Page 1 CX532, CX635, XC2335 MFPs User's Guide April 2023 www.lexmark.com Machine type: 7531 Models: 276, 286, 289, 676, 686...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding information about the printer......................9 Finding the printer serial number........................10 Printer conﬁgurations............................10 Using the control panel............................ 12 Understanding the status of the indicator light..................12 Selecting paper..............................12 Set up, install, and conﬁgure..............
Page 3 Contents Supported ﬂash drives and ﬁle types......................78 Conﬁguring conﬁdential jobs......................... 78 Printing conﬁdential and other held jobs....................79 Printing a font sample list..........................80 Printing a directory list............................. 80 Placing separator sheets between copies....................80 Canceling a print job............................80 Adjusting toner darkness..........................80 Copy......................
Page 4 Contents Forwarding a fax..............................87 Scan......................89 Using the automatic document feeder and scanner glass..............89 Scanning to a computer..........................89 Scanning to an FTP server..........................90 Creating an FTP shortcut..........................91 Scanning to a network folder.......................... 91 Creating a network folder shortcut........................91 Scanning to a ﬂash drive..........................
Page 5 Network connection problems........................284 Hardware options problems........................287 Issues with supplies............................288 Paper feed problems............................. 289 E-mailing problems............................292 Faxing problems..............................293 Scanning problems............................299 Color quality problems..........................306 Contacting customer support........................308 Recycle and dispose................309 Recycling Lexmark products........................309 Recycling Lexmark packaging........................309 Notices......................310 Index......................330...
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learn About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 10: Finding The Printer Serial Number
In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to https://support.lexmark.com. Information on Lexmark digital passport Go to https://csr.lexmark.com/digital- passport.php. Finding the printer serial number Open door A.
Page 11 Learn about the printer • Up to three 550-sheet trays For more information, see “Installing optional trays” on page ADF tray ADF bin Control panel Standard 250-sheet tray Optional 650-sheet duo tray Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder. Optional 550-sheet trays Manual feeder Standard bin...
Page 12: Using The Control Panel
Learn about the printer Using the control panel Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. • Set the printer to Sleep mode. •...
Page 13 Learn about the printer • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are speciﬁcally designed for electrophotographic printing. For more information, see the Paper and Specialty Media Guide. Paper characteristics The following paper characteristics affect print quality and reliability.
Page 14 Learn about the printer Unacceptable paper The following paper types are not recommended for use with the printer: • Chemically treated papers that are used to make copies without carbon paper. They are also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper. •...
Page 15 Learn about the printer Supported paper sizes Paper sizes supported by the trays, manual feeder, and two-sided printing Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder 210 x 297 mm (8.27 x 11.7 in.) A5 Portrait (SEF)
Page 16 Learn about the printer Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) Statement 139.7 x 215.9 mm (5.5 x...
Page 17 Learn about the printer Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder 9 Envelope 98.4 x 225.4 mm (3.875 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66...
Page 18 Learn about the printer Paper sizes supported by the scanner and automatic document feeder Paper size and dimension Scanner Automatic document feeder 210 x 297 mm (8.27 x 11.7 in.) A5 Portrait (SEF) 148 x 210 mm (5.83 x 8.27 in.) A5 Landscape (LEF) 210 x 148 mm (8.27 x 5.83 in.) 105 x 148 mm (4.13 x 5.83 in.)
Page 19 Learn about the printer Paper size and dimension Scanner Automatic document feeder Universal 148 x 210 mm to 215.9 x 355.6 mm (5.83 x 8.27 in. to 8.5 x 14 in.) Universal 210 x 250 mm to 215.9 x 355.6 mm (8.27 x 9.84 in. to 8.5 x 14 in.) 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.)
Page 20 Learn about the printer Supported paper types Paper types supported by the trays, manual feeder, and two-sided printing Optional 650‑sheet duo tray Standard Optional Manual Two‑sided Paper type 250-sheet 550‑sheet 550‑sheet Multipurpose feeder printing tray tray tray feeder Plain Card stock Labels Vinyl Labels Envelope...
Page 21 Learn about the printer Supported paper weights Optional 650‑sheet duo tray Standard 250- Manual Optional Two‑sided Multipurpose sheet tray feeder 550‑sheet tray printing 550‑sheet tray feeder 60– 52– 60–200 g/m 60–162 g/m 60–162 g/m 60–162 g/m 60–105 g/m 200 g/m 120 g/m (16–53‑lb (16–43‑lb bond)
Page 22: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 23: Attaching Cables
Set up, install, and conﬁgure Right side 76 mm (3 in.) Front 508 mm (20 in.) Note: The minimum space needed in front of the machine is 76 mm (3 in.). Left side 76 mm (3 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 24: Setting Up And Using The Home Screen Applications
Set up, install, and conﬁgure Printer port Function Ethernet port Connect the printer to a network. Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 25 • To restore the default home screen, click Restore home screen. Apply the changes. Supported applications Application Printer models Scan Center CX532, CX635, XC2335 Shortcut Center CX532, CX635, XC2335 Card Copy CX532, CX635, XC2335 Display Customization CX532, CX635, XC2335 Customer Support...
Page 26 Set up, install, and conﬁgure Setting up Scan Center From the home screen, touch Scan Center. Select and create a destination, and then conﬁgure the settings. Notes: • When creating a network destination, make sure to validate and adjust the settings until no errors occur.
Page 27 Set up, install, and conﬁgure Apply the changes. Note: You need a printer hard disk or an intelligent storage drive to scan multiple cards. Using Display Customization Before using the application, make sure to enable and conﬁgure the screen saver, slideshow, and wallpaper settings from the Embedded Web Server.
