Troubleshooting Guide - Genie 2042 Installation Manual

Opener does NOT run
from Wall Control.
Opener works from Waft
Control, but NOT from
remote control.
Door starts down, then
STOPS and goes back
up.
OR
Safe=T=Beam®System
malfunction.
Door starts up, but
STOPS before it's
completely open.
Door opener starts for
no reason.
, Check power source.
- Plug a lamp into outlet used for power head. If lamp works, power source is OK.
- If not, check fuse or circuit breaker.
, If power is OK.
- Check connections at power head terminals and at Wall Control.
, Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or
replace.
• Confirm vacation lock switch on wall control is OFF. (See section m).
• Program remote control code into receiver memory (See section I_1).
• Replace remote control battery (See section m).
, If a NEW installation, check Door Arm position, (See section IF, I).
• Check if Safe-T-Beam ® Red LED is flashing.
• Check Safe-T-Beam ® system for beam obstruction or misalignment of lenses.
Realign or replace Sensors. (See section 181)
• Check "CLOSE FORCE" adjustment (See section r_l).
• Check garage door for binding.
• If an operational problem exists, and opener will not run closed. The opener can be
forced to close as follows (See section I_1).Hold the wall control button down until
door is completely closed.
• Disconnect the Safe-T-Beam ®System from the opener and contact an authorized
Genie®Dealer or The Genie Company at 1-800-35-GENIE.
• Be sure door, opener, and springs are in good repair, properly lubricated and
balanced (See Maintenance section W).
• Check "OPEN" limit setting (See section m).
• Check "OPEN FORCE" adjustment (See section n).
• ,i_ WARNING: If you suspect a problem with the garage door hardware or springs, contact
an authorized Genie® Dealer or a trained door system technician, or contact The Genie
at 1-800-35-GENIE.
• Was a remote control lost or stolen? Erase all remote control codes from receiver
memory and reprogram (See section I_).
• Button stuck on Wall Control or remote.
• Check CLOSE limit switch setting (See section m).
• Wires shorted. Staples can cut insulation and short wires. Repair or replace.
I