Related Manuals for Mitel 5360 SIP PHONE
Summary of Contents for Mitel 5360 SIP PHONE
- Page 1 MITEL CLOUD ENDPOINT MITEL 5360 SIP PHONE USER AND ADMINISTRATION GUIDE RELEASE 6.0...
- Page 2 Mitel 5360 SIP Phone User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions.
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Page 3: Table Of Contents
SIP Administrative Mode ..................... 1 About your SIP Phone ......................1 Elements of Your Phone...................... 3 Ring/Message Indicators ..................... 4 Using Your IP Phone with Mitel Unified Communicator Express......... 4 HTML Applications....................... 4 TIPS FOR YOUR COMFORT AND SAFETY ............5 ... - Page 4 Mitel 5360 SIP Phone User Guide Calibrate the Display......................14 Cleaning Your 5360 SIP Phone..................14 Text Entry .......................... 14 Text Entry Window ........................15 Keyboards ............................. 16 Adjust the Ringer ....................... 17 Handset Volume Control....................18 Speaker Volume Control....................18 ...
- Page 5 Table of Contents CALL HANDLING ....................28 Hold ........................... 28 Hold a Call............................. 28 Retrieve a Call from Hold ......................28 Change On-Hold Settings ......................28 Call Forward ........................28 Mute........................... 29 Transfer ..........................29 Transfer a Call to a Third Party Already on Hold ................
- Page 6 Hang up ..........................57 Dialing – Auto Dial Disabled ....................57 Dialing – Auto Dial Enabled ....................57 Handset Alerting Tones and LEDs ..................58 USING THE MITEL DECT CORDLESS HEADSET ..........60 Answer a Call........................60 Hang Up..........................60 ...
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Page 7: Getting Started
Mitel 5360 SIP Phone User Guide GETTING STARTED In SIP mode, the Mitel® 5360 SIP Phone manages its own call states and features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls on the Public Switched Telephone Network (PSTN), or “regular”, phone network. - Page 8 Mitel 5360 SIP Phone User Guide The 5360 SIP Phone - 2 -...
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Page 9: Elements Of Your Phone
Mitel 5360 SIP Phone User Guide Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution touch screen that assists you in selecting and using phone features and applications. The display area provides 48 self-labeling buttons that can be programmed as speed call keys, fixed function keys, hard keys, applications, or line appearance keys, according to your communication needs. -
Page 10: Ring/Message Indicators
HTML Applications Your 5360 SIP Phone may have HTML Applications available for customized use. The HTML Desktop Toolkit enables simple, intuitive development of customized applications that are easily integrated with telephony functions of your 5360 SIP Phone. -
Page 11: Tips For Your Comfort And Safety
Mitel 5360 SIP Phone User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. -
Page 12: Using Your Default Phone Window
Mitel 5360 SIP Phone User Guide USING YOUR DEFAULT PHONE WINDOW The 5360 SIP Phone default phone window and Gadget Sidebar are shown and described below. The Phone window provides access to programmable keys and the main phone interface. 5360 SIP Phone Window... -
Page 13: 5360 Sip Phone Default Window
Gadget Sidebar on the 5360 SIP Phone The Gadget Sidebar is a vertical bar that runs down the right side of the 5360 SIP Phone’s display. The Gadget Sidebar contains a series of icons that provide one-touch access to the... - Page 14 Mitel 5360 SIP Phone User Guide most commonly accessed phone applications and features, including HTML applications. The Gadget Sidebar is designed to accommodate up to nine quick launch icons, including the Phone icon, which always returns you to the main phone screen. The Gadget Sidebar consists of the following icons for applications: ...