Page 28 Set up, install, and conﬁgure Setting up Device Quotas Notes: • This application is supported only in some printer models. For more information, see “Supported applications” on page • For information on how to conﬁgure the application settings, see the Device Quotas Administrator’s Guide.
Page 29 Set up, install, and conﬁgure Note: The application supports the following ﬁle types: PDF, JPEG, and TIFF. Other ﬁle types such as DOCX and XLSX are supported in some printer models. Click Save. Creating folders Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 30: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure Setting up and using the accessibility features Activating Voice Guidance From the home screen In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message.
Page 31 Set up, install, and conﬁgure Gesture Function Swipe left then up using one ﬁnger Launch Accessibility mode. Use the same gesture to exit Accessibility mode. Note: This gesture is also applicable when the printer is in normal mode. Double‑tap using one ﬁnger Select an option or item on the screen.
Page 32 Set up, install, and conﬁgure For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures” on page Adjusting the Voice Guidance speech rate From the home screen, touch Settings > Device > Accessibility > Speech Rate. Select the speech rate.
Page 33: Setting Up The Printer To Fax
Setting up the printer to fax Supported fax Printer model Analog fax etherFAX Fax server Fax over IP (FoIP) CX532 CX635 XC2335 Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer.
Page 34 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
Page 35 Set up, install, and conﬁgure Setting up the fax function using fax server Notes: • This feature lets you send fax messages to a fax service provider that supports e‑mail receiving. • This feature supports outgoing fax messages only. To support fax receive, make sure that you have a device‑based fax, such as analog fax, etherFAX, or Fax over IP (FoIP), conﬁgured in your printer.
Page 36 Set up, install, and conﬁgure CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 37 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 38 Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer.
Page 39: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. Note: These instructions apply only to printers that support analog fax. For more information, see “Supported fax”...
Page 40 Set up, install, and conﬁgure Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 41 Set up, install, and conﬁgure AOL Mail Setting Value Primary SMTP Gateway smtp.aol.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 42 Set up, install, and conﬁgure Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Notes: • To create an app password, go to the Google Account Security page, log in to your account, and then from the “Signing in to Google”...
Page 43 Set up, install, and conﬁgure Setting Value Device UserID Your e‑mail address Device Password Account password NetEase Mail (mail.126.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 44 Set up, install, and conﬁgure NetEase Mail (mail.yeah.net) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 45 Set up, install, and conﬁgure QQ Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the QQ Mail home page, click Settings > Account. From the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable either POP3/SMTP service or IMAP/SMTP service. Setting Value Primary SMTP Gateway...
Page 46 Set up, install, and conﬁgure Sohu Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the Sohu Mail home page, click Options > Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 47: Loading Paper And Specialty Media
Set up, install, and conﬁgure Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password.
Page 48 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Note: Use the indicators on the bottom of the tray to position the guides.
Page 49 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. • For two‑sided printing, load letterhead facedown with the header toward the back of the tray.
Page 50 Set up, install, and conﬁgure Load a sheet of paper with the printable side facedown. Note: Make sure that the paper is loaded straight to avoid skewed or crooked print. • For one‑sided printing, load letterhead with the printable side facedown and the top edge entering the printer ﬁrst.
Page 51 Set up, install, and conﬁgure • Load envelope with the ﬂap side up and against the right side of the paper guide. Feed the paper until its leading edge gets pulled in. Warning—Potential Damage: To avoid paper jams, do not force paper into the manual feeder. Loading the multipurpose feeder Note: The multipurpose feeder is available only if the optional 650-sheet duo tray is installed.
Page 52 Set up, install, and conﬁgure Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • For one-sided printing, load letterhead with the printable side facedown and the top edge entering the printer ﬁrst.
Page 53 Set up, install, and conﬁgure • For two-sided printing, load letterhead with the printable side faceup and the top edge entering the printer last. • Load envelopes with the ﬂap side up and against the right side of the paper guide. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 54: Installing And Updating Software, Drivers, And Firmware
Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab.
Page 55 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 56: Installing Hardware Options
Set up, install, and conﬁgure Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle, and then import the ﬁle to apply the settings to other printers. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 57 Set up, install, and conﬁgure • Korean • Arabic – Mass storage • Hard disk • Licensed features – IPDS – Bar Code Notes: • An ISD or a hard disk is required to activate Forms Merge and some IPDS features. •...
Page 58 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 59 Set up, install, and conﬁgure Locate the ISD connector. Insert the storage drive to the ISD connector.
Page 60 Set up, install, and conﬁgure Attach the controller board shield, and then install the screws. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 61 Set up, install, and conﬁgure Disconnect the fax interface cable from the controller board.
Page 62 Set up, install, and conﬁgure Remove the hard disk port cover from the controller board shield. Unpack, and then assemble the hard disk.
Page 63 Set up, install, and conﬁgure Attach the hard disk to the controller board shield. Connect the hard disk interface cable to the controller board.
Page 64 Set up, install, and conﬁgure Connect the fax interface cable to the controller board. Attach the controller board shield, and then install the screws.
Page 65 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 66 Set up, install, and conﬁgure Install the convenience stapler.
Page 67 Set up, install, and conﬁgure Position the power supply properly. Attach the column cover. Note: Secure the power supply properly. Connect one end of the stapler power cord to the power supply, and then the other end to the electrical outlet.
Page 68: Networking
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store.
