Lexmark CX930 User Manual page 347

Troubleshoot a problem
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing blank or white pages?
Step 2
a
Remove the photoconductor units.
Warning—Potential Damage: Do not expose the
photoconductor units to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drums. Doing so may affect the quality of
future print jobs.
b
Insert the photoconductor units.
c
Print the document.
Is the printer printing blank or white pages?
Dark print
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the
home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Perform Color Adjust.
From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b
Print the document.
Is the print too dark?
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
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