-001 14.0-in, HD, LED, BrightView display assembly in Pacific blue finish (includes webcam, two microphones, and wireless antenna transceivers and cables)
  • Page 38 Spare part number Description 649949-001 System board for use only with computer models equipped with the AMD A60M chipset, an AMD processor, and a graphics subsystem with 512-MB of discrete video memory (includes replacement thermal material) 649950-001 System board for use only with computer models equipped with the AMD A60M chipset, an AMD processor, and a graphics subsystem with 1024-MB of discrete video memory (includes replacement thermal material) 649952-001...

  • Page 39: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 41 Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 42: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 43: Component Replacement Procedures

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Serial number (s/n) This is an alphanumeric identifier that is unique to each product. Part number/Product number (p/n) This number provides specific information about the product's hardware components.
  • Page 45 Component replacement procedures...

  • Page 46: Battery

    Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 639449-001 and 659848-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 639448-001 and 659847-001 Optical drive bay space saver 659618-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 48 Remove the Phillips PM2.5×6.0 screw that secures the optical drive to the computer. Insert a thin tool, such as an unbent paper clip (1), into the optical drive release hole. (The optical drive tray releases.) Use the optical drive tray to remove the optical drive (2) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you.

  • Page 49: Hard Drive

    Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive isolators, or Mylar shield. The hard drive isolators and Mylar shield are included in the Hard Drive Hardware Kit, spare part number 639444-001.
  • Page 50 Lift the front edge of the hard drive (2) until it rests at an angle. Remove the hard drive. If it is necessary to replace the hard drive cable (1) or the hard drive isolators (2) from the hard drive, remove and replace the components. The hard drive cable is included in the Cable Kit, spare part 639442-001.

  • Page 51: Memory Module

    Memory module Description Spare part number 4-GB (PC3, 10600, 1333-MHz) 621569-001 2-GB (PC3, 10600, 1333-MHz) 621565-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 52: Wlan Module

    WLAN module Description Spare part number Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter 605560-005 Broadcom 4313 802.11 b/g/n 1x1 WiFi and 2070 Bluetooth 3.0 Combo Adapter 600370-001 Broadcom 4313 802.11 b/g/n 1x1 WiFi and 2070 Bluetooth 3.0 Combo Adapter (Brazil only) 600370-201 Broadcom 4313 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001...
  • Page 53 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 54: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard with black finish for use in Brazil 636376-201 Keyboard with black finish for use in Canada 636376-121 Keyboard with black finish for use in Latin America 636376-161 Keyboard with black finish for use in Taiwan 636376-AB1...
  • Page 55 Remove the keyboard: Remove the Phillips PM2.5×6.0 screw that secures the keyboard to the computer. Rest the computer on its left side. Open the computer. Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 56 Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board.

  • Page 57: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number In butter gold finish 641351-001 In charcoal gray finish 641346-001 In luminous rose finish 641345-001 In ocean drive finish 639459-001 In Pacific blue finish 641348-001 In pearl pink finish 641349-001...
  • Page 58 Remove the nine Phillips PM2.5×7.0 screws that secure the top cover to the computer. Remove the following screws: (1) Two Phillips PM 2.5×4.0 screws in the hard drive bay (2) One Philllips PM2.5×6.0 screw near the memory module bay (3) One Philllips PM2.5×6.0 screw on the right side of the hard drive bay (4) Three Phillips PM2.5×6.0 screws in the battery bay Turn the computer right-side up, with the front toward you.
  • Page 59 Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: (1) Power button board cable (included with the power button board spare part kit) (2) TouchPad cable (included in the Cable Kit, spare part number 639442-001) (3) TouchPad button board cable (included with the TouchPad button board spare part kit) Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure.
  • Page 60 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 61: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 639451-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 639450-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Touchpad Led Board

    Reverse this procedure to install the TouchPad button board and cable. TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 640292-001 Before removing the TouchPad LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Reverse this procedure to install the TouchPad LED board and cable. Chapter 4 Removal and replacement procedures...

  • Page 65: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 639458-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 66: Optical Drive Cable

    Optical drive cable NOTE: The optical drive cable is included in the Cable Kit, spare part number 639442-001. The optical drive cable includes the optical drive connector. Before removing the optical drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Release the optical drive cable (2) from the clips built into the base enclosure. Remove the optical drive cable. Reverse this procedure to install the optical drive cable. Component replacement procedures...

  • Page 68: Usb Board

    USB board Description Spare part number USB board (includes cable) 639452-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 639443-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 70: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an E2-1800 1.7-GHz processor (dual core, 18 W) and a graphics subsystem with 686615-001 UMA video memory Equipped with a Fusion E-450 1.65-GHz processor (dual core, 18 W) and a graphics subsystem 659871-001 with UMA video memory Equipped with a Fusion E-350 1.60-GHz processor (dual core, 18 W) and a graphics subsystem...
  • Page 71 When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page ● RTC battery (see RTC battery on page ●...
  • Page 72 Release the ZIF connector to which the USB board cable is attached, and then disconnect the USB cable (2) from the system board. Remove the Phillips PM2.5×6.0 screw (1) that secures the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Chapter 4 Removal and replacement procedures...
  • Page 73 Remove the system board (3) by sliding it up and to the right at an angle. NOTE: System boards for use with computer models equipped with an AMD processor have the Southbridge chip located on the bottom of the board. A thermal pad is used on the Southbridge chip (1) and the base enclosure heat sink (2) that services it.

