Solving Cd-Rom Drive/Dvd-Rom Drive Problems - Compaq Armada M700 Series Reference Manual

Solving CD-ROM drive/DVD-ROM Drive Problems

Problem
Drive cannot
read a disc.
CD-ROM drive
or DVD-ROM
drive is not
detected by the
computer.
Possible Cause
Disc is not properly
seated in the drive.
Disc is loaded in the
loading tray upside down.
Disc has a scratch on its
surface.
Drive is not connected
properly.
Solution
Open the loading tray,
insert the disc, then close
the tray.
Open the loading tray,
turn over the disc (label
facing up), then close the
tray.
Insert a different disc.
If you are running a
version of Windows that
was preinstalled by
Compaq, remove the
drive from the MultiBay
and reinsert it.
If you are running a
version of Windows that
was not preinstalled by
Compaq, turn off the
computer. Then remove
the drive from the
MultiBay and reinsert it.
Troubleshooting 16-7