Troubleshooting Guide - Genie GPS-IC Owner's Manual

TROUBLESHOOTING GUIDE

Use this guide to correct problems with your door
operator. If these solutions do not work,
call Customer Service.
28
Use only with included SERIES II wall control
Use of any other wall control can cause the door
to operate unexpectedly and the light not to work.
PROBLEM
Operator does not run
from wall control.
Door starts for no reason.
Door starts down, then
stops before it's closed.
Door starts down, then
stops and goes back up.
Door will only run closed.
Door will only run open.
Remote control has
less than 25 feet
operating range.
Door starts up, but
stops before it's
completely open.
Operator runs, but door
does not move.
Operator works from wall
control, but not from
remote control.
Noisy operation.
STB System malfunction.
Lights will not go out.
Innerslide jammed into
power head.
CAUTION
SOLUTIONS
Check lock switch on wall console (See section 4).
Check the power source.
• Plug a lamp into outlet used for power head. If lamp works, power source is OK. If not, check fuse
or circuit breaker.
• If power is OK:
- Check connections at power head terminals.
- Check connections at wall control.
- Motor protector may be open. Wait about 20 minutes for protector to reset.
Check staples on wire from power head to wall control. If they cut into insulation, they can short wires.
If wire is cut, replace it.
Was a remote control lost or stolen? Erase all remote control codes from receiver memory and reprogram.
Wall control button sticking. Check operation of buttons.
Check CLOSE limit switch setting (See Section 8)
Check for shorted wires
Check force adjustment (See Section 7).
Check CONTACT REVERSE (See Section 7).
Check for light beam obstruction or misalignment of Safe-T-Beam
Check STB self-diagnostic code.
Check OPEN limit switch for short and proper wiring.
Check force adjustment (See section 7).
Check for broken door spring.
Check Safe-T-Beam ® System(See section 3).
Check CLOSE limit switch for short and proper wiring.
Check force adjustment (See Section 7).
Relocate remote control inside car.
Point remote control at door.
Replace battery.
Do Not attempt to retune remote controls.
Be sure door is in good repair, properly lubricated and balanced.
Check OPEN limit switch setting (See section 8).
Check force adjustment (See section7).
Check for broken door spring.
Make sure carriage is engaged.
Check force adjustment (See Section 7).
Program remote control code into receiver memory (See section 9).
If one remote control works and another does not, check battery, remote control type (Series II ) and
frequency of non-working unit (See section 9) .
Be sure all fasteners are tight.
Be sure door is in good repair, properly lubricated and balanced (See Monthly Maintenance section).
Use self-diagnostic STB System troubleshooting information to maintain safe operation
(See section 3).
Check wiring.
Disconnect & reconnect wires on wall control.
Non-compatible wall control.
Remove motor cover and rotate opti-wheel.
FOR HELP-1.800.354.3643 OR GENIECOMPANY.COM
® (See Section 3).