Page 69 Set up, install, and conﬁgure Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 70 Set up, install, and conﬁgure Notes: • By default, the Wi-Fi Direct network password is not visible on the printer display. To show the password, enable the password peek icon. From the home screen, touch Settings > Security > Miscellaneous > Enable Password/PIN Reveal.
Page 71 Set up, install, and conﬁgure For Macintosh users Click the wireless icon, and then select the printer Wi‑Fi Direct name. Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name. Type the Wi‑Fi Direct password. Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct network.
Page 72: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 73: Erasing Printer Storage Drive
Secure the printer Erasing printer storage drive From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. Depending on the storage drive that is installed on your printer, do either of the following: • For hard disk, touch the Sanitize all information on hard disk check box, touch ERASE, and then select a method to erase data.
Page 74 Secure the printer • The printer is removed from your premises for service. • The printer is sold to another organization. Note: To dispose a storage drive, follow the policies and procedures of your organization.
Page 75: Print
Notes: • Make sure that you download the Lexmark Print application from the Google Play store and enable it in the mobile device. • Make sure that the printer and the mobile device are connected to the same network.
Page 76 Print Printing from a mobile device using Mopria Print Service ® Mopria Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It allows you to print directly to any Mopria‑certiﬁed printer. Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device.
Page 77: Printing From A Flash Drive
Print Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 78: Supported Flash Drives And File Types
Print Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer Micro (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed ﬂash drives with full‑speed standard. Low‑speed USB devices are not supported.
Page 79: Printing Confidential And Other Held Jobs
Print Setting Description Keep duplicate Set the printer to keep all documents with the same ﬁle name. documents Printing conﬁdential and other held jobs For Windows users With a document open, click File > Print. Select a printer, and then click Properties, Preferences, Options, or Setup. Click Print and Hold.
Page 80: Printing A Font Sample List
Print Printing a font sample list From the home screen, touch Settings > Reports > Print > Print Fonts. Touch PCL Fonts or PS Fonts. Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Placing separator sheets between copies From the home screen, touch Settings >...
Page 81: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 82: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then touch Copy To >...
Page 83: Copying Multiple Pages Onto A Single Sheet
Copy Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Settings > Pages per Side. Enable the setting, and then select the number per side and page orientation. Copy the document.
Page 84: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 85: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. •...
Page 86: Scheduling A Fax
Click Fax > Enable fax > Always display settings prior to faxing, and then enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number.
Page 87: Adjusting The Fax Darkness
Adjusting the fax darkness Note: Make sure that fax is conﬁgured. For more information, see the Setting up the printer to fax section. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Settings >...
Page 88 • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts > Add Shortcut. Select a shortcut type, and then conﬁgure the settings. Note: Take note of the shortcut number. Apply the changes. Click Settings >...
Page 89: Scan
Before you begin, make sure that the computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 90: Scanning To An Ftp Server
Scan Click Finish. Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan Proﬁles > Scan to Computer, and then select a scan proﬁle. Using Windows Fax and Scan Note: Make sure that the printer is added to the computer.
Page 91: Creating An Ftp Shortcut
Scan Creating an FTP shortcut From the home screen, touch FTP. Enter the FTP server address, and then touch Create a shortcut. Scanning to a network folder Load the document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center. Note: The icon and name may have been changed.
Page 92: Scanning To A Flash Drive
Scan Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. •...
Page 93: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management Update Firmware • • Anonymous Data Collection About this Printer Print •...
Page 94: Device
Use printer menus Reports • • Menu Settings Page Shortcuts • • Device • • Print Network Troubleshooting Print Quality Test Pages Cleaning the Scanner Forms Merge Forms Merge Appears only in the Embedded Web Server. Appears only when a hard disk or an intelligent storage drive is installed. Device Preferences Menu item...
Page 95 Use printer menus Menu item Description Date and Time Conﬁgure the printer date and time and network time protocol. Conﬁgure Notes: Current Date and Time • MM‑DD‑YYYY is the U.S. factory default setting. DD-MM- Manually Set Date and Time YYYY is the international factory default setting. Date Format (MM‑DD‑YYYY*) •...
Page 96 Use printer menus Menu item Description Device Sounds Conﬁgure the sound settings of the printer. Mute All Sounds (Off*) Button Feedback (On*) Volume (5*) ADF Loaded Beep (On*) Alarm Control (Single*) Cartridge Alarm (Off*) Speaker Mode (Always Off*) Ringer Volume (Off*) Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account...
Page 97 Use printer menus Menu item Description Copy Specify the scanning behavior based on the original document. Sides 1 sided to 1 sided* 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Copy Specify the scanning behavior based on the original document.
Page 98 Use printer menus Menu item Description Alarm Control Set the number of times that the alarm sounds when the printer requires user intervention. Single* Continuous Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates Supplies Set the number of times that the alarm sounds when the toner cartridge is low.
Page 99 Use printer menus Menu item Description E‑mail Alerts Setup Specify the e‑mail addresses and enable the e‑mail alert events. Setup E‑mail Lists and Alerts E‑mail List 1 Note: This menu item appears only in the Embedded Web Server. E‑mail List 2 Subject Text E‑mail Events Error Prevention...
Page 100 Use printer menus Menu item Description Error Prevention Set the printer to process the entire page into the memory before printing it. Page Protect Off* Jam Content Recovery Set the printer to reprint jammed pages. Jam Recovery Auto* Jam Content Recovery Specify how to restart a scan job after resolving a paper jam.
Page 101 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance None* Information.
