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3720/9920 Operator's Manual TSTH120N Read this manual carefully before you use this product and keep it handy for future reference. For safety, please follow the instructions in this manual.
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Optional Equipment HANDSET TYPE 100( Telephone Handset ) This permits voice communication (over the PSTN). PAPER FEED UNIT TYPE 180( Second Cassette ) A second paper feed unit can be added to the base machine. BYPASS FEEDER TYPE 180( Multi-purpose Feeder ) A third paper feed unit can be added to the base machine.
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FCC Requirements 1. This equipment complies with Part 68 of the FCC rules. On the cover of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the tele- phone company.
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Notice R CAUTION: Use of controls, adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. Shielded interconnect cables must be employed with this equipment to ensure compliance with the pertinent RF emission limits governing this device. Although this equipment can use either loop disconnect or DTMF signalling, only the performance of the DTMF signalling is subject to regulatory require- ments for correct operation.
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- ENERGY SAVING INFORMATION As an Energy Star Partner, we have determined that this fax model meets Ener- gy Star guidelines for energy efficiency. This product was designed to reduce the environmental impact associated with fax equipment. This is accomplished by means of energy saving features such as power saving mode.
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Note to users in the United States of America - Notice: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential in- stallation.
TABLE OF CONTENTS 1. Safety Important Safety Instructions... 1 When to Call Your Service Representative ... 3 Power And Grounding ... 4 Power Supply ... 4 Grounding ... 4 Other Important Informations... 5 General ... 5 Cold Weather Power-up ... 5 Thunderstorms ...
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Rejecting or accepting messages from specified senders (Authorized Reception) ... 54 About Authorized Reception ... 54 Entering A List Of Senders To Treat Differently (Function 81)... 54 Switching authorized reception on / off (Function 62) ... 54 Cassette Selection... 55 About Cassette Selection ...
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Editing a Function Program... 77 Deleting a Function Program ... 77 Dual Access ... 78 5. Maintaining Your Machine Loading Paper In The Main Cassette... 79 Loading Paper In The Lower Cassette ... 82 Loading Paper In The Optional Multi-purpose Feeder... 85 Replacing The Toner Cassette And Cleaning Pad ...
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7. Technical Reference Access Code For Functions 61 To 95... 131 User Parameters ... 132 User Parameter Hints... 136 Adjusting The Volume Of Various Features (Function 92)... 137 Selecting The Display's Language (Function 93) ... 139 Entering Characters ... 140 Entering Symbols ...
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Setting The Phone Line (Function 62) ... 167 Setting The Date & Time (Function 91)... 167 Summer Time / Daylight Saving Time (Function 62) ... 168 9. Function List Function List ... 169 10.Certification Label Certification Label ... 173 INDEX... 174...
Important Safety Instructions All Safety messages in the main text of this manual are labeled WARN- ING or CAUTION. These mean the following: WARNING: Important information to alert you to a situation that might cause serious injury and damage to your property if instructions are not followed properly.
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Safety Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord. If an extension cord is used with this product, make sure that the to- tal of the ampere ratings on the products plugged into the exten- sion cord does not exceed the ex- tension cord ampere rating.
When to Call Your Service Representative WARNING: Do not attempt any maintenance or troubleshooting other than that mentioned in this manual. This machine contains a laser beam generator and direct exposure to laser beams can cause permanent eye dam- age. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the follow-...
Safety Power And Grounding Power Supply Power requirements: 115 V, 60 Hz Insert the power plug securely into the wall socket. Make sure that the wall outlet is near the machine and readily ac- cessible. Do not connect other equipment to the same socket.
Other Important Informations General Since some parts of the machine are supplied with high voltage, make sure that you do not attempt any repairs or attempt to access any part of the machine except those described in this manual. Do not make modifications or re- placements other than those men- tioned in this manual.
Safety Copy Paper • 16 to 24 lb. copy paper is recom- mended. • Do not use damp paper, or copies will be defective. • Do not touch copy paper if your fingers are wet or oily; fingerprints may appear on the copy. •...
Part Names Lower paper cassette The optional lower paper cassette holds more paper. Main paper cassette The main paper cassette holds copy pa- per. 2. Machine Layout Print delivery tray Copies, incoming faxes, and prints gener- ated using the Optional PC Interface kit are delivered here.
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Machine Layout Main switch The main switch turns your machine on and off. Operation panel Key panel for operating the machine. Optional Handset Document guide Match the document guide to the size of your original documents. Document table Document table holds up to 30 sheets which are fed one at a time.
Operation Panel Add Paper indicator Lights when a cassette is empty. Add Toner indicator Blinks when toner is about to run out and lights continuously when toner has run out. Check Display indicator The Check Display Indicator lights to tell you to read the display.
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Machine Layout { { { { Energy Saver} } } } key Hold a few seconds this to start or end the energy saver mode. { { { { Copy} } } } key Press this to copy the document now in the feeder.
• Length and Width: See the above diagram. If the page is too short, put it inside a document carrier or enlarge it with a copier. If the page is too long, divide it into two or more sheets. Clearly Written •...
• OHP Sheets, vinyl-coat paper • Waxed paper • Carbon paper • Silicone oil Note Copies made with a copier that uses silicone oil may cause a misfeed. To avoid this, do not scan such copies until five or ten minutes after copying.
Memory Transmission And Immediate Transmission There are two ways to send a fax mes- sage. • Immediate Transmission • Memory Transmission Memory Transmission (Memory Indicator Lit) Memory Transmission is convenient because: • Fax messages can be scanned much more quickly (you can take your document away from the fax machine without...