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Page 15: Using Applications On The 5360 Sip Phone
Mitel 5360 SIP Phone User Guide USING APPLICATIONS ON THE 5360 SIP PHONE Your 5360 SIP Phone provides applications that simplify the use of your phone. This table describes the applications that you may have on your 5360 SIP Phone. The associated icon appears on the Gadget Sidebar or as a context icon in the navigation area. -
Page 16: Call Encryption
Mitel 5360 SIP Phone User Guide Call Encryption The 5360 SIP Phone provides both Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) for voice encryption when connected to a phone that also supports SRTP or TLS. SRTP is enabled by default. You can enable SRTP or TLS on your phone using the Media Configuration page of the Web Configuration Tool. -
Page 17: Supporting Documentation
Note: If you have administrative privileges, you will have access to both the User and the Administrator Web Configuration Tool online Help systems. Accessing Other Documentation To access other Mitel phone and peripheral documentation, in your browser, go to http://edocs.mitel.com/UG/Index.html. - 11 -... -
Page 18: Customizing Your Phone
Mitel 5360 SIP Phone User Guide CUSTOMIZING YOUR PHONE To customize and use your phone features, use either of the following two interfaces: Menu Key Menu Interface Web Configuration Tool MENU Key Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Settings menu interface provides access to additional features. -
Page 19: Accessing The Web Configuration Tool
Mitel 5360 SIP Phone User Guide Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone, do the following to obtain your phone’s IP address: a. Simultaneously press and hold the UP and DOWN volume keys. -
Page 20: Specify Text Size
Mitel 5360 SIP Phone User Guide Text Size: Allows you to specify the font size (large or small) for the 5360 SIP Phone. Calibrate Display: Allows you to calibrate the touch display for optimum touch sensitivity. About 5360 SIP Phone: This screen displays the software release. -
Page 21: Text Entry Window
Mitel 5360 SIP Phone User Guide Text Entry Window The Text Entry window remains open during calls and other activities (see diagram below). For example, if you are entering the text of a Programmable Key label in the Settings application, and you receive an incoming call, the Text Entry’s window will remain open even though it is hidden. -
Page 22: Keyboards
Mitel 5360 SIP Phone User Guide Input Area The Input area lets you see the text as you enter it, either in the name or number field. Text Manipulation Control Keys The text manipulation control keys provided in the Text Entry window are Cursor Left, Cursor Right, Backspace, Clear, and Delete Digit. -
Page 23: Adjust The Ringer
Mitel 5360 SIP Phone User Guide Shifted Default view: This view consists of the uppercase version of the letters and the supported Unicode characters. Caps view: This view consists of the uppercase version of the letters and regular numbers. -
Page 24: Handset Volume Control
Mitel 5360 SIP Phone User Guide Handset Volume Control To adjust handset volume: When the handset is in use, press (UP) or (DOWN) Speaker Volume Control When on a handsfree call, press (UP) or (DOWN) Display Contrast Control To adjust display contrast:... -
Page 25: Setting Up Your Contact List
Mitel 5360 SIP Phone User Guide SETTING UP YOUR CONTACT LIST Use the People application to set up your contact list. Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number using the To People from Call History. -
Page 26: Using The Call History Application
Mitel 5360 SIP Phone User Guide USING THE CALL HISTORY APPLICATION Use the Call History application to display details of your most recent 50 calls. The maximum number of entries for each type of call are: Missed: 20 ... -
Page 27: Delete Call History
Mitel 5360 SIP Phone User Guide 5. Do one of the following: If necessary, use the keypad cursor left, cursor right, Delete, and Backspace keys to modify the number. . If an outgoing prefix is required to access an external trunk, you must add the digit(s. -
Page 28: Call Forwarding
Mitel 5360 SIP Phone User Guide CALL FORWARDING Call Forwarding redirects incoming calls to an alternate number when your phone is busy when you're not answering, or all the time. You can program, activate, and deactivate Call Forwarding using the Web Configuration Tool. -
Page 29: Programing Features On Your Keys
Mitel 5360 SIP Phone User Guide PROGRAMING FEATURES ON YOUR KEYS Use the Web Configuration Tool to program features on the phone's various keys. The following features can be programmed: Speed Dial Shared Line Call History ... -
Page 30: Making And Answering Calls
Mitel 5360 SIP Phone User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: Dialing the extension number or phone number Dialing a number from the People application Using the Call History application ... -
Page 31: Dial Using The Call History Application
Mitel 5360 SIP Phone User Guide Press the dial pad key that contains the first letter of the contact name and then press the Dial icon or press Dial. 4. Continue the call using the speakerphone or lift the handset. -
Page 32: Answer A Call Waiting
Answer a Call Waiting The 5360 SIP Phone allows a default quantity of three calls waiting while you are on a call. New calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of the new caller appears, and the corresponding Line key flashes. - Page 33 Mitel 5360 SIP Phone User Guide To turn Mute off and return to conversation: Press (MUTE). The Mute key light turns OFF. To disable Handsfree operation: Lift the handset. To return to Handsfree operation: 1. Press (SPEAKER). 2. Hang up the handset.