Page 102 Use printer menus Menu item Description Key Repeat Rate Set the number of presses per second for a repeating key. 0.5–30 (30*) Prolong Screen Timeout Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home Off* screen.
Page 103 Use printer menus Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 104 Use printer menus Menu item Description Tray Conﬁguration Set the tray to support multiple universal paper sizes. Multiple Universal Sizes Off* Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters Reset the supply usage history, such as number of pages and days remaining, to the factory shipped level.
Page 105 Use printer menus Menu item Description Printer Emulations Set the page time-out during emulation. Emulator Security Page Timeout 0–60 (60*) Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off* Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration...
Page 106 Use printer menus Menu item Description Device Operations Set the printer to operate in Quiet Mode. Quiet Mode Note: Enabling this setting slows down the overall Off* performance of the printer. Device Operations Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues.
Page 107 Use printer menus Menu item Description App Conﬁguration Enable Lexmark Embedded Solutions (LES) applications. LES Applications Scanner Conﬁguration Print a Quick Test target page. Scanner Manual Registration Note: Make sure that the margin spacing on the target page Print Quick Test is uniform all the way around the target.
Page 108 Use printer menus Out of Service Erase Menu item Description Out of Service Erase Show a read‑only information on when the printer memory or storage drive was last erased. Memory Last Sanitized ISD last erased Note: ISD last erased appears only when an intelligent storage drive is installed.
Page 109: Print
Show the serial number of the printer. Export Conﬁguration File to Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to Export the compressed log ﬁles to a ﬂash drive. Send Logs Send printer log information to Lexmark. Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper.
Page 110 Use printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side...
Page 111 Use printer menus Menu item Description Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources. 0–255 (30*) Note: This menu item appears only when a hard disk or an ISD is installed.
Page 112 Use printer menus Quality Menu item Description Print Mode Set how the printer generates color content. Black and White Color* Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high‑quality output at maximum speed. 1200 dpi Toner Darkness Determine the lightness or darkness of text images.
Page 113 Use printer menus Menu item Description Color Correction Modify the color settings used to print documents. Notes: Auto* • Off sets the printer to receive the color correction from the software. Manual • Auto sets the printer to apply different color proﬁles to each object on the printed page.
Page 114 Use printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk or ISD is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered.
Page 115 Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 116 Use printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] (10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8*) punctuation, and special symbols. Symbol sets support the different languages or speciﬁc programs such as math symbols for scientiﬁc text.
Page 117 Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time. On* (90 seconds) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 118: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 119 Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3–52 inches (14*) 76.2–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 120: Copy
Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper. Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [X] Copy Copy Defaults Menu item...
Page 121 Use printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Color Set the printer to generate color output from a scan job.
Page 122 Use printer menus Menu item Description Header/Footer Specify the header or footer information on the scanned image. Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Overlay Specify the overlay text to print on each copy. Conﬁdential Copy Draft Urgent...
Page 123 Use printer menus Menu item Description Auto Center Align the content at the center of the page. Off* Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the original document.
Page 124: Fax
Use printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Note: Depending on your printer model, the factory default Fax Server setting may vary. Disabled Fax Setup General Fax settings Menu item Description Fax Name Specify your fax ID.
Page 125 Use printer menus Menu item Description Digits to Mask Specify the number of digits to mask in an outgoing fax number. 0–58 (0*) Enable Line Connected Determine whether a telephone line is connected to the printer. Detection Note: Events are detected immediately. Enable Line In Wrong Jack Determine whether a telephone line is connected to the correct port on the Detection...
Page 126 Use printer menus Fax Send Settings Menu item Description Resolution Set the resolution of the scanned image. Standard* Note: A higher resolution increases fax transmission time and requires more Fine memory. Super Fine Ultra Fine Original Size Specify the size of the original document. [List of paper sizes] (Mixed Sizes*) Orientation...
Page 127 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan ‑ Red -4 to 4 (0*) Magenta ‑ Green -4 to 4 (0*) Yellow ‑ Blue -4 to 4 (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 128 Use printer menus Admin Controls Menu item Description Automatic Redial Specify the number of attempts that the printer redials before it cancels sending the fax to a speciﬁed destination. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
Page 129 Use printer menus Menu item Description Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Dialing Preﬁx Rules Establish a dialing preﬁx rule.
Page 130 Use printer menus Menu item Description Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax. Receive* Print Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual...
Page 131 Use printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone. •...
Page 132 Use printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message: Include Logo...
Page 133 Use printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
Page 134 Use printer menus VoIP Settings Menu item Description VoIP Protocol Set the Voice over Internet Protocol (VoIP) protocol. SIP* H.323 STUN Server Specify the STUN server to traverse a ﬁrewall. Force Fax Mode Switch VoIP gateway from analog to T.38 at the beginning of a fax call. Force Fax Mode Delay Set the time delay in seconds when sending another invite of Force Fax Mode.
Page 135 Use printer menus Menu item Description SIP Registration Status Show the status of the SIP Registration. Note: An asterisk (*) next to a value indicates the factory default setting. H.323 Settings Menu item Description Gateway Specify the H.323 gateway IP address. Gatekeeper Specify the H.323 gatekeeper.
Page 136 Use printer menus Menu item Description Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message. Message Enable analog receive Set the printer to receive analog faxes. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server E‑mail Settings Menu item Description...
Page 137 Use printer menus Menu item Description Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password...
Page 138 Use printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Fax Resolution Set the fax resolution. Standard* Fine Super Fine Ultra Fine Sides...
Page 139: E-Mail
Use printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or...
Page 140 Use printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Credentials Specify whether credentials are required for user‑initiated e‑mail.