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Faxing after you dial the number and go to step G. The display will look like this: TRANSMIT DIAL FAX NUMBER If the memory indicator is not lit, press the { { { { Memory} } } } key. Dial the number in one of the fol- lowing ways.
Reference Send Later: see P.21 “Sending At A Specific Time (Send Lat- er)”. Press the { { { { Start} } } } key and wait. The machine will dial the destina- tion's number. 5551234 SET DOC. OR DIAL NO. Note If the other party's line is busy, your...
Faxing Reference How to set document, see P.13 “Memory Transmission (Memory Indicator Lit)”. Dial. TRANSMIT 5551234 Reference How to dial, see P.13 “Memory Transmission (Memory Indicator Lit)”. Press the { { { { Start} } } } key. 5551234 DIALING The machine dials and connect to the other party.
Receiving Telephone Calls & Fax Messages (Faxes/Phone Calls) The machine can treat incoming fax messages and telephone calls in three ways. Auto mode Use this mode if your line is shared by a fax machine and telephone. When a call comes in, the machine will ring a number of times to give you the chance to pick up the handset.
Faxing If you hear a voice A Continue your conversation as you would normally. If you hear a fax tone A Remove any documents from the feeder, press the { { { { Start} } } } key then replace the handset. The machine will start receiv- ing.
Printing Received Messages That Have Been Stored (Substitute Reception) Printing Received Messages That Have Been Stored (Substitute Reception) If the Receive File indicator is lit, a message was stored in memory using substitute reception. This could be be- cause the machine ran out of paper or toner, or because the Power Saver has turned off the print engine.
Faxing Faxing A Page With Very Fine Detail So that text, diagrams and images stand out clearly in your document, the machine automatically detects the image density (contrast) and makes a compensation. However, if you need to send a docu- ment which requires optimum clari- ty, select the resolution setting...
Optional Features For Transmission Sending At A Specific Time (Send Later) This feature is called Send Later. Using this feature, you can delay transmission of your fax message un- til a specified time. This allows you to take advantage of off-peak telephone line charges without having to be by the machine at the time.
Faxing are missing (for example, due to a double feed in your machine's docu- ment feeder). Limitation This feature is available at Immedi- ate Transmission. Note If you do not select Immediate Transmission, Page Count is auto- matically switched on, and the pages are counted automatically.
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that is called the Journal. This will help you to check on who has been using the machine, and how often. • They allow personalization of doc- uments and printed reports. For example, if you use Label Insertion and store your name with your Personal Code, the receiver of your fax message will see your name at the top of the printout.
Faxing Redialing If a message was not transmitted suc- cessfully, that does not mean that you have to enter the telephone number again. In many cases, the machine will redial the destination automati- cally. Or, with the AI Redial key, you can redial with just a few keystrokes.
Storing & Editing Fax Numbers (Functions 31 & 32) You can store numbers that you often use in the machine's memory. A stored number will remain in memo- ry even if the power is cut. You can store numbers in two ways. Quick Dials The number is assigned to its own key.
Faxing pad. See P.140 “Entering Charac- ters” NEW YORK OFFICEkkkkk Press { { { { Yes} } } } key. LABEL SET ON Press W W W W or V V V V a to select whether the label for this Quick Dial will be printed on top of messages that you send to this destination.
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Press { { { { Yes} } } } key. LABEL SET ON iOFF Press W W W W or V V V V a to select whether the label for this Speed Dial will be printed on top of messages that you send to this destination.
Faxing Storing & Editing A Group Of Fax Numbers (Function 33) Groups If you regularly broadcast messag- es to the same set of destinations, you can combine these numbers into a group. Then just select the group and each number will be di- alled in sequence automatically.
Enter a fax number. Note Enter one in one of these ways. • Press a Quick Dial key. • Press the Speed Dial key fol- lowed by two digits. • Enter a number on the ten key pad. Press the { { { { Yes} } } } key. Note ALREADY PROGRAMMED flashes up on the display, either...
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Faxing a 30 PROGRAM? Press the { { { { Yes} } } } key. a 30 PROGRAM? PROGRAM GROUP KEY? Press the { { { { Yes} } } } key. PRINT LISTh/SEARCHi Press the { { { { Function} } } } key. QUICK/ hi...
Dial Options The Dial Options provide access to various F-code features which are de- signed to allow confidential transmis- sion and polling reception between different makers' fax machines. Use them if the other party's fax machine is of a different make and supports the F-code features.
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Faxing • To skip SEP, press the {No} key then go to step F. Enter the SEP code on the ten key pad then press the { { { { Yes} } } } key. SID? (I) Do one of the following: •...
Chain Dialing This feature allows you to compose a telephone number from parts, some of which may be stored as Quick Dial Keys or Speed Dial Codes, and some of which may be input at the ten key pad. You can program commonly used area or country codes into Speed Dial Codes or Quick Dial Keys.
Faxing Erasing A Stored Message Before It Is Sent (Functions 21 & 22) Every time you store a fax message in your machine's memory, a new file is created. A file is also created for stor- ing instructions to pick up a fax mes- sage left elsewhere (polling, see P.74 “Calling To Request A Message (Poll- ing)”).
Printing A Stored Message (Function 51) If you need to see the contents of any files, use this feature. Press the { { { { Function} } } } { { { { 5} } } } { { { { 1} } } } and the { { { { Yes} } } } key.
