Resolving Issues With The Smart Kapp App; Resolving Issues With The Interactive Flat Panel; Using The Indicator Light To Resolve Common Issues; Resolving Presence Detection Issues - Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
I'm experiencing other issues
I'd like to give feedback
Resolving Screen Share issues for Windows computers
What is Screen Sharing?
How do I share content from my Windows computer?
Why can't I find my SMART kapp iQ Pro interactive flat panel's name in the list of devices? 63
Why am I experiencing performance issues?
I'm experiencing other issues
I'd like to give feedback
Using SMART software to resolve issues
This chapter helps you solve issues that can occur with the SMART kapp app and the
interactive flat panel.
Resolving issues with the SMART kapp app
To resolve issues with the SMART kapp app, refer to the SMART kapp iQ board user's guide (see
Resources for users on page 10).
Resolving issues with the interactive flat panel
To resolve issues with the SMART kapp iQ Pro interactive flat panel, review the following
information. If the issues persist or aren't covered in the following information, contact SMART
Support (smarttech.com/contactsupport).

Using the indicator light to resolve common issues

The Standby button on the front control panel also functions as an indicator light. You can use the
indicator light to resolve common issues with the interactive flat panel. For more information, see
Front control panel on page 5.

Resolving presence detection issues

Use the following table to resolve presence detection issues:
Symptom
The interactive flat panel isn't
turning on.
46 smarttech.com/kb/171000
Cause
Presence detection isn't
enabled.
Solution
Enable presence detection. See Proximity (
support.smarttech.com/docs/hardware/kapp/kapp-
iq-pro/en/installing-and-maintaining/using-the-osd-
menu/default.cshtml).
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