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Troubleshooting
If an abnormality has occurred with the instrument, take the necessary actions as given in the table below. If the
instrument still does not work properly, turn the power OFF, and then turn it ON again. If the conditions still do not
return to normal, contact a KONICA MINOLTA-authorized service facility.
Symptom
The instrument does
Is the AC adapter
not start up even
connected correctly
though the power is
to the instrument?
ON.
Is the AC adapter
that is supplied as a
standard accessory
(AC-A312F)
connected?
Measurement
Is the specimen
results are abnormal.
placed properly?
(Reflection (color),
gloss)
Is the target mask
installed correctly?
Is there foreign
matter or other dirt
on the inside of the
integrating sphere?
Has correct
calibration data been
written?
Has zero calibration
been performed
correctly? (Reflection
(color), gloss)
Has white calibration
been performed
correctly? (Reflection
(color))
Has gloss calibration
been performed
correctly? (Gloss)
Check Point
Correctly connect the AC adapter.
Connect the AC adapter supplied
as a standard accessory (AC-
A312F).
Set the instrument so that the
sample is in closest possible
contact with the target mask
surface.
Read "Installing the Target
Mask," and install the target mask
correctly.
Foreign matter or dirt larger
than several mm may affect the
measurement results. Foreign
matter and dust inside the
integrating sphere can easily
scratch the barium sulfate paint
on the inside of the sphere. Use
a blower from the specimen
measuring port to blow
these substances off. If such
substances cannot be removed
with the blower, performing zero
calibration and white calibration
may improve performance.
Set the data for the white
calibration plate and gloss
calibration plate that you are
using.
Read "Installing the Zero
Calibration Box," install the zero
calibration box correctly, and
perform zero calibration.
Read "Installing the White
Calibration Plate," install the
white calibration plate correctly,
and perform white calibration.
Read "Installing the Gloss
Calibration Plate," install the
gloss calibration plate correctly,
and perform gloss calibration.
35
Action
For details, refer to the
SpectraMagic NX (CM-
S100w) instruction
manual.
Reference Page
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