Ford 1996 Taurus Manual page 240

How Do You Contact the Board?
Write to the Board at the following address to
request a brochure/application. You will be sent
a brochure and a one-page customer application
form. The form should be completed and mailed
to the same address.
What is the Review Process?
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
To review your case properly, the Board needs
the following information:
legible copies of all documents and
maintenance or repair orders that relate to
the case
the year, make, model, and vehicle
identification number (VIN)
the date you bought your vehicle
the date of repair and the mileage at the time
of repair
the current mileage
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