Faxing Confidential Reception Storing & Editing the Confidential ID Programming the Confidential ID This can be any four-digit code except '0000'. You must enter it to print any messages that have been sent to your machine using Confidential Trans- mission. Press { { { { Function} } } } { { { { 6} } } } then the access code { { { { 2} } } } { { { { 2} } } } { { { { 2} } } } { { { { 2} } } } .
Printing messages Received into Memory (Function 52) If someone sends you a message us- ing the Confidential Transmission feature, instead of printing it out im- mediately, the machine stores it in memory. The Receive File indicator on the operation panel blinks to in- form you when a confidential mes- sage has come in.
Faxing Sending A Fax Using The Handset You can send a fax message using the handset. (Optional handset or exter- nal telephone is required.) Set the document then pick up the handset. Dial the other party. If you hear a voice A Speak to the other party.
Answering The Telephone This feature is available when you connect the optional handset or exter- nal telephone. Note If the telephone rings just once, a fax is coming in. Do not pick up the handset. If the telephone rings continuously Pick up the handset and speak to the other party.
Faxing Phoning And Faxing On The Same Call To talk before sending a fax Pick up the handset. Dial. Note Do not press the {Start} key. If you hear a voice speak as a nor- mal telephone conversation. If you hear a high-pitched tone instead of a voice A Place your fax message in the feeder, then press the { { { { Start} } } }...
Verifying Communications, Errors, Counters, Etc. You can obtain reports from your ma- chine either by having your machine print them out automatically, or by printing them out yourself. Automatically printed reports Unless otherwise indicated, the auto- matic printing of these reports can be turned on or off by changing the bit of the user parameters (see P.132 “User Parameters”).
Other Features communication failure report is printed after a job has been com- pleted. And at the end, it prints a communication failure or trans- mission result report. Check it, and retransmit any pages that were not sent. If a particular problem con- tinues or gets worse, keep the error reports for the service technician.
The Footnote on the Journal TX counter: Total number of transmitted pages RX counter: Total number of received pages Counters (function 94) These counters will help you if you wish to keep a regular check on how many pages your machine has sent, received, and copied.
Other Features Programming Keystrokes If you regularly transmit to a particu- lar destination or set of destinations using the same features, you can save a lot of repetitive the ten key pad op- eration by storing the features and destinations in a Keystroke Program. Keystroke Programs are stored as Quick Dial Keys.
this example, press the Quick Dial { { { { 01} } } } Labeling a program If you store a label for your keystroke programs, the label will appear on the display when you use the program. Press the { { { { Function} } } } { { { { 3} } } } { { { { 4} } } } and the { { { { Yes} } } } key.
Other Features Note The program begins at once. Reference Picking Up Messages Stored Elsewhere (Polling Reception ) : see P.74 “Calling To Request A Message (Polling)”. Erasing a program / Changing the program Label When you wish to delete a keystroke program, do the following.
Batch Transmission This feature will save communication costs if you often send more than one message to the same location. If various people in your office send messages to the Tokyo branch office, sending all these messages on sepa- rate calls can be expensive. It is cheap- er to send them all together on the same call.
Other Features Programming the personal codes The main advantage of Personal Codes is that they allow you to track machine usage You can still use Per- sonal Codes to personalize your fax messages, by using the Label Inser- tion feature. Each user can be given a Personal Code.
Storing a personal code Press the { { { { Function} } } } { { { { 6} } } } then enter the access code { { { { 2} } } } { { { { 2} } } } { { { { 2} } } } { { { { 2} } } } . Then press { { { { 7} } } } { { { { 2} } } } and the { { { { Yes} } } } key.
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Other Features B Input a Confidential ID for the personal code used by this us- C Press the { { { { Yes} } } } key. To enter another code A Go to step C C C C . Press the { { { { Function} } } } key to finish.
Other Features Tonal Signals On this model the {*} key on the ten key pad is used as the Tone key. Some organizations offer you a spe- cial service by telephone, which you can access by transmitting Touch tone or DTMF tones. If your phone service provides only pulse dialing, or if you are calling over a digital network, the ability to generate Tonal Signals will...
Rejecting messages from senders who don't identify themselves Rejecting messages from senders who don't identify themselves Your fax machine can reject incoming messages lacking an identifier signal. Follow the user parameter procedure on to enter these settings. Switch 05, bit 1 •...
Other Features Rejecting or accepting messages from specified senders (Authorized Reception) This feature is called Authorized Re- ception. It helps you reject junk fax mail. It lets you specify which terminals you wish to receive fax messages from; all others will be shut out. About Authorized Reception You must specify a list of senders (function 81).
Cassette Selection About Cassette Selection This feature is only available if your machine has an optional lower cas- sette, you can direct fax messages from certain senders to be printed from the main cassette. Note Example: Put yellow paper in the main cassette.
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Other Features Press the { { { { Yes} } } } key. CASSETTE SELECT Y/hi Press W W W W or V V V V to change the on or off setting. Press the { { { { Yes} } } } and { { { { Function} } } } key.
Entering A List Of Senders To Treat Differently (Function 81) You can enter a list of up to 30 identi- fications (RTI, CSI and Wild Cards) for senders you wish to treat differ- ently. For instance, for each identifi- cation in the list, you have the following options.
Other Features specified Cassette Selection using V V V V or W W W W . (if yes: ON, if no: OFF) SET CASSE SLT iOFF Press the { { { { Yes} } } } key. RTI/CSI kkkkkkkkkkkkkkkkkkkk Either: To program another special terminal A Go to step C C C C .