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Page 34: Call Handling
CALL HANDLING Hold The 5360 SIP Phone supports a maximum of four simultaneously held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker. -
Page 35: Mute
Transfer You can transfer an active call to another party (one line must be free on your phone). The 5360 SIP Phone supports four lines. If all lines are busy on your phone, no calls can be transferred. During a conference call, any party can perform a call transfer when one line... -
Page 36: Transfer A Call To A Third Party Already On Hold
Mitel 5360 SIP Phone User Guide Transfer a Call to a Third Party Already on Hold 1. While on a call, press (TRANS/CONF). The call is put on hold. 2. Press the Line key of the call on hold, and then press (TRANS/CONF). -
Page 37: Messages - Advisory
Mitel 5360 SIP Phone User Guide Messages - Advisory You can set an advisory message about your whereabouts to appear on your caller's display. To create an advisory message, access the Feature Configuration page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 12). -
Page 38: Using Advanced Features
The Call History application keeps a record of your missed, answered and outgoing calls. The 5360 SIP Phone logs the 20 most recent missed calls, the 15 most recent answered calls, and the 15 most recent outgoing calls. The most recent call appears at the top of each log. -
Page 39: Switch Between Handset And Headset
RSS feeds (or “web feeds”) are text formats used to deliver information such as news and weather reports. Your Mitel SIP Phone can act as an RSS feed reader, displaying the feed on Line 1 of the phone display when the phone is idle. You can program one or more keys on your phone to display an RSS feed or to display your own customized message (branding). -
Page 40: Enable/Disable Rss Feed
Before programming the Shared Lines and Keys, the Broadsoft server must be configured with a list of shared users. The diagram below shows an example of how Mitel Users 1 – 3 have been configured on the Broadsoft server to communicate with 3 Mitel phones. The three lines used on these phones are shared lines;... - Page 41 Mitel 5360 SIP Phone User Guide mitel1 Mitel User 1 mitel1a Phone1 mitel1b mitel2 Mitel mitel2a User 2 Phone2 mitel2b mitel3 Mitel mitel3a User 3 Phone3 mitel3b Figure 1: Shared Line Keys and User Configuration - 35 -...
- Page 42 Mitel 5360 SIP Phone User Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for Shared Line Keys. This example applies to the following procedures describing how to program Shared Line Keys.
- Page 43 Mitel 5360 SIP Phone User Guide Your Administrator must create a user entry (on the User List Config page of the Web Configuration tool) for the user(s) with whom you want to share a line. - 37 -...
- Page 44 Mitel 5360 SIP Phone User Guide Your Administrator must configure the type of shared line (SIP or SCA) in the Line Type field on the User List Config page. - 38 -...
- Page 45 Mitel 5360 SIP Phone User Guide - 39 -...
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Page 46: Programming Shared Line Keys
Mitel 5360 SIP Phone User Guide Programming Shared Line Keys 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5360 SIP IP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a shared line. -
Page 47: Shared Line Key Status
Mitel 5360 SIP Phone User Guide 4. From the Context list, select the User ID with which to associate this key. 5. Enter a label/description for this key (optional). 6. Click Apply to apply the changes. Shared Line Key Status... -
Page 48: Programming Busy Lamp Field Keys
Mitel 5360 SIP Phone User Guide Programming Busy Lamp Field Keys The Busy Lamp Field (BLF) feature allows you to program a key on your IP phone that monitors whether or not another user is on a call. Before programming the BLF Keys, the Broadsoft server must be configured with a list of BLF users. - Page 49 Mitel 5360 SIP Phone User Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for BLF Keys, where mitel3 has been configured to monitor mitel1 and mitel2. This example applies to the following procedures describing how to program BLF Keys.
- Page 50 Mitel 5360 SIP Phone User Guide The illustration below shows an example of the User List configuration for the single user on mitel3. - 44 -...
- Page 51 Mitel 5360 SIP Phone User Guide Your Administrator must configure the BLF User Group List on the User List Config page. - 45 -...
- Page 52 Mitel 5360 SIP Phone User Guide To program a BLF Key: 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5360 SIP IP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a BLF key. In this example, Key 11 - left is selected to monitor user mitel2 on extension 1002.
- Page 53 Mitel 5360 SIP Phone User Guide 4. From the Context list, you can only select the PRIME USER to associate this key. 5. Enter a label/description for this key to indicate which User is being monitored (optional). 6. Enter the User ID of the monitored user in the Speed Dial/RSS Address filed.
