Programming Float Keys - Mitel MiVoice 5360 User Manual

Up to three concurrent incoming calls with associated labels can appear on Float keys. Float keys
can also be used to support ringing line queues – due to the number of ringing lines at any one
time, you are able to view the queue of unanswered "floated" lines, and answer them as quickly
as possible.
Only the following line types are supported for float keys on 5360:

Single Line

Key System

Multicall

Programming Float Keys

You program the keys to appear on Float Keys using the Settings application on the 5360 phone.
Float Keys act essentially as a mirror of any of the lines programmed on the 48 programmable
keys and which are programmed to float. The Float Keys reflect the state of those lines including
indicators and labels, and allows you to access those lines without having to navigate to the
pages where those keys may be displayed. Any answered floating line remains floating for the
duration of the call, regardless of the manner in which it was answered.
To enable float keys:
1. Press the blue Menu key
2. Press Settings.
3. Press Float Keys.
4. Press Enable, and then press Save.
To program Float Keys using the Settings Application:
1. Press the blue Menu key
2. Press Settings.
3. Press Programmable Keys.
4. Press one of the line keys that you want to appear on a Float Key. Use the Page Navigator
keys to move through the pages of programmed keys if necessary. The Float Configuration
display appears.
5. Press a button corresponding to your desired float configuration:
Float Immediate – configure the unanswered incoming call on the designated line to appear
at the Float Key immediately
Float after. . . – configure unanswered incoming calls to display on a Float Key
after a delay of up to 60 seconds
Do Not Float – configure unanswered incoming calls to never display on a Float Key (this is
the default setting)
6. Press Save.
7. Repeat steps 4 – 6 for every line key that you want to appear on the float keys.
8. Press Close.
.
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MiVoice 5360 IP Phone User Guide
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