SET AUTHORIZED Y/hi Press the { { { { Yes} } } } key. SET CASSE SLT iOFF Select whether you set this RTI/ CSI as the special terminal for specified Cassette Selection using V V V V or W W W W . (if yes: ON, if no: OFF) SET CASSE SLT iOFF Press the { { { { Yes} } } } key.
Other Features Forwarding Using this feature, you can send fax messages coming in from certain lo- cations on to another fax machine. The terminals that receive your for- warded messages are called “for- warding terminals”. If other fax machines in your organi- zation have this feature, you can use Forwarding to set up distribution chains for incoming fax messages.
FORWARD KPAD/hi kkkkkkkkkkkkkkkkkkkk Store a forwarding station num- ber. FORWARD KPAD/Y/N 2125551234kkkkkkkkkk Note Example: {2} {1} {2} {5} {5} {5} {1} {2} {3} {4} If your machine is behind a PBX, add the access code before the number, unless this for- warding station is an extension connected to the same PBX as your machine.
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Other Features Then press { { { { 8} } } } { { { { 2} } } } and the { { { { Yes} } } } key. SETTING? PRINT LISTh/SEARCHi Press V V V V until the forwarding sta- tion number you wish to edit ap- pears.
If you delete the RTI/CSI A Press the { { { { No} } } } key. Important If you delete all the RTIs and CSIs for a forwarding station, you must also delete the for- warding station (see step B). If you do not do this, all in- coming messages will be for- warded to that station.
Other Features • Forward all incoming messages except those from specified send- ers (bit 7=1). (See P.132 “User Parameters”). Switching local printing on / You can choose whether your ma- chine prints copies of messages that it forwards (by default, these messages are not printed).
Wild Cards This feature greatly enhances the ef- fectiveness of the following features: • Authorized Reception • Forwarding • Specified Cassette Selection In each of these features, you have to store the RTI or CSI of various termi- nals that you normally receive fax messages from.
Other Features Receiving Options As receiving options, the Reverse Or- der Printing , Printing the Center Mark are available. Reverse Order Printing Normally, the machine prints the pages of received messages in the or- der that they were received uncollat- However, with Reverse Order Print- ing, the machine will collate the se- quence by printing the message from...
Reports You Can Printout Yourself You can print these reports at any time by following the steps below. Journal (Function 41) In addition to the automatic output of this report, which we've described earlier, you can print the Journal at any time.
Other Features To print the Group list A Press the { { { { No} } } } key. SELECT LISTS QUICK DIAL LIST? B Press the { { { { No} } } } key. SELECT LISTS SPEED DIAL LIST? C Press the { { { { No} } } } key.
Saving Energy To print a fax message your fax ma- chine uses a heating roller to fuse the image to the paper. This roller must already be hot when the paper passes under it. To maintain a temperature high enough to permit proper fusing, electricity is consumed.
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Other Features When you allow the roller to cool to room temperature, energy savings are at a maximum and printing will take a little longer since the roller will take more time to come to printing temperature. When you select the midpoint, some energy savings will still be achieved and printing will oc- cur more rapidly.
Saving Energy With The Power Saving Timer You can set sleep time to let the ma- chine go to saving energy condition and set the wake up time when it re- turns to standby mode the next morn- ing. During this Power Saver mode, a fax message received is stored in the memory and will be printed automat- ically the next morning after the wake...
Copying If you need to make a copy of some- thing, and there is no copier available, use your fax machine. Just place your original in the feeder, and press the {Copy} key. Note By default, copies are made at De- tail resolution.
Other Features Calling To Request A Message (Polling) Polling means “picking up” a docu- ment that has been left for you at a re- mote fax terminal. Limitation Polling can only be used when both machines have the Polling feature. Note With polling, telephone line costs are charged to the person receiving...
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Note Example: {2} {5} {6} {7} from the ten key pad. Press the { { { { Yes} } } } key. POLLING RECV OPTIONi DIAL FAX NUMBER Dial and press the { { { { Start} } } } key. Limitation In theory, you can poll up to 100 different destinations using the...
Other Features User Function Keys There are two Function keys (F1 and F2) on the operation panel. You can program each of these keys with a feature that you wish to use frequently. Store a User Function Code in the User Function Keys.
Other Features Dual Access Dual Access means that even if the machine is already carrying out a task, you may be able to operate the machine. For instance, if your machine is cur- rently receiving a long fax message, but you want to send a message and go back to your desk without having to wait by the machine, you can place your message in the feeder, select the...
5. Maintaining Your Machine Loading Paper In The Main Cassette Pull out the paper cassette and place it on a flat surface. Note Remove any paper that may have dropped inside the machine in the area vacated by the paper cassette. Lift up the cassette cover and remove it.
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Maintaining Your Machine If the metal base plate is raised, push it firmly down until it locks into place. Prepare a stack of blank paper. For smoother operation, square the edges. Load the paper into the cassette. TSTC050N...
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Replace the cassette cover. Note The frosted side of the cover must be face up when closed. Replace the cassette. Push it in firmly until it locks into place. Loading Paper In The Main Cassette TSTC220N...
Maintaining Your Machine Loading Paper In The Lower Cassette Pull out the paper cassette and place it on a flat surface. Note Remove any paper that may have dropped inside the machine in the area vacated by the paper cassette. Lift up the cassette cover and remove it.
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Prepare a stack of blank paper. For smoother operation, square the edges. Load the paper into the cassette. Replace the cassette cover. Note The frosted side of the cover must be face up when closed. Loading Paper In The Lower Cassette TSTC190N...