Page 141 Use printer menus Menu item Description PDF Settings Conﬁgure the PDF settings of the scanned document. PDF Version (1.5*) Notes: Archival Version (A‑1a*) • Archival Version and Archival (PDF/A) are supported only when PDF Highly Compressed (Off*) Version is set to 1.4. Secure (Off*) •...
Page 142 Use printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 143 Use printer menus Menu item Description Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document.
Page 144 Use printer menus Menu item Description TIFF Compression Specify the compression type for TIFF ﬁles. JPEG LZW* Text Default Set the text quality in the content being scanned. 5–95 (75*) Text/Photo Default Set the text and photo quality in the content being scanned. 5–95 (75*) Photo Default Set the photo quality of the content being scanned.
Page 145: Ftp
Use printer menus Web Link Setup Menu item Description Server Specify the credentials of the server that is hosting the images that are included in the e-mail. Login Password Path File Name Web Link FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image.
Page 146 Use printer menus Menu item Description Content Type Improve the output result based on the content type of the original document. Text Text/Photo* Graphics Photo Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet...
Page 147 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 148 Use printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document.
Page 149: Usb Drive
Use printer menus Menu item Description Allow Save as Shortcut Save an FTP address as a shortcut. Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Off* Note: An asterisk (*) next to a value indicates the factory default setting. USB Drive Flash Drive Scan Menu item...
Page 150 Use printer menus Menu item Description Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color*...
Page 151 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 152 Use printer menus Menu item Description Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document. Blank Page Removal (Do Not Remove*) Blank Page Sensitivity (5*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 153 Use printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Color Print a ﬂash drive ﬁle in color. Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 154: Network/Ports
Use printer menus Menu item Description Separator Sheets Insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting.
Page 155 Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Add Wi‑Fi Network...
Page 156 Use printer menus Menu item Description Compatibility Specify the standard for the Wi‑Fi network. 802.11b/g/n (2.4GHz)* Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) only 802.11a/b/g/n/ac (2.4GHz/5GHz) appear when a Wi‑Fi option is installed. 802.11a/n/ac (5GHz) Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* WPA2/WPA-Personal WPA2-Personal...
Page 157 Use printer menus Menu item Description IPv6 Enable and conﬁgure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx All IPv6 Addresses All IPv6 Router Addresses Network Address View the network addresses.
Page 158 Use printer menus Menu item Description Enable Wi‑Fi Direct Set the printer to connect directly to Wi-Fi devices. Off* Wi‑Fi Direct Name Specify the name of the Wi‑Fi Direct network. Wi‑Fi Direct Password Set the password to authenticate and validate users on a Wi‑Fi connection. Show Password on Setup Page Show the Wi‑Fi Direct Password on the Network Setup Page.
Page 159 Use printer menus Mobile Services Management Menu item Description Enable IPP Print Allow printing from mobile devices using Internet Printing Protocol (IPP). Enable IPP Fax Allow sending faxes using Internet Printing Protocol (IPP). Enable IPP Over USB Allow print or scan jobs using USB connection. Enable Scan Allow scanning using eSCL protocol.
Page 160 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 161 Use printer menus Menu item Description DNS Server Address Specify the current Domain Name System (DNS) server address. Backup DNS Address Specify the backup DNS server addresses. Backup DNS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
Page 162 Use printer menus Menu item Description TLS Support Enable the Transport Layer Security protocol. Enable TLSv1.0 (Off) Enable TLSv1.1 (Off*) Enable TLSv1.2 (On*) SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 163 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
Page 164 Use printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 165 Use printer menus Menu item Description 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*) Enable Event Logging (Off*) 802.1x Device Certiﬁcate Allowable Authentication Mechanisms Conﬁgure the allowed authentication mechanisms for the 802.1x EAP ‑...
Page 166 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 167 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 168: Security
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk or an intelligent Modify Address Book storage drive is installed.
Page 169 Use printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Embedded Web Server Access Import / Export All Settings Out of Service Erase Cloud Services Enrollment Apps Control access to printer applications.
Page 170 Use printer menus Schedule USB Devices Menu item Description Schedules Schedule access to the front USB port. Add New Schedule Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server.
Page 171 Use printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 172 Use printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries. Off* Log Full Behavior Resolve log storage issues when the log ﬁlls its allotted memory.
Page 173 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 174 Use printer menus Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to keep all documents with the same ﬁle name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Disk Encryption Note: This menu appears only when a hard disk or an intelligent storage drive is installed.
Page 175: Cloud Services
Note: An asterisk (*) next to a value indicates the factory default setting. Cloud Services Cloud Services Enrollment Menu item Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Enable the printer to communicate with Lexmark Cloud Services. Services Off*...
Page 176: Reports
Use printer menus Menu item Description View Current Status View the connection status between the printer and Lexmark Cloud Services. Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus.
Page 177: Troubleshooting
Use printer menus Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer. Note: Fax Shortcuts appears only when fax is installed. Fax Shortcuts Copy Shortcuts E‑mail Shortcuts FTP Shortcuts Network Folder Shortcuts Note: This menu appears only if Fax is conﬁgured, and Enable Job Log is set to On.
Page 178 Use printer menus Menu item Description Merge Mode Specify the mode of operation for Forms Merge. Print* Data Capture Disabled Data Capture Target Set the target destination where the captured data is forwarded. Flash* Note: This menu item appears only when Merge Mode is set to Data Capture. Print Port and Filter Settings Enable Forms Merge to process all data that are sent to the network port.
