Fixing Problems - Samsung SF-3100 User Manual

Care and Maintenance
Fixing
Problems
Problem
The machine is not working, there is no
display and the buttons are not working.
No dial tone.
The numbers stored in memory do not dial
correctly.
The document does not feed into the
machine.
You cannot receive faxes automatically.
The machine cannot receive faxes manually.
The machine does not send anything.
You cannot poll another machine.
The fax you received has blank bits on it.
Spots or lines missing from the fax you
receive.
You are receiving poor quality copies.
Are some of the words on the fax you
receive stretched?
Your machine does not make copies.
There are lines on copies or documents you
send.
The machine dials a number, but fails to
make a connection with a remote fax
machine.
You cannot store a document in memory.
Blank areas appear at the bottom of each
page or on continuation pages, with only a
small strip of material printed at the top.
7-14
Your problem may be listed in "LCD Error Messages" on
page 7-13. The chart below shows other problems you can
solve yourself. If not, call the service company shown in the
"Guarantee." on page 8-6.
Fax Problems
Unplug the power cord and plug it in again. Check that your
socket is live.
Check that the phone is connected properly. Check the phone
socket in the wall by plugging in another phone.
Make sure the numbers are programmed correctly. Print a
Phonebook Report (see "Phonebook" on page 6-5.).
Be sure the document is not wrinkled, and you are putting it in
correctly. Check that the document is the right size and not too
thick or too thin.
Check if 'TEL' appears on the right side of the display. In TEL
mode, you cannot receive a fax automatically. Be sure the
handset is seated on properly. Is there paper in the machine?
Check if the display shows 'MEMORY FULL'.
Do not hang up the handset before pressing Start/Enter.
Check that the document is loaded face down.'TX' should show
up in the display.You may have hung up the handset before you
pressed Start/Enter. Check if the machine to which you are
sending can receive your fax.
The fax machine you are polling may be using a Poll Code.
The machine sending to you may be faulty. A noisy phone line
can cause line errors. Check your machine by making a copy.
Check if your phone line is noisy. Check if the print head is
clean by making a copy.
The fax machine sending to you may have a dirty scan glass.
Check for a noisy phone line.
The machine sending to you had a temporary document jam.
Make sure your document is loaded face down.
Check ink level to see if the cartridge is out of ink.
Check your scan glass for marks (see "Cleaning the Document
Scanner" on page 7-2.) and clean it.
The remote fax machine may be turned off, out of recording
paper, or unable to answer incoming calls. Speak with the
remote operator and ask for the problem to be rectified.
There may not be enough memory available to hold the
document you want to store. If the display shows a 'MEMORY
FULL' or 'MEMORY LOW' message, delete any documents
you no longer need, then retry the document.
You may have selected the wrong paper settings, see "System
Setup Options" on page 6-8. to select the proper paper size.
Solution