Resolving Image Issues; Resolving Touch Issues - Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual

CHAPTER 6
TROUBLESHOOTING

Resolving image issues

Use the following table to resolve image issues:
Symptom
The image is too light, too dark
or has poor image quality.
There is a persistent image on
the screen.
There are other image issues.

Resolving touch issues

Use the following table to resolve touch issues:
Symptom
When you touch the screen, the pointer
appears in the wrong place.
An area of the screen doesn't respond
to touch, or when you draw digital ink,
the lines are broken.
48 smarttech.com/kb/171000
Cause
The interactive flat panel's picture
settings might be incorrect.
You or another user pressed and
held the Mute button on the front
control panel of the SMART kapp iQ
Pro 65-V2 or 75 interactive flat
panel, causing the screen to
freeze.
An image was displayed for too
long.
[N/A]
Cause
You aren't touching the screen at a right
angle.
The interactive flat panel isn't oriented.
Something is blocking the cameras.
Something is in the reflective tape
channel.
Your finger or pen is skipping as you
draw. This is most common on the
upstroke.
Bright lights are interfering with the
cameras.
Solution
Adjust the Picture options. See Picture menu
options (
support.smarttech.com/docs/hardware/kapp/kapp-
iq-pro/en/installing-and-maintaining/using-the-osd-
menu/default.cshtml).
Unfreeze the screen by doing one of the following:
Press and hold the Mute button.
l
Change input sources.
l
Disconnect the currently selected input
l
source.
Exit Standby mode.
l
Turn off the interactive flat panel and leave it turned
off for as long as the image was on the screen.
Set up screen savers on any connected computers
to prevent persistent images.
Return all settings to their default values. See
Factory Reset in the Setup menu options (
support.smarttech.com/docs/hardware/kapp/kapp-
iq-pro/en/installing-and-maintaining/using-the-osd-
menu/default.cshtml).
Solution
See Touching and drawing on your
SMART Board interactive whiteboard is
inaccurate
(kb.smarttech.com/?q=13976).
Orient the interactive flat panel (see
page 38).
Ensure nothing is taped to the screen.
Remove items from the reflective tape
channel.
Use consistent pressure while drawing
digital ink.
Close blinds or shades or dim all
halogen lights and LEDs.