Page 179: Printing The Menu Settings Page
Use printer menus Menu item Description Miscellaneous Enable printing of an error page when an error is encountered in a Forms Merge job. Error Page Print Note: An asterisk (*) next to a value indicates the factory default setting. Printing the Menu Settings Page From the home screen, touch Settings >...
Page 180: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 181: Viewing Reports
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 182 75M2XK0 75M3XK0 75M4XK0 75M5XK0 Supported only in the Lexmark CX532 printer model. Supported only in the Lexmark CX635 printer model. For more information on countries in each region, go to www.lexmark.com/regions. Lexmark CX532 Regular toner cartridges Item Worldwide Cyan 75M0H20...
Page 183 Maintain the printer Item Worldwide Black 75M0X10 Lexmark XC2335 Toner cartridges Item North America, Australia, and New Zealand Europe, Middle East, and Africa Cyan 24B7537 24B7549 Magenta 24B7538 24B7550 Yellow 24B7539 24B7551 Black 24B7540 24B7552 Ordering an imaging kit Item...
Page 184: Replacing Parts And Supplies
Maintain the printer • The maintenance kit includes a fuser and pick tires. These parts may be individually ordered and replaced if necessary. Item Part number 100 V fuser maintenance kit 41X4999 110 V fuser maintenance kit 41X5000 220 V fuser maintenance kit 41X5001 Note: Only an authorized service technician can replace the maintenance kit.
Page 185 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 186 Maintain the printer Insert the new toner cartridge until it clicks into place. Close the door. Replacing an imaging kit Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 187 Maintain the printer Remove the right cover.
Page 188 Maintain the printer Remove the waste toner bottle. Remove the toner cartridges.
Page 189 Maintain the printer Remove the used imaging kit. Unpack the new imaging kit. Black imaging kit Black and color imaging kit...
Page 190 Maintain the printer Notes: • The black imaging kit includes the imaging kit and the black developer unit. • The black and color imaging kit includes the imaging kit and the black, cyan, magenta, and yellow developer units. • When replacing the black imaging kit, save the cyan, magenta, and yellow developer units from the used imaging kit.
Page 191 Maintain the printer Insert the new imaging kit until it is fully seated.
Page 192 Maintain the printer Insert the toner cartridges until they click into place.
Page 193 Maintain the printer Insert the waste toner bottle until it clicks into place.
Page 194 Maintain the printer Attach the right cover until it clicks into place. Close door A, and then close door B.
Page 195 Maintain the printer Replacing the waste toner bottle Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 196 Maintain the printer Remove the right cover. Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
Page 197 Maintain the printer Insert the new waste toner bottle until it clicks into place.
Page 198 Maintain the printer Attach the right cover until it clicks into place. Close door A, and then close door B.
Page 199 Maintain the printer Replacing a developer unit Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 200 Maintain the printer Remove the right cover. Remove the waste toner bottle.
Page 201 Maintain the printer Remove the toner cartridges.
Page 202 Maintain the printer Remove the imaging kit. Remove the used developer unit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 203 Maintain the printer Remove the packing material. Insert the new developer unit.
Page 204 Maintain the printer Insert the imaging kit until it is fully seated.
Page 205 Maintain the printer Insert the toner cartridges until they click into place.
Page 206 Maintain the printer Insert the waste toner bottle until it clicks into place.
Page 207 Maintain the printer Attach the right cover until it clicks into place. Close door A, and then close door B. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 208 Maintain the printer Remove the tray. Remove the used pick tires. Unpack the new pick tires.
Page 209 Maintain the printer Insert the new pick tires. Note: Make sure that the edges of the pick tire treads are facing downward. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 210 Maintain the printer Replacing the right cover Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 211 Maintain the printer Remove the used right cover. Remove door B from the used right cover. Unpack the new right cover. Attach door B to the new right cover.
Page 212 Maintain the printer Attach the new right cover until it clicks into place. Close door A, and then close door B. Replacing MarkNet N8450 Wireless Print Server CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 213 Maintain the printer Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. Open door B.
Page 214 Maintain the printer Remove the used wireless print server. Unpack the new wireless print server. Insert the new wireless print server until it clicks into place. Close door B.
Page 215 Maintain the printer Attach the controller board shield, and then install the screws. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 216 Maintain the printer Remove the used ADF pick roller.
Page 217 Maintain the printer Remove the used ADF separator roller. Unpack the new ADF pick roller and ADF separator roller.
Page 218 Maintain the printer Insert the new ADF separator roller until it clicks into place.
Page 219 Maintain the printer Insert the new ADF pick roller until it clicks into place. Close door C.
Page 220 Maintain the printer Replacing the scanner glass pad Open the scanner cover. Remove the used scanner glass pad. Unpack the new scanner glass pad.
Page 221 Maintain the printer Align the new scanner glass pad to the scanner glass. Close the scanner cover to attach the new scanner glass pad. Open the scanner cover.
Page 222 Maintain the printer Apply pressure to the scanner glass pad to secure it. Close the scanner cover. Replacing the staple reﬁll Open the convenience stapler access door.
Page 223 Maintain the printer Remove the staple cartridge. Remove the empty staple reﬁll. Insert the new staple reﬁll until it clicks into place.
Page 224 Maintain the printer Insert the staple cartridge, and then close the convenience stapler access door. Note: Check the LED indicator status. The convenience stapler is ready to use when the blue light comes Replacing the convenience stapler power supply Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 225 Maintain the printer Remove the column cover and power supply cable.
Page 226 Maintain the printer Remove the convenience stapler. Remove the used power supply. Unpack the new power supply.