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Maintaining Your Machine Replace the cassette. Push it in firmly until it locks into place.
Loading Paper In The Optional Multi- purpose Feeder Remove any paper remaining in the feeder. Prepare a stack of blank paper. For smoother operation, square the edges. Lift back the document table. Rest the paper stack in the feeder. Loading Paper In The Optional Multi-purpose Feeder TSTF010N...
Maintaining Your Machine Replacing The Toner Cassette And Cleaning Pad Note When the Add Toner indicator (D) starts to blink, the toner cassette is almost empty. You will make 100 more copies before you have to change the toner cassette. When the Add Toner indicator (D) remains lit, it is time to install a new toner cassette.
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Grasp the old toner cassette as shown, and lift it out carefully. R WARNING: Do not incinerate waste toner. Toner dust may ignite suddenly when exposed to an open flame. Remove the old cleaning pad. Install the cleaning pad a shown in the illustration. Replacing The Toner Cassette And Cleaning Pad...
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Maintaining Your Machine Prepare the new toner cassette. Important Do not touch the green drum. Do not shake the cassette after you have removed the black paper. Remove the new toner cassette from its bag. Do not remove any paper or tape yet.
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Hold the cassette as shown and rest it in the machine. Make sure it fits in the slots provided on either side. Note The slots are marked with small arrows. Press down on the cassette until it locks into place. Note If you do not push the cassette right in, the top cover will not close.
Maintaining Your Machine Toner Cassette • Store in a cool, dark place. • Never store where they may be exposed to heat. • Keep out of the reach of children. • Do not eat toner. • Do not lay heavy objects on toner cassette. •...
Cleaning The Rollers And Scanner To maintain the machine's condition, clean the rollers and scanner from time to time. Open the top cover. Wipe the rollers. Wipe the white roller with a damp cloth. Roll it round with your fingers so that you can wipe the whole surface.
Maintaining Your Machine Changing The Paper Size In The Main Cassette This example explains how to switch to A4 size paper. To switch to other paper sizes, follow the same steps but move the end plate and side rails to the appro- priate size mark on the cassette.
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Remove any remaining paper. If this is the main cassette and the metal base plate is raised, push it firmly down until it locks into place. Squeeze the green end plate slightly and remove it. Changing The Paper Size In The Main Cassette TSTC050N...
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Maintaining Your Machine Insert the end plate into the A4 slot as shown. Remove the side rail (Squeeze in one of the plastic tabs on the underside of the cassette to loosen it). Replace the side rail in the A4 slots. Note There are two sets of slots and they are marked on the base.
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Remove the paper size plate located at the front of the cassette. Replace the plate, orienting it so that the A4 symbol is visible in the win- dow at the front of the cassette. Prepare a stack of blank paper. For smoother operation, square the edges. Changing The Paper Size In The Main Cassette TSTP100N TSTP110N...
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Maintaining Your Machine Load the paper into the cassette. Replace the cassette cover. Note The frosted side of the cover must be face up when closed. Replace the cassette. Push it in firmly until it lock into place. Note It is a good idea at this time to check that the side rails have not dislodged while you were loading paper.
Changing The Paper Size In The Lower Cassette This example explains how to switch to A4 size paper. To switch to other paper sizes, follow the same steps but move the end plate and side rails to the appro- priate size mark on the cassette. Note Remove any paper that may have dropped inside the machine in the area va- cated by the paper cassette.
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Maintaining Your Machine Squeeze the green end plate slightly and remove it. Insert the end plate into the A4 slot as shown. Remove the side rail (Squeeze in one of the plastic tabs on the underside of the cassette to loosen it).
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Replace the side rail in the A4 slots. Note There are two sets of slots and they are marked on the base. Make sure that the upper and lower tabs on the rail both fit in the inner set of slots. Repeat steps G G G G and H H H H for the other rail.
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Maintaining Your Machine Prepare a stack of blank paper. For smoother operation, square the edges. Load the paper into the cassette. Replace the cassette cover. Note The frosted side of the cover must be face up when closed. Replace the cassette. Push it in firmly until it lock into place. Note It is a good idea at this time to check that the side rails have not dislodged while you were loading paper.
Changing The Paper Size In The Optional Multi-purpose Feeder Remove any paper remaining in the feeder. Adjust the paper guide to match the new paper size. Prepare a stack of blank paper. For smoother operation. Changing The Paper Size In The Optional Multi-purpose Feeder TSTF030N TSTF020N...
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Maintaining Your Machine Rest the paper stack in the feeder. Before you can use it, you must change the paper size setting for the Multi- purpose Feeder using function 36. See P.103 “Changing The Paper Size Set- tings” TSTF010N...
Changing The Paper Size Settings When you change the paper size loaded in the main cassette, optional second cassette or optional multi-pur- pose feeder, you need to change the paper size settings. Note If you have the optional PC Inter- face and wish to use a custom pa- per size with the Multi-purpose Feeder, you need to set the paper...
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Maintaining Your Machine This page is intentionally blank.
If An Indicator Lights Up On The Operation Panel appears in the display: PRESS STOP KEY Press the {Stop} key. The Receive File indicator is lit: You've received a fax message which is now stored in the machine. See P.19 “Printing Received Messages That Have Been Stored (Substitute Reception)”...
Troubleshooting Other Possible Problems You Want To Remove The Document In The Feeder Open the document feeder (see P.107 “Clearing a Document Jam”) , then remove the document. Important Do not pull out the document without opening the auto document feeder, or you will damage the scanning mechanism.
