Troubleshooting Guide - Operator - Genie 1022 User Manual

TROUBLESHOOTING GUIDE -
PROBLEM
Operator does NOT run
from wall control.
Door operator starts
for no reason.
Door starts down, then
STOPS before it's
closed.
Door starts down, then
STOPS and goes back
up.
Door will only run
closed.
Door will only run open.
Door starts up, but
STOPS before it's
completely open.
Operator runs, but
door does NOT move.
Remote control has
less than 25 feet
operating range or no
operation.
Operator works from
wall control, but NOT
from remote control.
Noisy operation.
Safety Beam System
malfunction.
OPERATION
• Check power source.
– Plug a lamp into outlet used for power head. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK.
– Check connections at power head terminals.
– Check connections at wall control.
• Check for broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
• Was a remote control lost or stolen? Erase all remote control codes from receiver
memory and reprogram (See section
• Button stuck on wall control or remote.
• Check CLOSE limit switch setting (See section
• Wires shorted. Staples can cut insulation and short wires. Repair or replace.
• Check CONTACT REVERSE (See section
• Check garage door for binding.
• Wires shorted. Staples can cut insulation and short wires. Repair or replace.
• If a NEW installation, check Door Arm position (See section
• Check Safety Beam system for beam obstruction or misalignment of lenses
(See section ).
3
• Check if Safety Beam Red LED is flashing.
• Check "CLOSE FORCE" adjustment (See section
• Check garage door for binding.
• Check "OPEN FORCE" adjustment (See section
• Check door condition and door spring.
• WARNING: If you suspect a problem with the garage door hardware or springs, contact
an authorized Genie Dealer or a trained professional service technician, or contact The
Genie Company at 1-800-35-GENIE.
• Check "CLOSE FORCE" adjustment (See section
• Be sure door, operator, and springs are in good repair, properly lubricated and
balanced (See maintenance section).
• Check "OPEN" limit setting (See section
• Check "OPEN FORCE" adjustment (See section
• WARNING: If you suspect a problem with the garage door hardware or springs, contact
an authorized Genie Dealer or a trained professional service technician, or contact The
Genie Company at 1-800-35-GENIE.
• Make sure carriage is engaged to carriage slide.
– Place carriage lever in lock position.
• Check to make sure chain is not broken or OFF its track.
• Check FORCE ADJUSTMENT (See section
than 30 seconds each way if door does not move.
• Relocate remote control inside car and or point remote control at garage door.
• Replace battery (See section
• Reposition door operator antenna.
• Red LED blinks while button is being pushed or LED does not come on - battery
is low, replace battery.
• Program remote control code into receiver memory. (See section
• Replace remote control battery with good one. (See section
• Be sure all fasteners are tight.
• Be sure door and operator is in good repair, properly lubricated and
balanced (See monthly maintenance section).
• If an operational problem exists, and operator will not run closed. The operator
can be forced to close as follows (See section
down until door is completely closed.
• Check Safety Beam System alignment.
• Replace Safety Beam System Sensors.
• Disconnect the Safety Beam System from the operator and call for repair service.
PN# 3642036212, 8/09/2007
FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM
WHAT TO DO
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). Door operator will NOT run more
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). Hold the wall control button
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