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4. If RP went offline before the end of the 2 or 7 year battery life (depending on
model): check for signs of corrosion, or reset button (if present) hard to press, or
moisture/water inside.
5. Otherwise replace battery if 2-year version, replace the RP if 7-year model
16.4 Standard and Detector Replacement Interface Cards
16.4.1 Interface Card Not Recognised or Unresponsive to Commands
If the interface card is not recognised, or if configuration settings do not update properly
when changed, then the following steps should be considered as part of the diagnostics
process;
1. Check the card address - The standard Interface card uses a rotary switch to set
the GSPI address. Ensure that the jumper is set such that the link pins are
'closed'.
2. Ensure the interface card was configured using 'Firefox' or IE with compatibility
mode enabled. Failure to use the above browsers/browser settings could mean
incompatible settings.
16.4.2 Environmental Error
If the controller reports 'Environmental Error' this actually refers to an interface card fault
being reported. Examples of this are;
1. Access Point is not connected or powered
2. One or more sensors are reporting and error
3. The interface card itself is in fault mode.
Version
11
Last Editor
Jeerh, Manpreet
Document
WIMAG GENERAL HANDBOOK
Name
Copyright © Siemens Mobility Limited 2012. All Rights Reserved.
Page 91 of 117
Status
Date
Doc. No.
Siemens Mobility Limited
Sopers Lane, Poole, Dorset
BH17 7ER
Issued
March 2020
667/HB/47200/000
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