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Symptom
Displayed message
The light intensity of the
light source used for color
measurement and the
light source used for gloss
measurement have dropped.
Expiration of the wavelength
correction (WAA) license is
approaching.
The wavelength correction
(WAA) license has expired.
The light intensity of the light
source used for wavelength
correction (WAA) has dropped.
Error
No response from the
instrument.
The required advance
calibration has not been
performed.
Install the zero calibration box
and appropriate target mask,
and perform calibration.
Install the white calibration
plate and appropriate target
mask, and then perform
calibration.
Possible cause
The light intensity of the
light source used for color
measurement and the
light source used for gloss
measurement have dropped.
The time when wavelength
correction license renewal is
required has arrived.
The wavelength correction
license has expired.
The light intensity of the light
source used for wavelength
correction has dropped.
Communication with the
instrument failed.
• The instrument power is
OFF.
• The COM port setting is
incorrect.
• The communication
condition settings are
incorrect.
Zero calibration or white
calibration has not been
performed.
Zero calibration was not
performed using the correct
procedure.
White calibration was not
performed using the correct
procedure.
32
Correction
To replace the color
measurement light source
and gloss measurement light
source, contact a KONICA
MINOLTA-authorized service
facility.
To renew the wavelength
correction license, contact a
KONICA MINOLTA-authorized
service facility.
To renew the wavelength
correction license, contact a
KONICA MINOLTA-authorized
service facility.
To replace the wavelength
correction light source, contact
a KONICA MINOLTA-authorized
service facility.
Turn ON the instrument power.
Check the COM port and
communication conditions,
and set the correct conditions.
Perform zero calibration and
white calibration.
Perform zero calibration using
the provided zero calibration
box and appropriate target
mask.
Perform white calibration using
the provided white calibration
plate and appropriate target
mask.
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