Lexmark CX920 User Manual page 236

Troubleshooting
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action
Step 1
a
Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust
b
Print the document.
Is the print too dark?
Step 2
a
Depending on your operating system, reduce toner darkness
from the Printing Preferences or Print dialog.
Note: You can also change the setting on the printer control
panel. Navigate to:
Settings > Print > Quality > Toner Darkness
b
Print the document.
Is the print too dark?
Step 3
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b
Print the document.
Is the print too dark?
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a
Replace textured or rough paper with plain paper.
b
Print the document.
Is the print too dark?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Go to step 5. Go to step 6.
Go to step 6. The problem is
solved.
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