Lexmark CX920 User Manual page 254

Troubleshooting
Action
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Step 6
Turn off the printer, install the hardware options, and then turn on
the printer.
For more information, see the documentation that came with the
option.
Is the printer responding?
Step 7
Install the correct print driver.
Is the printer responding?
Step 8
Turn off the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
Job prints from the wrong tray or on the wrong paper
Action
Step 1
a
Check if you are printing on the correct paper.
b
Print the document.
Is the document printed on the correct paper?
Yes No
Press the power Go to step 5.
button to wake the
printer.
Go to step 6. Insert the cables to
the correct ports.
The problem is Go to step 7.
solved.
The problem is Go to step 8.
solved.
The problem is Contact
solved. support.
Yes No
Go to step 2. Load the correct
paper size and paper
type.
254
customer