Page 227 Maintain the printer Insert the new power supply through the printer, and then connect it to the convenience stapler. Install the convenience stapler.
Page 228 Maintain the printer Position the power supply properly. Attach the column cover. Note: Secure the power supply properly. Connect one end of the stapler power cord to the power supply, and then the other end to the electrical outlet. Connect one end of the printer power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 229: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
Page 230 Maintain the printer Notes: • Do not use household cleaners or detergents, as they may damage the touch screen. • Make sure that the touch screen is dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 231 Maintain the printer • Scanner glass pad • ADF glass • Scanner glass Close the scanner cover. Open door C.
Page 232 Maintain the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door C • ADF glass in door C Close door C.
Page 233 Maintain the printer Cleaning the ADF rollers Open door C. Remove the ADF pick roller.
Page 234 Maintain the printer Remove the ADF separator roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the ADF pick roller and ADF separator roller.
Page 235 Maintain the printer Insert the ADF separator roller until it clicks into place.
Page 236 Maintain the printer Insert the ADF pick roller until it clicks into place. Close door C.
Page 237: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 238: Shipping The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to https://support.lexmark.com or contact customer support.
Page 239: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 248 “Ghost images” on page 250 “Gray or colored background” page 247 on page 251 “Incorrect margins”...
Page 240: Printer Error Codes
Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 261 page 262 page 263 page 264 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 265 page 266 page 268 Printer error codes...
Page 241 Troubleshoot a problem Error codes Error message Solution Load multipurpose feeder 11.91 Open the multipurpose feeder, and with <type/> <size/>. then load paper. For more information, see “Loading the Load multipurpose feeder 11.92 multipurpose feeder” on page with <type/> <size/> <orientation/>.
Page 242 186. Non-Lexmark [color] 33.40, 33.41, 33.42, 33.43 For more information, see cartridge, see User's “Non‑Lexmark supply” on page 289. Guide. 33.65 Non-Lexmark black and color imaging kit, see User's Guide. 37.1 Insufficient memory to collate job.
Page 243 Troubleshoot a problem Error codes Error message Solution 39.1 Complex page, some data may not Try one or more of the following: have printed. • Touch Continue to clear the message and continue printing. • Cancel the current print job. •...
Page 244 Troubleshoot a problem Error codes Error message Solution Too many trays attached. Turn off the printer. Only <x/> tray/s can be Unplug the power cord from the supported. electrical outlet, and then from the printer. Remove one or more trays. Connect the power cord to the electrical outlet, and then turn on the printer.
Page 245 Troubleshoot a problem Error codes Error message Solution Format the disk. Formatting now wipes all information from the storage drive. To format the disk, do the following: From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
Page 246 Troubleshoot a problem Error codes Error message Solution 80.11 Maintenance kit low. Touch Continue to clear the message. 80.21 Maintenance kit very low. 84.01, 84.09 Black and color imaging kit nearly Touch Continue to clear the low. message. 84.11, 84.19 Black and color imaging kit low.
Page 247: Printing Problems
Troubleshoot a problem Error codes Error message Solution Paper jam, [jam header]. 241.05, 241.82, 241.83, 241.84, 241.91, For more information, see “Paper jam [xxx.yy] 242.05, 242.06, 242.21, 242.22, in trays” on page 282. 242.25, 242.26, 242.31, 242.32, 242.33, 242.35, 242.36, 242.43, 242.45, 242.70, 242.72, 242.91, 242.92, 242.93, 242.95, 243.31, 243.32, 243.35, 243.36, 243.41,...
Page 248 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 249 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print too dark? Step 2 Go to step 3.
Page 250 Troubleshoot a problem Action Step 6 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 251 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Do ghost images appear on prints? Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages.
Page 252 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 253 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 254 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the home screen, touch Settings > Print > Quality > Color Saver. Print the document. Is the print light? Step 4 Go to step 5.
Page 255 Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 256 Troubleshoot a problem Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Contact customer support.
Page 257 Troubleshoot a problem Action Step 5 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 258 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 259 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Squeeze and slide the paper guides to the correct position for the size of the paper you are loading.
Page 260 Troubleshoot a problem Action Contact customer The problem is Remove the color imaging kit, and then remove the black support. solved. imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 261 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 262 Troubleshoot a problem Action Contact customer The problem is solved. Depending on your operating system, specify the support. paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 263 Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 264 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 265 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact...
Page 266 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 267 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 268 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Take note of the The problem is Using the Maintenance Defect Ruler, measure the distance distance, and then...
Page 269 Troubleshoot a problem Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document.
Page 270 Troubleshoot a problem Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 271 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
Page 272 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 273: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 274: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 275: Enabling The Usb Port
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page Is the ﬂash drive supported? Step 6 The problem is Go to step 7.
Page 276 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 277 Troubleshoot a problem Jam locations Automatic document feeder Door A Trays Multipurpose feeder Manual feeder...
Page 278 Troubleshoot a problem Paper jam in the automatic document feeder Paper jam under the ADF top cover Remove all original documents from the ADF tray. Open door C. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door C.
Page 279 Troubleshoot a problem Place the ADF tray back into place. Paper jam in door A Paper jam below the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 280 Troubleshoot a problem Close door A. Paper jam in the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 281 Troubleshoot a problem Close door A. Paper jam in the duplex unit Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 282 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in trays Remove the tray.
