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Troubleshoot a problem
Action
Step 1
a
Pull out the tray.
b
Remove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
c
Adjust the paper guides in the tray to the correct position for
the paper loaded.
d
Insert the tray.
e
Print the document.
Is the print crooked or skewed?
Step 2
a
Make sure that you are printing on a supported paper.
b
Print the document.
Is the print crooked or skewed?
Solid color or black images
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
a
Remove the photoconductor units.
Warning—Potential Damage: Do not expose the
photoconductor units to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drums. Doing so may affect the quality of
future print jobs.
b
Insert the photoconductor units.
c
Print the document.
Is the printer printing solid color or black images?
Yes
No
Go to step 2.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
Yes
No
Contact
customer
The problem is
support.
solved.
357
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