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Page 54: Time And Date
Mitel 5360 SIP Phone User Guide BLF Line Status BLF Indicator Description key to pick up the call on behalf of the monitored user. Connected call Solid Green The incoming call has been answered by the monitored user. The BLF key can be used as a speed dial key to the monitored user. -
Page 55: Administrator Tools
To log in for the first time as an Administrator, use the default administrator name and password. Change these passwords as soon as possible to prevent unauthorized access to the administrator-related configuration items. For the 5360 SIP Phone, the default administrator name is "admin", and the password is "5360". -
Page 56: Using Your Phone With The Cordless Module And Accessories
The Mitel Cordless Handsets (both DECT and Bluetooth) recharge in the handset cradle. The Mitel Cordless Headset (DECT only) rests and recharges in a headset cradle that attaches to the side of the phone. The Cordless Devices Application (see page 63) provides access to the configuration settings and information screens that apply to the Cordless Module and accessories. -
Page 57: Elements Of Your Cordless Module And Accessories
Mitel 5360 SIP Phone User Guide DECT Cordless Module and Accessories on a 5360 SIP Phone Rear View of 5360 SIP Phone Elements of Your Cordless Module and Accessories Feature Function 1) Cordless Module (either DECT or Attached to the back of the phone, the module contains a... -
Page 58: Handset/Headset Combinations
Corded handset and cordless headset Corded headset and cordless handset The DECT Cordless Handset, DECT Cordless Headset, and Bluetooth Handset are all Mitel- branded accessories available only from Mitel. Bluetooth headsets are third-party accessories available from a variety of manufacturers. -
Page 59: Pairing A Bluetooth Accessory With A Bluetooth Module
Devices application opens on the phone and prompts you to place the accessory in pairing mode. 3. For Mitel Bluetooth Handsets: Press and hold the hookswitch on side of the Bluetooth Handset (see page 56) for 5 seconds to activate accessory pairing mode. The LED on the handset blinks. -
Page 60: Unpairing An Accessory
Blinking: LED is On and Off for equal amount of time Using the Mute Key on a Cordless Device When using a Mitel-branded cordless accessory, the Mute key on the cordless accessory is synchronized with the Mute key on your phone. Pressing the Mute key on either the phone or the accessory also controls the Mute function on the other device. -
Page 61: Using The Volume Keys On Cordless Device
Mitel 5360 SIP Phone User Guide Using the Volume Keys on Cordless Device When using a Mitel-branded cordless accessory, the Volume keys on the cordless accessory are synchronized with the Volume keys on your phone. Pressing the Volume keys on either the phone or the accessory also controls the Volume function on the other device. -
Page 62: Using The Mitel Cordless Handset
To use the cordless handset (whether DECT or Bluetooth), you must pair the handset with the phone. For details, see Pairing the Cordless Module and Accessories on page 52. Cordless Handset on a 5360 SIP Phone Elements of the Cordless Handset Feature Function Blue: Light-emitting diode (LED) indicating the status of the handset. -
Page 63: Answer A Call
Mitel 5360 SIP Phone User Guide Answer a Call Do one of the following: Lift the cordless handset. If the handset is already out of the cradle, press the hookswitch button on the handset. Note: If you have a call on hold on your Prime Line and answer another on a Line Appearance key, it will be presented over the speaker. -
Page 64: Handset Alerting Tones And Leds
Mitel 5360 SIP Phone User Guide Handset Alerting Tones and LEDs The handset provides the following alerting tones: Feature Function Mute key on cordless device 2-pitch tone occurs immediately. Reminder tone occurs 30 ON/OFF seconds after activation and then regularly until deactivated. - Page 65 Mitel 5360 SIP Phone User Guide LED Color LED State Indicates LED remains off for more than 60 minutes, then either the battery is no longer chargeable or there is a problem in the charging circuit. Blinking: LED is On and Off for equal amount of time...
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Page 66: Using The Mitel Dect Cordless Headset
Mitel 5360 SIP Phone User Guide USING THE MITEL DECT CORDLESS HEADSET The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation. -
Page 67: Dialing - Auto Dial Disabled
Mitel 5360 SIP Phone User Guide Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 1. Lift the headset or press the hookswitch. 2. Make the call using the dial pad, or press a programmed speed dial key on the phone. - Page 68 Mitel 5360 SIP Phone User Guide There are two LEDs associated with the cordless headset: A blue LED on the headset indicates the headset status A green LED in the headset charging cradle indicates battery status LED Color...
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Page 69: Using A Bluetooth Headset
Mitel 5360 SIP Phone User Guide USING A BLUETOOTH HEADSET A third-party Bluetooth headset offers some of the same capability as the Bluetooth Handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation. -
Page 70: Dialing - Auto Dial Enabled
Mitel 5360 SIP Phone User Guide Dialing – Auto Dial Enabled To dial a number with Auto Dial enabled: To dial the predefined Auto Dial number, press the hookswitch button on the headset. To program Auto Dial, refer to Auto Dial on page Error! Bookmark not defined.. -
Page 71: Using The Cordless Devices Application
Cordless Devices Application. Low Battery Level When the battery of a Mitel cordless device reaches a near-critical level, the phone displays a warning. Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call made using the Prime Line. To continue with a call while charging the cordless accessory, switch to speakerphone and then cradle the cordless accessory. - Page 72 Mitel 5360 SIP Phone User Guide - 66 -...