Page 283 Troubleshoot a problem Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Page 284: Network Connection Problems
Troubleshoot a problem Paper jam in the multipurpose feeder Note: The multipurpose feeder is available only if the optional 650-sheet duo tray is installed. Remove paper from the multipurpose feeder, and then close it. Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 285 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Make sure that the printer IP address is correct. Notes: • View the IP address on the home screen. • An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 286 Troubleshoot a problem Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved. Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview >...
Page 287: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
Page 288: Issues With Supplies
Troubleshoot a problem • Cancel the current print job. Not enough free space in ﬂash memory for resources Try one or more of the following: • Touch Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the ﬂash memory. •...
Page 289: Paper Feed Problems
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 290 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Make sure that paper type is set to Envelope. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Send the print job. Does the envelope seal when printing? Collated printing does not work Action...
Page 291 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the paper size and paper type to match the paper loaded in the linked trays.
Page 292: E-Mailing Problems
Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 293: Faxing Problems
Troubleshoot a problem Cannot send e‑mails Action Step 1 The problem is Go to step 2. solved. Make sure that the e‑mail SMTP settings are conﬁgured correctly. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Can you send an e‑mail? Step 2 The problem is Go to step 3.
Page 294 Troubleshoot a problem Cannot send or receive faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 295 Troubleshoot a problem Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 296 Troubleshoot a problem Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact...
Page 297 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using etherFAX Action...
Page 298 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 299: Scanning Problems
Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax, and then clear the Always display settings prior to faxing setting.
Page 300 Troubleshoot a problem Action Step 5 The problem is Contact customer solved. support. Make sure that the printer and the computer are connected to the same network. Scan the document. Can you scan the document to a computer? Cannot scan to a network folder Action Step 1 The problem is...
Page 301 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 302 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is...
Page 303 Troubleshoot a problem Action Contact customer The problem is Open the scanner cover. support. solved. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the ADF glass pad. Close the scanner cover. Scan the document. Do vertical streaks appear on scanned documents? Jagged image or text when scanning from the ADF Action Contact...
Page 304 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Check the ﬁle that you want to scan. Make sure that the ﬁle name is not already used in the destination folder. Make sure that the document or photo you want to scan is not open in another application.
Page 305 Troubleshoot a problem Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 306: Color Quality Problems
Troubleshoot a problem Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration. Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF.
Page 307 Troubleshoot a problem FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature.
Page 308: Contacting Customer Support
• Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries...
Page 309: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 310: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 311 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 312 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 313 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 314 Notices ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture. Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH...
Page 315 587 (CX635) Two-sided: 366 (CX532, XC2335); 402 (CX635) Copy The product is generating hard‑copy output from hard‑copy 549 (CX532, XC2335); 606 (CX635) original documents. Scan The product is scanning hard‑copy documents. 37.1 Ready The product is waiting for a print job.
Page 316 เครื ่ อ งโทรคมนาคมและอุ ป กรณ น ี ้ ม ี ค วามสอดคล อ งตามมาตรฐานหรื อ ข อ กํ า หนดทางเทคนิ ค ของ กสทช. Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number:...
Page 317 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 318 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873.
Page 319 LEX-M03-002 A18-0046001 or A11-0160001JP Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé...
Page 320 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 321 This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The UK Importer is: Lexmark International Ltd, Highﬁeld House, Foundation Park - 8 Roxborough Way, Maidenhead Berkshire - SL6 3UD, United Kingdom.
Page 322 Notices Restrictions or requirements in the UK This radio equipment is restricted to indoor use only. Outdoor use is prohibited. UK statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the UK) or 5GHz (5.15–5.35, 5.47–5.725 in the UK) bands.
Page 323 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 324 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 325 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 326 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 327 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 328 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 329 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 330: Index
Index Index assigning printer to a ring Cleaning the Scanner 177 pattern 39 cleaning the scanner 230 activating Voice Guidance 30 attaching cables 23 cleaning the touch screen 229 adding a shortcut avoiding paper jams 275 clearing jam copy 83 in automatic document adding apps to home screen 25 feeder 278...
Page 331 Index convenience stapler default headphone volume error codes 240 installing 65 adjusting 32 error messages 240 red indicator light 288 default speaker volume etherFAX copy quality problem adjusting 32 setting up fax function 34 partial copies of documents 301 defective intelligent storage Ethernet port 23 partial copies of photos 301 drive 287...
Page 332 Lexmark Print FTP address understanding the status 12 using 75 creating shortcut 91 installing convenience stapler 65 Lexmark ScanBack Utility 89 FTP server, scanning to installing internal options light print 253 using the control panel 90 intelligent storage drive 58...
Page 333 PDF 114 nonvolatile memory loading 49 PostScript 115 erasing 72 MarkNet N8450 Wireless Print Power Management 100 Non‑Lexmark supply 289 Server 212 Preferences 94 non‑volatile memory 73 menu Print 176 Not enough free space in ﬂash 802.1x 164...
Page 334 10 recycling installing 54 printer error codes 240 Lexmark packaging 309 print job printer error messages 240 recycling Lexmark products 309 canceling 80 printer hard disk red indicator light print jobs not print 269 installing 60 on the convenience...
Page 335 Index reports scanning freezes the printer status 181 computer 304 scanning 91 printer usage 181 scanning takes too long 304 SMTP server not set up error resetting scanning to a network folder 91 disabling 292 supply usage counters 289 scanning to an FTP server SMTP settings resetting supply usage using the control panel 90...
Page 336 275 printing 289 using Customer Support 27 incorrect margins 252 using Display Customization 27 jammed pages are not using genuine Lexmark parts and reprinted 292 supplies 181 job prints from the wrong using the ADF tray 271 copying 81...

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