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To deactivate Night Service:
NightSvc
Observing a call
Use the Observe feature to monitor an agent in a call.
To observe a call:
Observe
AgenKey
or
CallAgt
Observe
1. Press the
Night Service
2. Press the
3
key (3 = D for Day) to
resume Day mode.
The Night Service LCD flashes. New
calls enter the queue.
1. Press the
Observe
2. Choose one of the following:
— Press a selected
— Dial the agent's Position ID.
3. Press the
Call Agent
agent you are monitoring.
4. Press the
Observe
observation.
Supervisor features
key.
key.
Agent
key.
key to talk to the
key to terminate the
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