Requesting Technical Support - Juniper SRX3600 Getting Started Manual

Requesting Technical Support

Copyright © 2011, Juniper Networks, Inc.
For a list of related Junos documentation, see
http://www.juniper.net/techpubs/software/junos/
If the information in the latest release notes differs from the information in the
documentation, follow the Junos Release Notes.
To obtain the most current version of all Juniper Networks
see the product documentation page on the Juniper Networks website at
http://www.juniper.net/techpubs/
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need postsales technical support, you can access
our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC Hours of Operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
Find CSC offerings:
http://www.juniper.net/customers/support/
Find product documentation:
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Find solutions and answer questions using our Knowledge Base:
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
Open a case online in the CSC Case Manager:
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC
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http://www.juniper.net/techpubs/
http://www.juniper.net/cm/
Requesting Technical Support
technical documentation,
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http://kb.juniper.net/
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