Resolving Connected Computer Issues - Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
Symptom
You can interact with screen elements
by touching them, but you can't write or
draw using the pens.

Resolving connected computer issues

Use the following table to resolve connected computer issues:
Symptom
The connected computer's
display is too large, too small or
doesn't completely fill the screen.
The connected computer's
screen resolution is correct, but
the image is surrounded by
black bars.
The connected computer's
display is unstable or unfocused.
49 smarttech.com/kb/171000
Cause
The cameras require calibration,
possibly because of a temperature
change in the room.
If you're sharing content from your
computer or mobile device to the board
using Wireless Screen Share, you're
unable to ineract with the screen using
your fingers or pens.
The cameras require calibration,
possibly because of a temperature
change in the room.
Cause
The connected computer's video
resolution settings don't match the
interactive flat panel's native
resolution.
The connected computer's video
card is underscanning the image.
The video cable is of poor quality.
You're using two connected video
cables.
The video connection is loose.
The video cable is of poor quality.
You're using two connected video
cables.
Solution
Calibrate the interactive flat panel (see
page 39).
Calibrate the interactive flat panel (see
page 39).
Solution
Set the computer's video resolution to 3840 × 2160
at 30 Hz. (If the connected computer can't support
this resolution, consider 1920 × 1080 at 60 Hz as an
alternative.)
The AM30 appliance only supports a resolution of
1920 × 1080 at 60 Hz.
Turn off or adjust the overscan/underscan feature
in the video card driver software until the image fits
the screen resolution. Refer to the computer's video
card Help for more information.
Select the 4K UHD option from the video card
driver's advanced menu (if available).
Replace the video cable with a better quality video
cable.
Replace the two cables with one longer cable.
OR
Move the computer so that it's within a single cable
length of the interactive flat panel.
Secure the video cable to both your computer and
the interactive flat panel.
Replace the video cable with a better quality video
cable.
Replace the two cables with one longer cable.
OR
Move the computer so that it's within a single cable
length of the interactive flat panel.