Contacting Customer Support - Konica Minolta bizhub 4702P User Manual

Troubleshooting
Adjusting scanner registration
1
From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Scanner Configuration > Scanner Manual Registration
2
In the Print Quick Test menu, touch Start.
3
Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration.
4
In the Copy Quick Test menu, touch Start.
5
Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are different from the original document, then adjust Left Margin and
Top Margin.
6
Repeat step 4 and
Adjusting ADF registration
1
From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Scanner Configuration > Scanner Manual Registration
2
In the Print Quick Test menu, touch Start.
3
Place the Print Quick Test page on the ADF tray.
4
Touch Front ADF Registration or Rear ADF Registration.
Notes:
•
To align Front ADF Registration, place the test page faceup, short edge first into the ADF.
•
To align Rear ADF Registration, place the test page facedown, short edge first into the ADF.
5
In the Copy Quick Test menu, touch Start.
6
Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are different from the original document, then adjust Horizontal
Adjust and Top Margin.
7
Repeat step 5 and

Contacting customer support

Before contacting customer support, make sure to have the following information:
•
Printer problem
•
Error message
•
Printer model type and serial number
Visit the place where you purchased your printer.
step 5 until the margins of the Copy Quick Test page closely match the original document.
step 6 until the margins of the Copy Quick Test page closely match the original document.
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