Clearing a Document Jam When an original is jammed, CLEAR ORIGINAL is displayed — follow this pro- cedure to solve the problem. Note If copies, fax message or prints are jammed, follow the next procedure. Open the top cover to an angle of about 45 . Remove the original.
Troubleshooting Clearing a Copy, Fax, or Print Jam When CLEAR COPY is displayed, follow this procedure to solve the problem. For how to clear original jams, see the previous procedure. Clear a Jam inside the machine Pull the lower unit release lever towards you and open the top cover. Note If you do not pull the lever, only the upper unit will open.
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Remove any jammed paper underneath. Replace the toner cassette. Close the top cover. Clearing a Copy, Fax, or Print Jam...
Troubleshooting Clear a Jam in the Cassette Entrance Remove the main cassette and place it on a flat surface. Remove any paper from inside the machine. Push down the paper so that the base plate locks into place. TSTJ090N...
Replace the main cassette. Clear a Jam in the Optional Second Cassette Remove the optional second cassette and place it on a flat surface. Remove any paper from inside the machine. Clearing a Copy, Fax, or Print Jam...
Troubleshooting Replace the optional second cassette. Clear a Jam in the Upper Rear Unit Lift back the document table. Open the upper rear cover. TSTJ120N...
Pull out any jammed paper. Close the upper rear cover. Clear a Jam in the Lower Rear Unit Open the lower rear cover. Clearing a Copy, Fax, or Print Jam TSTJ110N TSTJ130N TSTJ050N...
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Troubleshooting Pull out any jammed paper. Close the lower rear cover. TSTJ060N TSTJ100N...
If Messages You Receive Don't Fit On Your Paper Breaking Down Large Format Messages If the incoming document is longer than the paper in your fax machine, the ma- chine will split it into multiple sheets. The tail end of the message will be repro- duced at the head of the next page.
Troubleshooting Communication Problems ERROR PRESS STOP display: Press the {Stop} key. Causes: • A poor line caused the communi- cation to fail. • The line is busy or noisy. Try to re- transmit. • The other machine is out of order. Ask the other party to check their machine.
RDS (Remote Diagnostic System) If your machine has a problem, a ser- vice technician can perform various diagnostic tasks over the telephone line from the service station to try to find out what is wrong with your ma- chine. The service technician can also use RDS to change some of your ma- chine's settings if you request it.
Troubleshooting Adjusting the Printing Margins (Function Follow these steps if you wish to ad- just the top and left margins on print- ed messages. You can chose the site of margins in steps of about 0.5 mm . If the upper and lower margins do not match, change the paper in the lower cassette.
Operating Difficulties Problem STANDBY MODE Nothing happens when the switch is turned on. SET DOC. OR DIAL NO. is not displayed. The display does not show the Ready condition, or the machine stops during an op- eration. Required Action Check the power cord. Is it properly plugged into the outlet? Plug it in firmly.
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Troubleshooting Problem TRANSMISSION The original is not pulled into the auto document feeder. Required Action You did not feed the document far enough into the feeder. Insert the document into the feeder until it stops. Retransmit. Do user maintenance, especially rollers (1,8). The telephone line is disconnected.
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Do user maintenance, especially roller (1). See P.91 “Cleaning The Rollers And Scanner”. Non-feeds Copier silicone oil on the originals Wait a few minutes, then try again. Incorrect alignment of originals Align the edges of the document. See P.13 “Memory Transmission (Memory Indicator Lit)”.
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Troubleshooting Problem Transmission cannot take place; CLEAR ORIGINAL ap- pears. Transmission cannot take place. Before taking action, wait un- til the Communicating indi- cator goes out, then press the {Stop} key. Consistent difficulty in com- municating with a particular terminal Consistent poor image quali- ty when communicating with a particular terminal...
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Problem Copies are blank. Copy paper misfeeds occur frequently. Stripes on copies. TELEPHONING You can't receive phone calls; the unit only rings once then goes into receive mode. You can't receive phone calls; the unit does not ring. Required Action The original must be placed face down in the docu- ment feeder.
Troubleshooting Displayed Error Messages The following messages may appear while you are operating or programming the machine. CHECK AUTO-DIALING NO FILE EXISTS TOO MANY DEST. USED AS GROUP USED AS PROGRAM USED AS DIAL USED AS GROUP KEY NOT PROGRAMMED ALREADY PROGRAMMED PLEASE SET PAUSE You cannot use the auto-dialer at the mo-...
ADD TONER CLEAR ORIGINAL CLEAR COPY CLOSE COVER UNABLE USE PRINTER SERVICE CALLk-kk USED AS DIAL OPTION WCHECK PAPER SIZE IN USE Error Codes Fax machines use a telephone line. The same types of problems you experience while making phone calls (such as noisy lines, cross talk, disconnection during conversation, weak signals) also occur with faxing.
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Troubleshooting Code Possible Cause 0-07 The facsimile machine that you were sending to disconnected during the call, either due to noisy phone lines, a paper jam or because it ran out of paper. Resend the page. 0-08 The machine at the other end received the page that you sent but it had errors on the page.
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Code Possible Cause 5-20 Insufficient memory to receive the message. When the pages in memory have been printed, ask the other party to resend. 5-21 5-22 5-23 5-24 5-25 Your machine has a problem with memory. 6-01 Poor line condition, a problem with the machine at the other end, or a prob- lem with your machine.
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Troubleshooting Code Possible Cause 9-17 There is a problem with your printer. 9-20 9-22 9-23 9-24 9-29 9-50 9-51 9-80 9-82 Note When an error occurs, it does not mean that you are doing anything wrong or that your machine needs service. Only if the problem persists should you call your service representative.