  • Page 74: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 75: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number 639460-001 For use only with computer models equipped with the AMD A60M chipset and a graphics 649953-001 subsystem with discrete video memory For use only with computer models equipped with the AMD A60M chipset and a graphics 649954-001 subsystem with UMA video memory...
  • Page 76 Remove the three Phillips PM2.5×5.0 screws (2) and the three Phillips PM2.5×10.0 spring- loaded screws (3) that secure the heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 77 If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the fan to the heat sink. Disengage the two clips (2) that secure the fan to the heat sink. Remove the heat sink (3) from the fan.

  • Page 78: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A8-3520M 2.50-GHz processor (1.6-GHz FSB, 4.0-MB L2 cache, quad core, 35 W) 669690-001 AMD A8-3500M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, quad core, 35 W) 653350-001 AMD A6-3420M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, quad core, 35 W) 669688-001...
  • Page 79 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 38), and then remove the following components: ● Optical drive (see Optical drive on page ●...

  • Page 80: Led Board

    LED board Description Spare part number LED board 640293-001 Before removing the LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 81: Display Assembly

    Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables). Description Spare part number 14.0-in, HD, LED, BrightView display assembly In butter gold finish 641343-001 In charcoal gray finish 641338-001 In luminous rose finish 641337-001 In ocean drive finish 639447-001...
  • Page 82 Remove the display assembly (4). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the Mylar screw covers (1) and the two Phillips PM2.5×6.0 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 83 Remove the display bezel (4). The display bezel is available using spare part number 639440-001. If it is necessary to replace the webcam/microphone module: Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) Disconnect the webcam/microphone module (2) from the webcam/microphone module.
  • Page 84 Remove the hinge covers (2). The hinge covers are available using spare part number 639446-001. If it is necessary to replace the display panel: Remove the four Phillips PM2.5×6.0 screws that secure the display panel to the display enclosure. Chapter 4 Removal and replacement procedures...
  • Page 85 Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.
  • Page 86 Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 639445-001. If it is necessary to replace the display panel cable: Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure.
  • Page 87 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 640294-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 88: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 89: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 90: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 91: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility.

  • Page 92: Using System Diagnostics

    Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 93: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 34.1 cm 13.43 in Depth 23.1 cm 9.10 in Height (front to back) 3.0 cm to 3.6 cm 1.9 in to 1.4 in Weight: 2.20 kg 4.9 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W or 19 V dc @ 4.74 A - 90 W Temperature Operating (writing to optical disc)

  • Page 94: Hard Drive Specifications

    Metric U.S. Width 31.2 cm 12.28 in Height 17.6 cm 6.93 in Diagonal 35.7 cm 14.05 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Backlight Character display 80 × 25 Total power consumption 6.0 W Viewing angle +/-65 horizontal, +/-50°...

  • Page 95: Blu-Ray Rom Dvd±R/Rw Super Multi Double-Layer Drive Specifications

    Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R- DVD-RAM (Ver.2), DVD+R, DVD-R, DL, BD-RE, BD-RE-DL, DVD-ROM, CDR, and CD-ROM DVD+R, DVD+R-DL, DVD+RW, DVD- R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CDROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R,...
  • Page 96 Applicable disc Read: Write: 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD+R(9) 2,700 KB/sec 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode Chapter 6 Specifications...

  • Page 97: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive.

  • Page 98: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 99: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 100: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 101: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 102: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 103: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 104: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 105: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzlerland Taiwan...

  • Page 106: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 107 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 108 Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 109 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 110 Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel.
  • Page 111 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. Display 103...

  • Page 112: Index

    Index caps lock light 9 Display Screw Kit, spare part AC adapter light 13 chipset, product description 1 number 24, 28 AC adapter, spare part numbers components display specifications 85 25, 26 bottom 14 drive light 11 action keys 8 button 7 drives, preventing damage 32 antenna...
  • Page 113 light components 9 hard drive lights packaging guidelines 34 precautions 32 AC adapter 13 plastic parts, service product description 2 caps lock 9 considerations 31 removal 41 drive 11 Plastics Kit, spare part number spare part numbers 20, 24, optical drive 13 21, 28, 39 26, 27, 29, 41 power 9, 11...
  • Page 114 product name 1 system board removal 78 removal 62 spare part number 23, 28, 79 spare part numbers 18, 27, wireless light 9 removal/replacement 29, 30, 62 wireless, product description 3 preliminaries 31 system boards WLAN module procedures 35 spare part numbers 30 removal 44 right-side components 13 System Diagnostics 80...

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