Users Are Unable To Connect To The Copier/Printer - Canon IR C2100 Job Management Manual

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A-9 Maintaining optimal system performance

Users are unable to connect to the copier/printer

If users are unable to connect to the copier/printer, or are unable to find it
from their workstations, the network administrator may need to troubleshoot
their network connections, and check settings on the servers they use for
printing. If settings have changed, it may be necessary to reconfigure the
iR C2100/2100S.
For example, if print servers or print queues on a Novell server are renamed
or deleted, or if accounts or permissions are changed, the iR C2100/2100S
administrator may have to edit settings or enter new settings in IPX (Novell)
Setup to reflect the new configuration.
If users cannot connect to the copier/printer with Fiery Downloader from
Windows 95/98, Windows NT 4.0, or Windows 2000 you may need to
reconfigure the utility's connection to the server. See Getting Started for
details.
Mac OS users may fail to see the copier/printer if a network administrator
has assigned it to a different zone, or has added zones where previously there
were none.
If you have configured the iR C2100/2100S and set up client computers and
network servers according to guidelines in the Configuration Guide and
Getting Started, try printing a Test Page (at the Command WorkStation,
choose Print Pages from the File menu).
If you are able to print the Test Page but still can't print a file from a remote
computer, contact the system administrator to troubleshoot the network
connection.