Calling The Service Station The machine has a feature called Ser- vice Report Transmission. Use this feature when your machine is having problems. The machine will transmit information about the condition of your machine to your service repre- sentative. A technician will then be able to find out what the problem is before making a visit.
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7. Technical Reference Access Code For Functions 61 To 95 Accessing functions 61 to 95 requires an access code. The sole purpose of this feature is to keep others from accidentally misad- justing the machine. This code cannot be changed, so do not rely on it as a security feature.
Technical Reference User Parameters Adjusting your machine sometimes requires that you change special settings called user parameters. For each user parameter, you must change a bit in a switch. A switch has eight bits. Each bit has a value of 1 or 0, and each bit is numbered 0 to 7 from the right.
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- List of all relevant user parameters Many bit settings have no effect and are not listed. (Never change these). The set- tings made at the factory are underlined. * : Default Settings Digits & Definition 0, 1, 2 and 3 4, 5: Default resolution when you send a mes- sage RESOLUTION...
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Technical Reference Digits & Definition 0: Automatically print memory transmission reports. COMMUNICATION RESULT REPORT(MEMORY 2: Automatically print storage reports for mem- ory transmission. FILE RESERVE REPORT(MEMORY TX) 4: Automatically print polling reception re- ports. COMMUNICATION RESULT REPORT(POLLING 5: Automatically print immediate transmission reports.
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Digits & Definition 2, 3: AUTHORIZED RECEPTION (Can also use function 62) 4,5 CASSETTE SELECTION (Optional Lower Cassette Required) 6,7 FORWARDING 0: Reverse Order Printing 7: Use dithering halftone (SPD) or standard halftone (STD) HALFTONE METHOD 2: Detect blank sheet 6: Print the received message when it is acting as a forwarding station.
Technical Reference Digits & Definition 1: Distinctive Ring 0, 1: Access to the public telephone line User Parameter Hints Changing your machine's default settings These are the settings your machine assumes immediately after it is turned on, after clearing the machine, or after you or the power saving reactivates it. Many of the user parameters determine your machine's default settings.
Adjusting The Volume Of Various Features (Function 92) You can change the beeper (monitor) volume of the desired feature. Beeps to signal transmissions. TRANS MONITOR Beeps to signal receptions. RECV MONITOR Beeps to signal on hook dialing. ONHOOK MONITOR Beeps when a number is dialed. DIAL MONITOR Beeps (doesn't buzz) to signal something going amiss.
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Technical Reference Adjust the dial monitor volume with W W W W and V V V V and press the { { { { Yes} } } } key when you're done. DIAL MONITOR MIN iii Adjust the BUZZER KEY volume with W and Vand press the { { { { Yes} } } } key when you're done.
Selecting The Display's Language (Function 93) If you would rather use another lan- guage for messages and displays, fol- low the procedure below. The three languages available are: English, French, and Spanish. Press the { { { { Function} } } } { { { { 6} } } } then enter the access number { { { { 2} } } } { { { { 2} } } } {2} { { { { 2} } } } .
Technical Reference Entering Characters Use the ten key pad for entering numbers. Use Quick Dial keys 1 to 26 for enter- ing letters, the W and V keys to change to another letter, the {Yes} key to accept a character, and Quick Dial key 27 for spaces and Quick Dial key 28 for other characters.
Document & Paper Specifications Documents (Using The Auto Document Feeder) Length: 4.1" – 23.6" Width: 5.8" – 8.5" Thickness: 16 – 24 lb Document Feeder Requirements • Do not insert torn, heavily curled, wavy, creased, dog-eared, damp, or otherwise damaged documents. Make copies of these originals and scan the copies.
Technical Reference Capabilities Stored Numbers (Long Term) • 30 Quick Dial keys, each of which can hold an individual number. Any five of the Quick Dial keys can hold a group of numbers. • 50 individual numbers stored as two-digit Speed Dial codes (see P.25 “Storing &...
Specifications Base Machine Power supply: 115 Vac, 60 Hz Power consumption: Energy saver mode: Average 2 W Standby mode: Average 25 W Transmission: Average 42 W Reception: Average 280 W Copying: Average 370 W Maximum power consumption: 600 W Protocol: Memory Capacity: •...
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Before Installation Before installing your machine, read the safety instructions at the begin- ning of this manual. To install the ma- chine, follow these procedures: Find a suitable location for the ma- chine. Remove all the pieces of tape at- tached to the machine.
Installation Machine Environment When choosing a location for your machine, please follow the safety in- struction given on the first section. Location For the best possible performance, in- stall your machine in a place which satisfies the following conditions. • Not exposed to direct sunlight •...
Installing The Toner Cassette Pull the lower unit release lever towards you and open the top cover. Note If you do not pull the lever, only the upper unit will open. Prepare the new toner cassette. Important Do not touch the green drum. Do not shake the cassette after you have removed the black paper.
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Installation Hold the cassette horizontally and shake it gently from side to side a few times Remove the black paper and tape. Hold the cassette as shown and rest it in the machine. Make sure it fits in the slots provided on either side. Note The slots are marked with small arrows.
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Press down on the cassette until it locks into place. Note If you do not push the cassette right in, the top cover will not close. Close the top cover. Note Background gray cast is sometimes evident on printed messages just after installing a new toner cassette.
Installation Installing The Main Paper Cassette Unpack the cassette. Raise the cassette cover. If necessary, adjust the paper size. When shipped the cassette is ready to be loaded with Letter size paper, so if you will be using this size then skip this step. Set the paper then lower the cassette cover.
