Hdmi Connection Issues; Pc Connection Issues; Contact Us; Sound Issues - Philips 19HFL3340D/10 User Manual

You receive poor picture quality from
connected devices:
• Check that the devices are connected
properly.
• Verify that picture settings are correctly
set. See Section 5.3 Adjust picture settings.
The TV did not save my settings:
• Verify that the TV is set to
which offers you complete flexibility to
change settings. See Section 5.4 Change to
Shop or Home mode.
The picture does not fit the screen, it is
too big or too small:
• Try using a different picture format as
described in Section 5.3 Change picture
format.
The picture position on screen is not
correct:
• Picture signals from some devices do not
fit the screen correctly. Check the signal
output of the device.
9�4

Sound issues

There is picture but no sound from the
TV:
Note
D
If no audio signal is detected, the TV
automatically switches off audio output and
does not indicate malfunction.
• Check that all cables are properly
connected.
• Check that the volume is not set to 0.
• Check that the sound is not muted.
There is picture but sound quality is
poor:
• Check Sound settings as described in
Section 5.3 Adjust sound settings.
There is picture but sound comes from
one speaker only:
• Verify that Balance correctly set as
described in Section 5.3 Adjust sound settings.
EN-40
Home mode,
9�5

HDMI connection issues

You encounter problems with HDMI
devices
• HDCP support can delay the time taken for
a TV to display content from a device.
• If the TV does not recognise the device and
the screen displays no picture, try switching
from one device to another and back again
to restart.
• If you experience intermittent sound
disruptions, check the user manual of the
HDMI device to verify that output settings
are correct. Alternatively, try connecting the
audio signal from the HDMI device to the
TV via AUDIO IN at the back of the TV.
9�6

PC connection issues

The PC display on my TV is not stable or
is not synchronised:
• Check that a supported resolution and
refresh rate is selected on your PC.
See Section 8 Technical specifications for
supported resolutions and refresh rates.
9�7

Contact us

If you cannot resolve your problem, refer to the
FAQ for this TV at www.philips.com/support.
If the problem remains unresolved, contact the
Customer Support Centre in your country as
listed in this user manual.
WARNING
B
Do not attempt to repair the TV
yourself� This may cause severe injury,
irreparable damage to your TV or void
your warranty�
Note
D
Please have available your TV model and
serial number before contacting us. These
numbers are available on the back and side
of your TV, as well as on the packaging.