Konica Minolta bizhub 4702P User Manual page 174

Troubleshooting
Action
Step 3
Check the status of the toner cartridge, and replace if necessary.
a
From the control panel, navigate to:
Status/Supplies > Supplies
b
Print the document.
Is the printer printing blank or white pages?
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print dark?
Step 2
a
Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b
Reduce toner darkness. From the control panel, navigate to:
Settings > Print > Quality
c
Print the document.
Is the print dark?
Yes No
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
174
to