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Installing The Main Paper Cassette Replace the cassette. Push it in firmly until it locks into place. Note When you change the paper size, you need to adjust the paper size setting with Function 36. See P.103 “Changing The Paper Size Settings” TSTC170N...
Installation Installing The Optional Second Cassette After you have installed the Second Cassette, do not lift it up. Turn off the power switch. Unpack the second cassette and remove any tape that was protecting it dur- ing transmit. Raise the cassette cover. TSTP040N TSTC180N...
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If necessary, adjust the paper size. When shipped the cassette is ready to be loaded with Letter size paper, so if you will be using the size then skip this step. Set the paper then lower the cassette cover. Note The frosted side of the cover must be face up when closed.
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Installation Lay the machine on top of the unit as shown. Make sure the machine and unit fit together correctly. If they are not aligned, the machine will not be able to detect the second cassette when you try and change the paper size setting with function 36. See P.103 “Changing The Paper Size Settings”...
Attaching The Trays And Document Table Attach the Print Delivery Tray. Insert it at an angle so that the tabs fit in the slots provided. Attach the Document Delivery Tray. Attach the Document Table. Attaching The Trays And Document Table TSTT030N TSTT010N...
Installation Note If necessary, pull out the extensions on the Document Table and trays. Ventilation Grill Direction You can adjust the ventilation grill direction so that air is blown downwards or to the rear of the machine. TSTT040N TSTT020N...
Installing The Optional Multi-purpose Feeder Turn off the power switch. Lift back the document table. Open the upper rear cover. Installing The Optional Multi-purpose Feeder TSTP040N TSTR010N...
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Installation Hold the Multi - purpose Feeder as shown and fit it in the slots provided. Note Do not hold the Multi - purpose Feeder by the extension, it could be dam- aged. Before you use the Multi - purpose Feeder , you need to change the paper size setting to match the size of paper you will be using by function 36.
Installing The Optional Memory Card Turn off the power switch. Remove the cover from the front right of the machine. Hold the card in the way shown (pay attention to which side is printed) and insert it carefully into the slot. R CAUTION: Insert the Memory Card firmly or the machine may not work properly.
Installation Installing The Optional Handset Remove the information card from the holder. Attach the holder to the bracket with the two screws provided. Screw in firmly but not too tightly (e.g., use a small coin). Replace the information card. TSTH020N...
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Fix the bracket to the protruding plastic hook on the left of the machine at the rear. Plug the handset jack into the “TEL1” socket at the rear of the machine. Installing The Optional Handset...
Installation Connecting The Machine Before using the machine, connect the machine to the telephone line properly. Then plug in the power cable and switch on. Make sure the machine is properly connected to the telephone line and the pow- er outlet, as shown following. Do not switch on until everything is connected properly.
Connecting Up To The Telephone Line There are similar sockets located at the rear of the machine: • TEL1: For the handset option or external telephone • LINE: Telephone line connection Insert the line cable into the socket labeled “LINE”. Connect the other end to your telephone line.
Installation Connecting The Power And Switching On R CAUTION: Do not switch on until everything is connected properly. Insert the power cable into the socket located at the rear of the machine. Plug in the cable to the mains. Turn the power switch on. Important The supply form the wall outlet must not fluctuate more than 20 V either side of 115 Vac.
Initial Settings & Adjustments Before you connect your machine to the telephone system, you must enter a few settings and make a few adjust- ments. Own number : The phone number used by your fax line. CSI (Called Station Identification, re- quired by international law) : This is your fax machine's phone number, which must include coun-...
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Installation SET OWN NUMBER Press the { { { { Yes} } } } key. OWN NO. kkkkkkkkkkkkkkkkkkkk Enter your phone number. OWN NO. 0111212-5551234kkkkk Note The format of the number is normally as follows: Interna- tional Dial Prefix, Your Country Code, Your Area Code, then you must add a Pause, followed by your telephone number.
Note Should be the same as in step D. Press the { { { { Yes} } } } key. will flash on the dis- PROGRAMMED play and you'll get the display. READY 100% 10:00AM SET DOC. OR DIAL NO. Setting The Access Number Press the { { { { Function} } } } { { { { 6} } } } then enter the access code { { { { 2} } } } { { { { 2} } } } { { { { 2} } } } {2}.
Installation Then enter { { { { 9} } } } { { { { 1} } } } and the{ { { { Yes} } } } key. OCT. 24 1998 01:35PM Change the month using { { { { *} } } } or { { { { #} } } } ({ { { { *} } } } to scroll forward, or { { { { #} } } } to scroll backward) on the ten key pad and press V V V V to move the cur-...
Function List Press the {Function} key followed by one of the numbers below. Feature Picking a document stored elsewhere Erasing a message stored for transmis- sion Erasing instructions to pick up a docu- ment. Storing a number in one of the Quick Dial keys at left.
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Function List Feature Print received documents that were sent to you by Confidential Transmission. Initial Settings : Own telephone number Confidential ID RTI ( a name ID sent to other machines) P.165 “Initial Settings (Func- TTI ( an ID printed on messages you send ) CSI ( phone ID sent to other machines ) PSTN accessing code...
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Feature Setting the list of specified senders. Register the number to forward messag- es to, and which senders messages to forward. Adjusting the clock. Adjust the volume. Selecting a different language. Counters Adjust the printing margins. These functions require the access code (see P.131 “Access Code For Functions 61 To 95”).
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