Troubleshooting - Kohler VEIL K-5402A-0 Installation Instructions Manual

TROUBLE SHOOTING
This troubleshooting guide is for general aid only. A Kohler Authorised Service Representative should correct any
electrical problems. For warranty service, contact your dealer or wholesale distributor.
Symptoms
1. Toilet does not work. A. A power failure occurred.
2. Toilet does not flush. A. No water supply.
3. Toilet does not flush
completely.
4. Clean function does
not operate properly. B. Water supply valve is not fully open.
5. Flush function stops
during operation.
6. Spray function starts
even when unseated.
7. Dryer stops working
during operation.
8. Deodoriser fan stops A. The seat sensor is not detecting the user.
working
9. Unable to open or
close cover.
10. Unable to auto
open/close cover.
11. Night light is not
functioning.
1266554-A02-A
Probable Causes
B. Product is under protected status.
C. Toilet is OFF.
B. The water supply stop is closed.
C. A power failure occurred.
D. Product is under protected status.
A. Filter screen is clogged.
B. Insufficient manual button travel.
A. No water supply.
C. Toilet is on OFF mode.
D. Unseated or current sitting position is
unable to detect.
E. Filter screen is clogged.
F. Insufficient water supply pressure.
A. Auto stops flush function after continuous
5 min flushing.
B. The seat does not detect any user.
A. The seat is covered by an object or the
seat is wet.
A. Dryer auto stops after continuous 4 min.
B. The seat does not detect any user.
B. Accidental pressing of STOP button.
C. Auto deodorising function is disabled.
A. The seat sensor is not detecting the user.
B. Customer interference during previous
cover swing process.
A. User does not enter/leave detecting zone.
B. Remote "auto swing" function is OFF.
C. Toilet is flushing.
A. Night light function is OFF.
B. Ambient light is too bright.
A. Wait until the power is restored.
B. Turn power off at switchbox and then
turn back on.
C. Turn on switch on terminal box.
A. Wait for restoration of water supply.
B. Open the water supply stop.
C. Wait until the power is restored or check
"manual flush" section.
D. Turn on switch on terminal box.
A. Refer to "Clean filter screen" section
B. Dismantle water outlet control panel,
adjust manual flush adjustment rod.
A. Wait for restoration of water supply.
B. Fully open water supply valve.
C. Turn on switch on terminal box
D. Sit again or adjust sitting position.
E. Refer to "Clean and Replace Filter
Screen" section.
F. Inspect water inlet hose for any sharp
bending. Adjust hose if required.
A. If needed, press flush button again.
B. Adjust sitting position and sit again.
A. Remove object and wipe the seat.
A. If needed, press dryer button again.
B. Adjust sitting position and sit on again.
A. Remove object or wipe seat.
B. If needed, sit on again after 2 seconds.
C. Refer to "Remote setting guide" section.
A. Remove object or wipe seat.
B. Use the remote or manually open/close
cover back to normal position.
*Do not block switch during swing process*
A. Enter or leave detecting zone.
B. Refer to "Remote setting guide" section.
C. Wait until toilet flush process completes.
A. Refer to "Auxiliary side panel function"
section to turn on night light.
B. Turn off ambient light and close curtains.
24
Recommended Action
Kohler Co. March 2016